76 Stories To Learn About Customer Success

Let's learn about Customer Success via these 76 free stories. They are ordered by most time reading created on HackerNoon. Visit the /Learn Repo to find the most read stories about any technology.

1. How to Leverage Your Daily Feedback Loops to Achieve to Your Goals Faster

Let’s take a look at the key features of an effective feedback loop and how you can use it in your IT career.

2. The Power of Knowing What to Do

The underlying reason a startup is so hard, so strange - and why so many fail - is that you yourself have to figure out what to do.

3. The Role of Customer Success (CS) Ops in Tech-Touch

The Customer Success Operations (CS Ops) is, as the name suggests, about operations but that's only a tiny part of what CS Ops can and should be tasked to do

4. HackerNoon is Looking for Sales Superstars. Apply Now!

Hello World! This is Sidra, Business Development Representative from HackerNoon's smart and lean Sales team. Today, I'm here with exciting news - WE ARE HIRING!

5. Think of Your Startup as an Ecosystem

👆Photo by Markus Spiske

6. How to Start a Conversation With a Customer: 25 Welcome Message Ideas

There won’t be analogies about an acquaintance in a bar or stupid jokes; it is clear without them how important it is to correctly start a conversation with a customer.

7. WOW Your Clients: 5 Golden Rules to Make Your Client Happy

How do you imagine a happy client? We believe that happy clients scream “WOW!”. Here are the top 5 rules of delivering WOW service for you.

8. 5 Advantages of Having Live Chat on Your Website [Infographic]

When was the last time you texted someone on WhatsApp or Facebook Messenger? I bet you keep at least three WhatsApp conversations going right now. While reading this article. And doing a bunch of other things.

9. How Does the Bank of the Future Work?

Gone are the days when banking services were standardised and restrictive. Evolving digital technologies, shifting consumer preferences and increasing competition are creating new challenges for banks.

10. 5 Ways to Use AI to Improve Customer Success

Artificial Intelligence is a powerful set of tools that can be used throughout a business' operations allowing them to achieve better customer success.

11. User Segmentation: Do’s and Dont’s

In this article, we’ll dive deep into what you should do and shouldn’t when it comes to user segmentation.

12. The Right Way to Build Things is to Build Things

A few nights ago, I used the wrong pan to make dinner.

13. 4 Big Companies That Use UX Writing As A Growth Engine

I'd like to start off this blog post by differentiating between UX Writing and Copywriting as I feel like there's a lot of misunderstanding.

14. Customer Service is a Function of the Entire Company

How to Manage Customer Service on a Shoestring Budget

15. How to Staff a Pentest: The Importance of Matching Resources to Requirements

16. Predicting if the Customer is Satisfied by the Resolution

Case study to predict if customer is satisfied by the resolution.

17. 5 Important Metrics to Measure your Success

No matter how big or small your business is, you need to have certain metrics that tell you how much growth it has achieved.

18. 8 Ways to Gather and Leverage Customer Data of Your Ecommerce Website

In this article, you will take a look at some of the different approaches you can use to gather and leverage customer data for your eCommerce website.

19. Customer Education: How to Educate Customers Profitable for Business

Customer education is a powerful growth marketing tool for online businesses. I discuss how to create a customer education strategy for your company in 2023.

20. 4 Tips to Mastering Multilingual Customer Service

Most online businesses have customers from any part of the world. How would you make them comfortable to use your service or product? How will you ensure a great customer service experience without getting stuck with the language barriers?

21. Which Is Better For Your Business: Relationship or Transactional NPS® Surveys?

What will be more profitable to the business, a Transactional NPS® Survey or a Relation NPS® Survey?

22. How to Use Gamification to Boost Conversions on your Site

Learn how to gamify website content to get more conversions on your website

23. Want to Drive Retention? Gamify Your SaaS Product

Games are designed to keep us playing as long as possible. By presenting players with challenges and rewards for completing them, apps can generate dopamine hits in their users that can keep them coming back for more. Most people love a challenge, and consciously or not, we love rewards even more, even if they’re largely arbitrary.

24. You Need A Tech Loyalty Program: Here Are 5 Efficient Use Cases To Spark New Ideas

An efficient retention strategy increases the company's profit up to 95%. Here are the best loyalty programs in the tech sector you can look to for inspiration.

