ChatGPT rules the Generative AI class at work

The OpenAI and Sam Altman controversy sparked a lot of discussion as artificial intelligence and the future of companies that develop these tools significantly impact our lives.

Given the enormity of this impact, we decided to investigate how familiar knowledge workers are with Generative AI tools, their frequency of use, and which tools are most popular.

Forward-thinking leaders have realized the potential of AI in automating manual and repetitive tasks, which enables their teams to focus on more important work. But what about everyone else?

Gen Z and Millennials Leading the Charge

The data in “Generative AI at Work” is clear: Generative AI isn’t just a fleeting trend. Across all ages, roles, and industries, ‍57% use Generative AI tools monthly or more, and 40% use Generative AI at least once a week.

This soars to 71% among the tech-savvy Gen Z and Millennials. It seems the younger workforce is not just embracing AI but leading its workplace integration.

ChatGPT: The Undisputed AI Heavyweight

In the crowded field of AI tools, one name stands out: ChatGPT.

With a staggering 75% awareness rate among knowledge workers, competitors like Grammarly AI, Google Bard, and Microsoft Copilot are in the dust.

More than just being known, ChatGPT is heavily used, with 60% of AI tool users engaging with it weekly. It's not just an AI tool; it's the AI tool.

Productivity and Upskilling: AI's Dual Promise

Forget the doomsday AI job takeover predictions.

81% of users report a productivity boost from using Generative AI tools.

Productivity gains predominantly come from AI taking over or supporting Email and Communication, Data Analysis and Reporting, Research, and Content Creation.

But there’s more – these tools are also upskilling workers.

87% of respondents say AI has helped them develop new skills, from creative to technical. It seems AI is not replacing jobs but redefining them.

The AI Skeptics Club

However, not everyone is boarding the AI train.

A sizable chunk remains wary, citing reasons ranging from irrelevance to their roles, company restrictions, privacy concerns, and a preference for manual methods.

This resistance underscores the growing pains of integrating cutting-edge tech into traditional work environments. At the same time, skeptics should look at the positive experience of users and wonder if missing out on their productivity gains is worth holding out for.

Nearly all current Generative AI users say they believe it will have a positive impact on their roles and careers.

The Bottom Line

Generative AI is reshaping the workplace. And not just by making us more efficient, but by helping us develop new skills and becoming more well-rounded. (Anecdotally, it already turned our graphic designer into a product manager and coder!)

What’s next for AI at work? I’m excited to find out!