What About the Women on the Other End of the Phone?
Too Long; Didn't Read
ProPublica has been reporting on the ways TurboTax has fought efforts to make tax prep easier and less costly. It turns out that TurboTax’s customer service agents were part of a much larger group of agents who work as independent contractors for large companies like Disney and Airbnb without benefits or job security. Ariana Tobin, Ken Armstrong and Justin Elliott published a story highlighting the.voices of customer. service agents with similar experiences with hundreds of callers with similar. experiences.