Too Long; Didn't Read
There are approximately 200+ CRM systems and 166+ HR SaaS solutions (yes, I counted them :) ) There are two types of customers: the ones who exactly know what they want and the ones that don't, and both need your assistance in understanding the bigger picture of the development process. By understanding the business process you'll get the idea on how to organize your software architecture. Documenting the process always helps to. organize your thoughts, lay down the main requirements, add the missing processes and it raises the questions that help shape the complete birds-eye view of the project.