6 Chatbot Mistakes that Scare Your Customers Away
A chatbot allows businesses to save up to 40% of customer service costs. But before achieving this, you must also avoid errors in the design, management, and optimization of your chatbot. Here are the six mistakes that scare off customers and prospects: "Your chatbot delivers "too much" information. It is essential to find the right balance in the flow of information to be delivered. For example, allow the Internet user time to respond or interact using "quick reply" buttons that direct and streamline the conversation.
Ruchir Kakakd is a Co-founder of WebOccult Technologies.
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