Kutheni iSalesforce kunye neMicrosoft zisilwela ikamva leearhente ze-AI

Uyazi ukuba itekhnoloji esakhasayo iba yinyani xa iifemu zeBig Tech zizama ukuba nazo. Nantso into eyenzekayo njengoko iSalesforce izama ukubamba ubunkokeli kwimakethi yeearhente ze-AI ezizimeleyo.

Iiarhente ze-AI ziinkqubo ezikrelekrele ezenzelwe ukwenza imisebenzi ngokuzimeleyo. Kumsitho wayo wonyaka weDreamforce, iSalesforce yazisa iAgentForce, iarhente yayo ezimeleyo ye-AI kwindawo yokusebenza . Emva koko, i-CEO ye-Salesforce uMarc Benioff waxakeka kakhulu ehlasela ixabiso leemodeli zeelwimi ezinkulu (LLMs) kunye nokuthatha i-Microsoft ngemilinganiselo elungileyo. Ngolwazi:

• Kutshanje uthe abancedisi be-AI be-LLM, abanjengoMicrosoft Copilot, bagqithise. Kwipodcast yokuPhendula ngokuKhawuleza, wathi, “Sisenokuba seva ngabafundisi be-AI kunye nabefundisi bezi nkampani ze-LLM zemodeli kunye neMicrosoft kunye nabanye malunga ne-AI yokunyanga umhlaza kunye nokutshintsha kwemozulu, kwaye sonke kufuneka sixhume kwezi zityalo zamandla enyukliya ukuze sifumane. la maziko data. Akukho nanye kwezi zinto eziyinyani.”

• Kwaye emva kokuba iMicrosoft ithe iyakuvumela imibutho ukuba benze ezabo iiarhente ezizimeleyo ze-AI ngaphakathi kweqonga Copilot Studio, Benioff ukhuphe a ukuthotywa ngokukhohlakeleyo kwi-X : "I-Microsoft iphinda ifake igama kuCopilot njenge 'arhente'? Yindlela yokuphakuzela leyo. Masibe yinyani - UCopilot yi-flop kuba iMicrosoft ayinayo idata, imetadata, kunye nemifuziselo yokhuseleko lweshishini ukwenza ubukrelekrele bokwenyani."

Kutheni le nto i-CEO exakekileyo yenkampani yeBig Tech yeebhiliyoni zeedola zehlabathi ibetha iiLLMs kunye neMicrosoft?

Kuba uBenioff uyayazi indlela ezibaluleke ngayo iiarhente ze-AI. Ithetha ukuba:

• Ufuna ukuyisusa incoko emalunga ne-AI kwii-LLMs ukuya kwiiarhente ze-AI.

• Ubona ukungena kweMicrosoft kwiiarhente ze-AI njengesoyikiso. Ukuba akenzanga njalo, ngewayengasihoyi isibhengezo sikaMicrosoft.

  
  

Ngokwenza njalo, wagxininisa ukubaluleka kwee-arhente ze-AI. Uye waxhasa iMicrosoft .

Ukubaluleka kweearhente ze-AI

Imarike yeearhente ezizimeleyo ze-AI ifumana ukukhula okukhawulezayo. Imarike yeearhente ze-AI kulindeleke ukuba yande ukusuka kwi-5.1 yeebhiliyoni zeedola ngo-2024 ukuya kwi-47.1 yeebhiliyoni zeedola ngo-2030, nto leyo ebonisa izinga lokukhula elihlanganisiweyo lonyaka lama-44.8% . I-Salesforce ifuna iqhekeza laloo marike.

Kodwa amanani awayithathi ncam impembelelo yawo enokubakho. Ngapha koko, iiarhente ze-AI ziye zaba sisihloko esishushu esimele umtsi obalulekileyo kwi-AI ecosystem. Ngokungafaniyo neenkqubo ze-AI zemveli ezisabela kwimiyalelo, ii-arhente ze-AI zinokulandela iinjongo, zifunde kumava azo, kwaye zinxibelelane nezinye iiarhente kunye nabantu ngeendlela ezinzima.

Ngenxa yoko, iiarhente ze-AI zinokwenza imisebenzi eqhelekileyo, edinayo abantu abangafuni ukuyenza-njengokufakwa kwedatha, ukulawula iikhalenda, ukuzenzela ingxelo, kunye nokunye okuninzi. Ngamanye amazwi, yintoni i-AI ebisoloko ithembisa ngalo lonke ixesha.

