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A Standard Operating Procedure (SOP) is a set of instructions on how the tasks should be performed. 97% of SupportYourApp top managers consider SOPs to be extremely important. A well-written SOP helps unify the tasks so that the outcomes are the same across all teams. When the process is well organized, it results in higher productivity and higher ROI. The SOP can help reduce the number of mistakes made by staff and save time on employee training can lead to a significant increase in ROI.