Machine Learning Will Never Replace Human Support in the Travel Industry; Here's Why
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Over the past decade, people have begun to travel more than ever. International tourist arrivals increased from 897.1 million in 2009 to roughly 1.4 billion in 2019, and those numbers are rapidly picking back up in the post-COVID economy. While the industry is still recovering from pandemic-era losses sustained under strict social distancing and travel restrictions, the pandemic actually accelerated the need for more efficient and intelligent technologies.