How LinkedIn Uses NLP to Design their Help Search System

Too Long; Didn't Read

LinkedIn’s Help Search System is being used (as of 2019**) in designing its help search system. This highlights the problem statement and the different iterations of solutions that were adopted along with their shortcomings. This is the summary and my key takeaways from the original post by LinkedIn on how NLP is used in designing help search systems. The given query is used to fetch all the relevant documents (hits) using Lucene indexing. Each hit is scored using the [BM25F](https://www.google.com/article/53174626597/) algorithm.