Iinkampani ngoku zisebenzisa iiChatbots njengabaNxibelelanisi beMisebenzi

Uloyiko malunga nokuthatha imisebenzi ngokuzenzekela akunto intsha. Njengoko i-Artificial Intelligence (AI) ikhulile, nangona kunjalo, kuye kwavela omnye umbuzo. Kuthekani ukuba iirobhothi aziyi kuthatha umsebenzi wakho, kodwa ziya kudliwano-ndlebe nawe ngalo?

Isenokubonakala ingaqhelekanga, kodwa udliwano-ndlebe oluqhutywa nge-chatbot sele luyinyani. Oko kwaqala njengamashishini asebenzisa i-AI ukuhlenga ngokuqala kwakhona okanye ukuhamba abafaki-zicelo ngokungena kwibhodi kukhokelele kuvavanyo oluzenzekelayo ngokupheleleyo. Njengoko le nkqubo isiya ixhaphaka, inokuba nefuthe elinomdla kwikamva lokuqesha.

Udliwano-ndlebe lwe-AI Namhlanje

Ukusukela phakathi ku-2023, nje I-10% yeenkampani zenze udliwano-ndlebe lwe-AI , kodwa enye i-34% yathi icwangcise ukuphumeza le teknoloji ekupheleni kwe-2024. Okuthakazelisayo kukuba, i-15% yaloo mashishini yathi i-AI iya kusingatha yonke inkqubo yokuqesha. Ukongeza kuvavanyo lwabafaki-zicelo, i-chatbot iya kwenza isigqibo sokugqibela sokuqesha ngaphandle kwegalelo lomntu.

Uninzi lweemeko zokusetyenziswa namhlanje azizenzekelanga kangako. Nangona kunjalo, udliwano-ndlebe ngokwalo luyanda kwi-chatbot-centric, nokuba abantu bawagcina amandla okuthatha isigqibo sokuba baqeshe bani.

Indlela eziphila ngayo ezi chatbots zinokwahluka phakathi kwemibutho. Omnye umviwa uthe wanikwa uthotho lwemibuzo kwiscreen nge 60 imizuzwana ukuphendula , kodwa kwakungekho lunxibelelwano ngaphandle koko. Omnye uthe bafumene umnxeba apho i-chatbot izazise njengomntu, kwaye umfaki-sicelo akazange aqonde nokuba yirobhothi de kwasemva komnxeba.

Itekhnoloji esemva kwaba dliwano ndlebe nabo irobhothi ikwayingcamango efanayo emva kwee-chatbots zenkonzo yabathengi. Imodeli yokusetyenziswa kolwimi lwendalo (NLP) ibuza imibuzo esekelwe kwiskripthi kwaye itolika iimpendulo zabasebenzisi ukuvavanya imeko. Endaweni yokufunda iimfuno zomthengi, nangona kunjalo, i-bot yakha iprofayili yomviwa ukuyithelekisa nomsebenzi ofanelekileyo wendima ethile. Iimodeli zokufunda ngoomatshini zinokuthi emva koko ziqikelele ukuba umntu obuzwayo uya kulunga.

Ngaba i-AI yenza umsebenzi olungileyo kudliwanondlebe nabantu?

Kulula ukubona ukuba kutheni amashishini efuna ukwenza udliwano-ndlebe ne-AI. Ukuba olu dliwano-ndlebe luphumelele ngokwaneleyo, iinkampani zinokonga iindleko ngokuthi ekugqibeleni ziyeke ukuqesha abantu ngokupheleleyo. Kodwa nokuba amashishini angaze afike kwelo nqanaba, abaqeshwa basathetha itekhnoloji igcina ixesha labaphathi babasebenzi ngokuqinisekisa kuphela abona baviwa bafanelekileyo bafikelele kumanqanaba okugqibela enkqubo yesicelo. I-AI inokuphinda ibonise amandla kunye nobuthathaka abantu abanokuthi baphoswe emva kokudinwa kungene ngenxa yokudlula kwizicelo ezininzi.

Indlela olusebenza ngayo udliwano-ndlebe olululo kusasele kuxoxwa ngayo. Kwelinye icala, iimodeli zanamhlanje ze-NLP zingaphezulu kokukwazi ukuvavanya iimpendulo kwimibuzo ebhalwe kwangaphambili kwaye zinokugqiba ukuhlolwa okuninzi ngexesha elincinci. Kwelinye icala, ezi ntlanganiso zisenokunikela ingqiqo encinane kubuntu bomqeshwa kuba azisoloko ziziva zingokwemvelo.

Njengoko zihambele phambili njenge-AI chatbots, zihlala zinesiphumo "sentlambo engaqhelekanga", abaziva bengumntu. Oku kunokubangela ukungakhululeki kubafaki-zicelo bemisebenzi nto leyo ebathintelayo ekwenzeni okusemandleni abo, nto leyo enokubangela ukuba amashishini ajonge kubasebenzi abathile abathembisayo.

Ngaba abadliwanondlebe be-AI babachaphazela njani abasebenzi?

