Xa abasebenzi abavela kwi-intelligence ye-artificial intelligence, i-conversation iyiphi na iingxaki zihlanganisa kwi-front of the house: i-chatbots, i-recommendation engines, i-customer personalization, kunye ne-creative generation. Ngokutsho ku-Karl Pinto, umongameli we-entrepreneurial veteran eyenza iinyanga ezimbini kwi-incident management kunye ne-digital operations, i-transformation efanelekileyo isebenze ngokucacileyo kwi-background. I-Layer Hidden ye-Enterprise Value I-Pinto iye yakhelwe ubudlelwane yayo malunga neengxaki ezincinane ye-enterprise technology; i-reliability layer. Ukusuka kwiminyaka yayo kwi-Dell kunye ne-Salesforce ukuya kwi-leadership yayo kwi-PagerDuty, uye uyakhawuleza iinkonzo ezininzi zokusetyenziswa kwimveliso kunye nokuthintela i-innovation kwi-edge. I-avantage point yayo ibonakalisa: iimfuno ze-consumer kwi-surface malunga nangokufaka kwimiphumo ze-operational phantsi kubo. "Ukuba abathengi awukwazi ukufumana kwiwebhusayithi ye-e-commerce okanye iinkonzo ye-digital, oku kukuba ingxaki ye-front-end," uxhaso. "I-symptom yeyona into engaphezulu: ukuchithwa kwe-system, iingxaki ze-unmonitored, okanye iinkqubo ezincinane ze-escalation. I-opportunity efanelekileyo yokuvimbela ama-breakdowns ngaphambi kokufikelela kubasebenzisi." I-Pinto ibonisa ukuba i-ironyeko ye-inthanethi ye-inthanethi ye-inthanethi yinto ebonakalayo kakhulu kwi-automation kunye ne-intelligence, ezifana ne-incident response, i-observability, kunye ne-workflow orchestration, ziya kubonakala ngokuba yi-back-office kakhulu yokuzonwabisa amaqela zolawulo. Nangona kunjalo, ezi zindawo ezininzi apho i-AI inokufumana imiphumo epheleleyo, efanelekileyo kwimveliso. "Kwi-operations," uye wathi, "i-impact ye-AI compounds. Ukuphucula kwe-10% kwi-detection speed inokufanelekileyo kwi-business epheleleyo." I-Economics ye-Reliability Qinisekisa inkonzo ye-logistics yehlabathi eyenza iindidi zeengxaki ze-time-sensitive ngehora ngamnye. Ixesha elinye elidlulileyo inokukhawuleza iingxaki ze-shipments, ukuchithisa iingxaki zeengcali, kunye neemilioni zeengxaki ze-contractual. I-Pinto yaziwa iinkqubo ze-AI-driven monitoring ezibonisa iingxaki zeengxaki ezisekelwe ku-anomaly detection, ukunciphisa iingxaki zeengxaki zeengxaki zeengxaki zeengxaki zeengxaki zeengxaki zeengxaki zeengxaki zeengxaki zeengxaki zeengxaki zeengxaki zeengxaki zeengxaki zeengxaki ze Kwi-PagerDuty, uPinto usebenzise iimveliso ezisebenzisa iimodeli ze-machine learning ukuhlaziywa kwimeko ngokuzenzakalelayo, ukuqhathanisa iingcebiso ezinxulumeneyo kunye nokukhetha iingcebiso ezininzi ezininzi ezininzi ezininzi. "I-AI ayihlaziywa neqela le-operations," ibonisa. "Inyanisa ixesha elidlulileyo - iiyure ngosuku ezidlulileyo ezidlulileyo ukuxhaswa i-noise. Ezi iiyure zibonisa ngqo kwi-dollars." Ukususela kwimvavanyo esikhulu: i-economics ye-reliability ingxaki malunga ne-innovation theatre kunye ne-operational margin. Nangona i-AI e-front-facing ikhawuleza ukufikelela, i-AI e-operational ikhawuleza ukufikelela. I-Pinto inyaniseka ukuba iinkampani ezininzi eziqhelekileyo