Customer Engagement is the Key to Achieving Better CXby@Knowmax

Customer Engagement is the Key to Achieving Better CX

by Knowmax4mAugust 23rd, 2021
Read on Terminal Reader
Read this story w/o Javascript
tldt arrow

Too Long; Didn't Read

Customer Engagement is the metric of customer interaction in any form with a brand; it could be in the form of social media likes, follows, reshares, or be more direct like customer support or messages. Customer engagement values users as active participants in the process, while in customer experience, the customer is an active recipient and less of a participant. Customer Experience is multi-dimensional, with aspects like the longevity of engagement, repetitive engagement and the volume of engagement affects the overall customer experience score. A good customer experience is vital for good customer satisfaction scores.

Company Mentioned

Mention Thumbnail
featured image - Customer Engagement is the Key to Achieving Better CX
Knowmax HackerNoon profile picture
Knowmax

Knowmax

@Knowmax

Knowledge management software for enterprises

Share Your Thoughts

About Author

Knowmax HackerNoon profile picture
Knowmax@Knowmax
Knowledge management software for enterprises

TOPICS

THIS ARTICLE WAS FEATURED IN...

Permanent on Arweave
Read on Terminal Reader
Read this story in a terminal
 Terminal
Read this story w/o Javascript
Read this story w/o Javascript
 Lite
L O A D I N G
. . . comments & more!