What About the Women on the Other End of the Phone?
Too Long; Didn't ReadProPublica has been reporting on the ways TurboTax has fought efforts to make tax prep easier and less costly. It turns out that TurboTax’s customer service agents were part of a much larger group of agents who work as independent contractors for large companies like Disney and Airbnb without benefits or job security. Ariana Tobin, Ken Armstrong and Justin Elliott published a story highlighting the.voices of customer. service agents with similar experiences with hundreds of callers with similar. experiences.