Chatbots Are NOT a Replacement for Human Agents: Here’s Whyby@evelynj
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Chatbots Are NOT a Replacement for Human Agents: Here’s Why

by Evelyn4mDecember 10th, 2019
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Chatbots are everywhere these days. They cost less than human agents, reduce chances of error and don’t take any bathroom breaks. But when it comes to dealing with customers, a study by CGS offers a fascinating insight. Despite what many ‘futurist’ would have you believe, most customers still prefer human agents over chatbots. The report recommends using AI solutions to manage less-complicated queries and human agents to take on a more tactical role. Human touch combined with the proficiency of AI can create a seamless end-to-end experience.

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Evelyn, Australian blogger, wears the hat of a writer during the day and transforms into an avid reader come nightfall.

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Evelyn, Australian blogger, wears the hat of a writer during the day and transforms into an avid reader come nightfall.

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