Oku kuzimela kuye kwavusa imincili kunye noloyiko.

Ungxowankulu weVenture uJeremiah Owyang ucinge ukuba iiarhente ze-AI ziyakwenza njalo hlaziya iiwebhusayithi kuba amashishini aya kufuna ukufumana indlela yokuphinda asebenzise iisayithi zawo kwii-arhente ze-AI ezenza uphendlo lwewebhu endaweni yabantu. UChris Mattmann, owayesakuba yi-NASA JPL owayesakuba ligosa letekhnoloji kunye ne-innovation, uvakalisa inkxalabo yabaninzi ngokubuza ukuba ilungele ilizwe apho i-AI isebenza ngaphandle kokujongwa ngumntu .

UGartner uchonge "i-Agent AI" njengeyona ndlela iphezulu ye-tech tech ye-2025 , igxininisa amandla ayo okuguqula imisebenzi yezoshishino. UGartner uqikelela ukuba ngo-2028, i-33% yezicelo zesoftware yeshishini ziya kubandakanya i-AI ye-arhente, eyenza ukuba i-15% yezigqibo zomsebenzi wemihla ngemihla zenziwe ngokuzimeleyo. Nangona kunjalo, uGartner ulumkisa ngesidingo solawulo lokuthintela imingcipheko efana nokuthambekela ecaleni kunye nemiba yabucala. UGartner ugxininisa ukubaluleka kokusekwa kweendlela zokukhusela ukuqinisekisa ukuba i-AI ihambelana nemilinganiselo kunye neenjongo zabantu.

UMarc Benioff ngokuchasene noMicrosoft

Oku kusibuyisela kuMarc Benioff. Uye wawafunda amagqabi eti. Ubona iiarhente ezizimeleyo njengekamva, kwaye ubeke ukubheja kwakhe ngokufanelekileyo. I-Salesforce izifake kuyo 150,000 imibutho . Xa uzinziswe nzulu kulo lonke ushishino lwaseMelika, imveliso yakho iba yiTrojan Horse yetekhnoloji entsha. Ngokomzekelo, i-Salesforce AgentForce iya kuthumela ii-arhente ze-AI ezizimeleyo eziphucula inkonzo yabathengi, ukuthengisa, ukuthengisa, kunye nemisebenzi yorhwebo.

Ngaba ufuna ukwenza ngokuzenzekelayo imisebenzi yesiqhelo enjengokuphendula imibuzo yabathengi, ukuthengisa okufanelekileyo, kunye nokuphucula imikhankaso yokuthengisa? Heyi, kukho iarhente yaloo nto-AgentForce. Ngaba ufuna indlela esebenzayo yokufumana ulwazi oluqhutywa yidatha kwiSalesforce? Ewe, i-AgentForce isebenzisa i-Atlas Reasoning Engine ukuhlalutya idatha, ukwenza izigqibo, kunye nokwenza imisebenzi ngokuzimeleyo.

IMicrosoft ayikuthathi konke oku kuhlala phantsi. Ngo-Oktobha 21, iMicrosoft ibhengezwe :

• Ukukwazi ukwenza iiarhente ezizimeleyo ngeCopilot Studio.
• Ukwaziswa kwee-arhente ezintsha ezili-10 ezizimeleyo kwiDynamics 365 ukwakha amandla okuthengisa, inkonzo, imali kunye nemisebenzi yokubonelela.

Nantsi indlela eyintloko ethi iMicrosoft ichaze kwibhlog yayo impembelelo enokubakho yeearhente ze-AI:

I-Copilot ngumncedisi wakho we-AI - iyakusebenzela - kwaye iCopilot Studio ikuvumela ukuba wenze, ulawule kwaye uqhagamshele iiarhente kuCopilot. Cinga ngeearhente njengosetyenziso olutsha lwehlabathi elinamandla e-AI . Wonke umbutho uya kuba neqela lee-arhente - ukusuka kwi-prompt-and-response elula ukuya kukuzimela ngokupheleleyo. Baza kusebenza egameni lomntu, iqela okanye umsebenzi wokuphumeza kunye nokucwangcisa inkqubo yamashishini. I-Copilot yindlela oya kusebenzisana ngayo nezi arhente, kwaye ziya kwenza yonke into ukusuka ekukhawuleziseni isizukulwana esikhokelayo kunye nokusetyenzwa kwee-odolo zentengiso ukuya kumatshini wakho wokubonelela.