Ngelishwa, loo mvakalelo yokunganeliseki yile nto kanye abaviwa baxela ukuba badibene nayo kudliwano-ndlebe lwe-AI. Abanye abafaki zicelo bathi baziva besoyika ukuba bodwa kwifowuni yevidiyo, ebaphazamisa kwimibuzo ebekufanele bayiphendule. Bathi ukunqongophala konxibelelwano lomntu kunokulwandisa unxunguphalo lwabo , nayo ichaphazela ukusebenza kwabo.

Amava afana nala enza abantu abaninzi baxhalabe kukuba basenokungayifumani imisebenzi abayifaneleyo. Ngokutsho kolunye uhlolisiso, I-44% yabantu abadala baseMelika cinga ukuba i-AI inokwenza okubi kunabantu ekuboneni amandla kubasebenzi abangayifanelanga inkcazo. Ngokufanelekileyo, udliwano-ndlebe kufuneka lube lithuba lokubonisa iziqinisekiso ezinjalo, kodwa olo ncedo luyanyamalala ukuba ii-chatbots azinakukwazi ukuyibamba.

Ngaba i-AI iya kuba yinto eqhelekileyo kudliwanondlebe lwemiSebenzi?

Xa kujongwa la mahla ndinyuka, akucaci ukuba ii-chatbots ze-AI ziya kuba yinto eqhelekileyo kudliwano-ndlebe lomsebenzi. Udliwano-ndlebe neRobhothi iya kuba yinto eqhelekileyo kwiminyaka embalwa ezayo. Nangona kunjalo, amashishini anokubuyisela umva kolu tyalo-mali ngokuxhomekeke kwindlela olu kukhutshwa luqhutywa ngayo.

Uninzi lwabafaki-zicelo bemisebenzi bayakuchasa ukusetyenziswa kwe-AI ekuqeshweni. Ngenxa yoko, ezinye iinkampani zinokuwujika lo mkhwa ukuze ziphucule umfanekiso wazo woluntu. Kwangaxeshanye, abanye banokwandisa ukusebenzisa kwabo ii-chatbots zodliwano-ndlebe ukuba bonga ixesha kunye nemali eyaneleyo ngokwenza oko.

Kukho imiqobo yolawulo ekufuneka iqwalaselwe, nayo. IKhomishini yamaThuba eNgqesho eLinganayo (EEOC) i ngoku ibeka phambili inyathelo ngokuchasene ne-AI , njengoko i-AI inokunyusa ucalucalulo lwabantu olukhoyo kwiidatha zayo zoqeqesho. Ngokubhekiselele kulo mkhwa, imibutho inokufuneka ithathele ingqalelo ngakumbi, indlela egxile ebantwini kudliwano-ndlebe lwetekhnoloji ukuthintela i-AI ekuchaphazeleni ukuthotyelwa kwabo.

Ululungiselela njani udliwanondlebe lwe-AI

Nokuba udliwano-ndlebe lwe-chatbot lukhula okanye lucutheka njani kwixesha elide, abafuna umsebenzi banethuba elihle lokudibana nabo namhlanje. Ngenxa yoko, kuyanceda ukufunda indlela yokufikelela kwiimvavanyo eziqhutywa yi-AI.

Inyathelo lokuqala kukuqonda ukuba amashishini anokusebenzisa i-AI ukwenza udliwano-ndlebe. Ukoyisa ukothuka kokuqala kwerobhothi kwelinye icala kunokunceda ukulawula ixhala elinxulumeneyo. Abafake izicelo kufuneka bagxile kwiziqinisekiso zabo kunye nendlela abaza kuyiphendula ngayo imibuzo eqhelekileyo, hayi kangako kwicala lonxibelelwano lomntu.

I-AI ingaba sisixhobo esiluncedo kubaviwa, nabo. Iinkqubo zodliwano-ndlebe oluhlekisayo Hlalutya iipatheni zokuthetha zabasebenzisi kunye nezinye iindlela zonxibelelwano ukunika ingxelo ngendlela yokuphucula. Ukuthatha eli thuba lesoftware kunokunika abafuna umsebenzi ukuzithemba okufunekayo kunye nolungiselelo phambi kokuba bathethe ne-chatbot xa umsebenzi usemgceni.

Ngokubanzi, abafaki-zicelo kufuneka benze ngathi bathetha nomntu ukuze bahlale bezolile kwaye bendalo. Nangona kunjalo, kunokunceda ukuqonda ii-quirks ze-automation. Iimpendulo ezimfutshane zingcono kunezinde kuba kusenokubakho ixesha elakhelwe ngaphakathi leempendulo. Abaviwa banokujonga amagama angundoqo aphindaphindiweyo kwinkcazo yomsebenzi kwaye badibanise ezi kwiimpendulo zabo ukubamba ingqalelo ye-chatbot.

Udliwano-ndlebe noMsebenzi lujongene nekamva elingaqinisekanga kwiXesha le-AI

Indlela i-AI eya kudlala ngayo indima ekuqeshweni nasekukhweleni ibhodi ayicacanga. Nangona kunjalo, inani elikhulayo leenkampani liya kubandakanya itekhnoloji kudliwanondlebe kwindawo ethile. Abafuna imisebenzi kufuneka baqaphele le ndlela yokuqinisekisa ukuba balungele ikamva elizenzekelayo.