Too Long; Didn't Read
Customers are the people who keep us afloat, and they're the ones who can make or break our businesses. We need to focus on creating a positive image and cultivating good relationships with them. The majority of companies understand the link between customer experience and loyalty, but 40 percent leave it out of their C suite strategic planning. When companies get CX right, the rewards are ideal – customers pay more and they keep coming back. If you're not paying attention to customer perception, you're in for a world of hurt.