Enyanisweni, iMicrosoft iya kulwa neTrojan Horse yayo: 60 pesenti yeFortune 500 isebenzisa iMicrosoft 365 Copilot (ngeMicrosoft).

I-CEO yeMicrosoft inqande imfazwe yamagama kunye noBenioff. Endaweni yoko, uthembele kuJared Spataro ukuba aphendule amazwi kaBenioff agxothayo. uxelela iCRN , “Wonke umthengi ukwindawo eyahlukileyo kuhambo lwakhe, kodwa xa sisonke siva into eyahlukileyo kuMsebenzi wethu wabathengi beMicrosoft 365 . . . Kwikota yokugqibela kuphela, sibone ukwanda kwabathengi ngaphezu kweepesenti ezingama-60, kwaye abasebenzisi bemihla ngemihla baphindaphindeke ngaphezulu kokuphindwe kabini - isalathisi esicacileyo sexabiso likaCopilot kwimarike.

UMarc Benioff ngokuchasene neLLMs

Andazi ukuba izakuba njani imfazwe phakathi kweSalesforce kunye neMicrosoft. Nangona kunjalo, ndiyakholelwa ukuba i-Benioff ayilunganga ukuhlasela izicelo ze-AI ezisekelwe kwi-LLM ezisekelwe kwiimpembelelo zabantu. I-ChatGPT ikwimarike iminyaka emibini kuphela, kwaye sele imveliso ye-AI ephuma kwi-shelf esekwe kwii-LLMs iyabutshintsha ubomi bethu. Ukongeza, sisekwimihla yokuqala yamashishini aphuhlisa iimodeli zabo ze-AI esekwe kwidatha yabucala.

Qwalasela amashishini amabini asichaphazela sonke: iinkonzo zemali kunye nezempilo.

• Iinkonzo zemali: Ii-LLMs zitshintsha indlela iinkonzo zezemali ezenza ngayo umsebenzi wazo, kunye neefemu ezifana neBlackRock zizisebenzisa ukuhlalutya idatha yemarike kunye nokuchonga amathuba otyalo-mali. Iqela leBlackRock elisebenzayo elisebenza ngokulinganayo lisebenzisa iiLLM ukucubungula idataseti enkulu, ityhila iipateni iindlela zemveli ezinokuphoswa. I-Hedge fund i-Bridgewater Associates, elawula i-portfolio ye-19 yeebhiliyoni zeedola, isebenzisa ii-LLMs kwi-AIA Platform yayo kwimisebenzi enzima njengophando lwemarike.
  
• Ukhathalelo lwempilo: izibhedlele zifumanisa indlela yokusebenzisa ii-LLMs ukuphucula ukusebenza kakuhle kwibhodi yonke, ukusuka ekulungiseni ukufakwa kwegumbi likaxakeka ekuphuculeni ukhathalelo lweklinikhi. Ngokomzekelo, i-HCA Healthcare e-Tennessee idibanisa ii-LLMs kwizibhedlele zayo, igxile ekuphuculeni imisebenzi echitha ixesha njengokubhala amanqaku kwiingxoxo kunye nezigulana ngexesha lokutyelela.

Le mizekelo ingasentla ibonisa indlela iteknoloji elitshintsha ngayo ihlabathi: umsebenzi omnye ngexesha. Ngamanye amaxesha ngeendlela ezibonakalayo. Ngamaxesha amaninzi ngasemva kwemifanekiso.

I-Benioff ichanekile kuxinzelelo lweefemu zetekhnoloji zokuphucula imodeli ye-AI esekwe kwiLLM. Benza iimpazamo kwaye bajongane nokugxekwa kwimiba efana necala kunye nelungelo lobukrelekrele. Kodwa kwelinye icala, kunjalo nabameli be-AI. Kubalulekile ukubaqeqesha ngokufanelekileyo kwaye ugcine abantu bekwi-loop ukulungisa iimpazamo kunye nokuthintela umkhethe. Kodwa uyayihoya into yokuba iiLLMs zifunda kwiimpazamo zazo. Bayaphucuka. Ngokukhawuleza. Ukuba kukho nantoni na, impembelelo yento enokwenziwa ziiLLMs kwaye iza kuyenza ijongelwa phantsi.