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Overgear is a global gaming platform with the aim to perform at its best when it comes to customer care. Overgear’s average monthly customer satisfaction rate is 90-95%. The company is working on creating an entire customer support system based on Discord, which would include the possibility to gather and track analytics. The team is constantly looking for new possibilities to enhance their service, as well as make the customer care principles invade all of their processes and principles. They have covered around 14 thousand web chat requests for the past month, which is around 470 requests per day.