Blockchain(Crypto) Copywriter. Interested in all things TECH.
The internet of Things (IoT) represents a system of interrelated, internet-connected objects that can collect and transfer data over a wireless network without human intervention. As a result, the business world is undergoing a tremendous transformation due to the overwhelming possibilities derivable from IoT.
The possibilities derivable from IoT are huge, and they transcend all our activities by connecting us to different kinds of devices. For example, digital marketing is one area that has a lot to gain from IoT.
Since we expect the amount of data generated by IoT devices to keep on increasing - online marketing, email marketing, pay-per-click advertising, social media marketing, and even blogging that all derive from data will experience great transformations due to the ever-increasing volume of data being generated daily.
IoT is contributing significantly to the era of big data, and digital marketers can, therefore, leverage volume, velocity, and variety. These are the three Vs of big data to create insights, identify pain points, capture customer interactions, cross-communicate, and predict customer behavior and lifestyle. With the knowledge you gain from these insights, you understand your customers' preferences and link them to purchase intent.
The rising growth in the number of connected devices and the integration of different use cases in our day-to-day activities has opened the doors for big opportunities to exchange and create customer data. This customer database ensures that digital marketers have better marketing insights and create more accurate digital marketing strategies tailored to individual preferences.
Meanwhile, the following are some ways IoT is remarkably transforming the digital industry:
Technological advancements have allowed us to integrate smart devices into our daily activities. For example, IoT has made it possible to have electronic widgets connected to other networks and devices using some wireless systems such as Bluetooth.
In every household, in every office, you have a variety of smart devices. Your smartphone, that digital personal assistant sitting on your table, are smart devices. You now have smart devices such as a smart hairbrush!
As these transformations are going on, digital marketing is also being impacted. The way smart devices are automating simple tasks, you perform around your home or office, the same way they can be integrated into your marketing strategy too. What these smart devices can do for you is to give a better definition of your marketing strategy and predict customer behavior.
You will know the feelings and pain points of your customers and give them better service. This is a landmark transformation in digital marketing due to smart technology.
Digital marketers must be ready to harness the mammoth amount of data that IoT devices will produce. It's only by doing so that the great potentials of IoT can be proved to be useful.
The best way to go about this is to develop intelligent technology stacks that can handle and utilize big data, interpret it, and make the right inferences.
Digital marketing companies that have attained the necessary level of sophistication will be in the position to discern, analyze, act, process, interpret and evaluate this vast amount of data at scale and in real-time too.
We expect IoT to enhance apps that interlink smart sensors and automation, connected devices, networking, cloud, and analytics. These apps will fit into the workings of mobile phones, reinvigorating marketing and advertising.
The highly digitalized world has made marketing customer-centric, and any organization that does not take cognizance of this fact will fizzle out. In addition, any brand that wants to survive the overwhelming competition in the marketing landscape must engage customers on multiple stages.
This calls for two-way communication between marketers and consumers, which can be made possible with the help of connected devices of IoT.
Smart sensors can predict problems before they surface, and with the help of monitoring equipment, customer experience can be improved since the brand will not need to experience downtime.
Improving customer experience warrants that you must have access to your customer's data, and this is an avenue to personalize messages. IoT allows you to segment and collects a variety of information about your consumers, such as demographic, geographic, behavioral, and psychographic.
Clearly, by investing in IoT, you will have access to authentic, precise, and genuine information about end-user behavior. You can access some vital information, including which products your customers have been considering, products they have churned, and those that are gaining popularity.
Once you have this information, you can adequately focus on which group you want to target. For instance, the message you will send to customers that have churned will be quite different from that you will send to recurring customers.
Where you have been using a theoretical segmentation strategy, your decisions and actions will be based on the extensive data at your disposal to create specific customer segments. You know who, why, when, and how to send targeted and personalized messages for better conversion rates, sales, and ROI.
Digital marketers are now relying on IoT to gather the data they need to connect with their audience on a real-time basis. IoT may facilitate the gathering of data, but personalization offers the opportunity to utilize the collected information.
Machine learning algorithms need data, and IoT provides a massive amount of data. It has become a means through which digital marketers can acquire vast amounts of data by tracking customers.
The opportunity opens up for digital marketers to leverage marketing analytics to identify the types of campaigns that customers are most responsive to due to the information they can now access. With KPIs to measure their degree of success, marketers can embark on discovering conditions and trends that dictate customers' purchasing decisions.
How customers use different devices, interactions, and their digital footprints can be harnessed through character analytics to understand how customers react as they go through their purchasing life cycles. IoT offers digital marketers access to the complete conversion path across all touchpoints and optimizes outcomes in real-time.
The main challenge digital marketers will face before harnessing the full potentials of IoT is to ensure the development of segmented, personalized, and germane experiences for the customers without intruding on their privacy. Therefore, it will be necessary to seek the permission of customers before using their data.
Adequate cybersecurity measures must also be taken to ensure that customers' vital and private information does not fall into the wrong hands.
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