Chatbots in 2021: What You Need To Knowby@charumitradubey
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Chatbots in 2021: What You Need To Know

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Chatbots, virtual assistants, artificial entities, talk bots or anything else, the names may differ but the core functionality remains the same: to make interactions easier. Chatbots are exceptionally helpful for businesses that are trying to improve their customer support system and build an influential brand name. In 2019, the chatbot market was valued at $17.17 billion which is expected to reach $102.29 by 2025. With chatbots, businesses can save around 30% of customer support costs. And below are the top 5 trends that you need to know about in 2021.

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@charumitradubey

Charu Mitra Dubey

Content Marketing Lead at SmartLead and SmartWriter. Helping brands create content that ENGAGES+CONVERTS.


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