zithembisa ngoku zithembisa i-investment kwi-reliability njenge-asset ye-strategic. "Lonke iinkonzo ufuna i-AI enomdla kubathengi," umzekelo. "Ngoya abathengi abaninzi abasebenzayo bayazi ukuba ukuzinza kwimveliso, kwaye iyiphi na iimveliso enikeza iimali ngexesha lokugqibela." Yintoni umongameli abahlala into ebuthayo I-Pinto ibonelela ukuba kulula ukufumana ukuba iinkonzo ezininzi zihlanganisa izivumelwano ze-transformation. "Ukhuseleko akufunda kakuhle," uthetha nge-smile. "Ukuhlobisa ividiyo ye-marketing malunga ne-system not crashing." Kodwa le nkqubo yokuhambisa iziphumo ezibonakalayo ikhawuleza iinkampani ukuba zithathele ukuba izixhobo zayo ziye ziye ziye ziye ziye ziye zibe. Uyaziqhathanisa i-pattern eyenziwa kwiziko zebhizinisi zebhizinisi: i-enthusiasm ye-I.I. generative pilots kunye neengxaki yokufinisa izicwangciso ze-foundation that support them. "Uyaziyaza iinkampani izigidi zeemigodi ze-AI-powered customer interfaces kodwa nangokufumaneka kwiinkqubo ezimbini zokuphendula iincwadi ezininzi," uPinto wathi. "Kukho njengoko ukwakha i-crystal on sand." Izixhobo ziye zihlanganisa ukuba zihlanganise i-innovation kunye ne-visibility. "Kuba kukho into emangalisayo, kubonakala njengoko ukhuseleko kunokuba nokuthuthukiswa," uye wabelana. "Ndiya, xa i-back-end yakho iya kuba okuzenzakalelayo, ngokukhawuleza kunokufumana kwamanye amazwe." Iinkampani ezifanelekileyo, wathi, ziye ziye ziye zihlanganisa i-AI yokusebenza ngokushesha njengomgangatho we-reliability kunye ne-confidence. Uyaziqhelekanga abathengi abasetyenziswa ne-automation ekusebenziseni iinkqubo ze-governance, ukuxhaswa i-performance metrics kunye ne-KPIs ye-business, kwaye ngexabiso i-customer-impact risk ngaphambi kokufumana. I-Revolution ye-Silent Izixhobo ezininzi ezintsha ze-AI zithunyelwa kwindawo ezininzi ezininzi: kwiinkqubo ezininzi zibonisa iintlobo ezininzi. I-Pinto inyaniseka ukuba le "i-revolution ezincinane" iya kubonisa indlela iimveliso ze-tech zibonisa kwiinyanga ezidlulileyo. "Ukuba unokufunda iimveliso ezininzi ze-client kwi-operations ezininzi," wathi. "Ukuba i-AI yenza iimveliso ze-intelligent ezininzi ukufikelela iimveliso ngaphambi kokufumana." Uyazi le nophuhliso akayi njengoko ingxaki yentlungu, kodwa njengoko ingxaki yentlungu. "Iiinkampani ezininzi ndithanda akufanele ngokuthandayo njengoko i-afterthought," uye wathi. "Ama zihlanganisa njengoko i-enabler ye-ambition. Xa i-back-end iyathembekile, i-front-end iya kuba emangalisayo." Iphasiwedi lePinto ibonelela ubunzima: malunga iinyanga ezimbini ukufumana into ezikhoyo xa iziko zihlanganisa ngokunciphisa kwaye zihlanganisa kakhulu kwi-perception. I-Pinto ibonelela ngokugqithisileyo: i-event ye-competitive in enterprise AI ayikho kwi-interfaces ezincinciphisa okanye iimodeli ze-conversation; kuya kuza kwi-operating systems eyenziwe ngempumelelo. "I-Ironia," waza, "ukuba i-AI engaphezulu kwikhompyutha ingaba yintoni engapheliyo." – – – This article is published under HackerNoon’s I-Business Blog program. Oku kubhalwe phantsi HackerNoon's I-Business Blog I-Business Blog iinkqubo
