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Emotional intelligence is the ability to recognize, understand and manage your emotions, and those of people around you. This is especially important when you have to work under pressure, meet tight deadlines, handle difficult conversations, and deal with failures and crisis periods. Most empathetic companies earn more than 50% more than those who pay less attention to it. Empathy helps you put yourself in someone else’s position and look at the situation from another perspective. People who lack this quality make rash or emotional decisions that often turn out to be false.