In the dynamic world of technology,
As an Engineering Leader at Apple, Pasupuleti leads the Data Visualization and Lakehouse Experiences teams, revolutionizing how Apple harnesses its vast data resources. Through cutting-edge solutions like the Lakehouse project, he enables Apple to save on compute costs and extract actionable insights, fueling strategic decision-making and a culture of innovation.
"Data has the potential to transform every industry, every business, and every life. But to unlock its full potential, we must harness it intelligently, ethically, and with a focus on creating meaningful experiences," Pasupuleti asserts.
Pasupuleti's impact extends beyond his current role. At ServiceNow, he spearheaded the democratization of app development with the Mobile Studio application, empowering non-technical users to create native mobile apps. This led to a surge in app creation, fostering innovation and boosting user engagement. This has doubled the number of new mobile ServiceNow apps created by users, attesting to the ease of building mobile apps via this platform.
His commitment to efficiency and inclusivity resulted in the Mobile App Builder, streamlining development and saving countless hours. He also championed accessibility enhancements, ensuring the ServiceNow app met the highest standards to serve diverse customer needs. "Technology's true strength lies in its ability to bring everyone along. Accessibility isn't optional; it's the foundation of empowering digital experiences," he emphasizes.
Pasupuleti's tenure at Hyatt was marked by transformative leadership. He spearheaded the creation of the Freebird Wi-Fi application, contributing the most new enrollments to Hyatt’s loyalty program (World of Hyatt). Deployed in 78 countries across 6 continents, this application boasts over a million daily requests. He also significantly improved the Web Check-In & Checkout and upsell features, elevating the customer experience and driving guest satisfaction. Upsells as a value-added service contributed significantly to Hyatt’s top line.
His most enduring legacy at Hyatt is the Digital Key product, a first-of-its-kind innovation that influenced the entire industry. This product won the Hotel Visionary Award in 2022 for revolutionizing the digital key experience, streamlining the guest journey, and solidifying Hyatt's position as a leader in digital hospitality. The Digital Key and Web Check-in/Checkout directly contributed to reduced guest wait times, operational costs, and improved security. In hotels with Room Key in Apple Wallet, Hyatt has witnessed a 4X improvement in digital key engagement, and guest net promoter scores for those who use the technology are measurably higher. "At its core, digital transformation isn't about the technology itself; it's about how we leverage it to enhance human experiences. We're focused on creating solutions to delight users," he emphasizes.
Pasupuleti is not just a doer; he's a prominent thought leader in the tech industry. He regularly shares his insights and expertise at major conferences like the International JavaScript Conference 2024 (the largest JS Conference with over 1000 in-person and 3000+ remote attendees), Platform Engineering 2024, and CodeWordConf 2024, inspiring thousands. His influence extends further as a judge and peer reviewer at IEEE and events such as Hactivism, and MedHacks 2.0 (with 1000+ participants from across the globe), shaping the next generation of innovators.
Pasupuleti envisions a future empowered by seamless data and technology integration and is particularly excited about AI and machine learning's potential to solve complex problems and personalize experiences. While acknowledging data privacy and security challenges, he remains optimistic. As he leads Apple's data initiatives and shares his insights, the world anticipates his next innovations. With his unwavering focus and ability to execute, Pasupuleti is a trailblazer shaping the future, embodying Leonard I. Sweet's quote: "The future is not something we enter. The future is something we create."