25. 11 Customer Feedback Software that Would Revolutionize 2022

Several customer feedback software is taking the market by storm. Experience the functions of some of the leading survey tools dominating 2022.

26. Retaining SaaS Customers in a Global Economic Downturn

In a global economic downturn, retaining current customers is crucial for businesses, especially for SaaS companies facing the growing risk of customer churn.

27. How to Keep Your Customers Focused and Engaged

Know how to keep your SaaS customer engaged and focused in 2021.

28. Unmet Customer Needs Fuel Innovation: Here’s How to Identify Them

Innovation comes from identifying customer needs and meeting them. It is easy to understand but hard to do. When you start building a new product, you need to m

29. Behavioral Analytics: The Foundation of Targeted Marketing and Predictive Analytics

Learn how to capitalize on your business standards and increase the conversion rate by approximately 85% by analyzing customer behaviors with data you collect.

30. The Retail Evolution: Customers Demand Enhancements to the Shopping Experience

Andreas Hassellof, Founder and CEO of Ombori, explores how changing customer behaviors impact retail, and drive retail technology innovation.

31. Coronavirus Resources for DevTools Startups

Large or small, over the past few months all organizations have been impacted by COVID-19 in one way or another. For startups with limited resources and small teams, adjusting to the downturn has been especially difficult. As we collectively adjust to the new normal, Heavybit has been collaborating with industry experts and experienced leaders to learn what teams can do to weather uncertain times more effectively and develop educational COVID resources for startups.

32. Practical Tips to Improve Customer Experience with Data

According to a report, almost 70% of companies compete on customer experience.

33. What's the Difference between Inbound Vs. Outbound Sales?

Inbound sales begin when a lead comes from a potential customer reaching out to your organization to inquire about a product or service. Outbound is opposite

34. 6 Lessons From YC Startup School Delhi SMB Meetup #1

YC Startup School’s Delhi founders who work for SMBs met online to share the problems they were working on and what they learnt while building for SMBs. For the first meetup, we had mouve.app, restat.co, designforpeople.in, and Uplift Inc.

35. How Our Slack Community Grew to 1,000 Users and 115,000 Messages in 7 Months

This article describes how Airbyte's Slack community grew to 1,000 users and 115,000 messages in just 7 months, with a focus on user success.

36. How to Drive Early 'Time-To-Value’ through Customer Success

Time-To-Value is a Customer Success metric that is undervalued in SaaS but could be an advantage for a business. This article explains TTV and the types of TTV.

37. What Is Average Handle Time (AHT) and How To Reduce It: 20 Tips & Tactics

Average handle time is a key metric to focus on when trying to improve your customer support strategy. Read more about its major contributing factors, and what

38. Shelf Labels In Dynamics 365 For Finance and Operations

Shelf label is nothing but labels to put on a rack or a shelf where an item is stored. These labels are printed and put on store rack or shelf.  For example, when you go to a supermarket you can see labels are displayed with various information where the product is stored.

39. How To Keep Your Customers Coming Back: 5 Proven Strategies

Most businesses focus mainly on how to attract new leads to their website. But they tend to overlook the importance of retaining their existing customers.

40. Exploring JTBD: A Cool Framework That Helps You Make Your Clients Happy

Jobs-to-be-Done is the framework for understanding your customer’s needs. However, it goes further than just understanding, and it provides the foundations for improving existing products and services, launching new products and go-to-market activities.

41. 5 Insights to Lowering the Stress Levels of Your Customer Support Teams

It often happens that the number of calls to the support team exceeds the capabilities of operators. At first glance, it may seem that this is a given that must be accepted, and the only way out is to add new people to the team. But it’s not like that: it’s impossible to extend the staff indefinitely. First, try to find out if you really did your best to relieve the support team. Shall we check it out?

42. 7 Ways to Turn Customers into Brand Evangelists (with Examples)

Here are 7 ways to turn your customers into brand evangelists with real-world examples.

43. Reducing Friction Is More Important Than Customer Delight

Friction is part of life. We experience it all the time - at work, in relationships, in politics - it's everywhere. But when it comes to business, friction cost can be extremely high.

44. How Startups Can Establish a Sustainable Growth Mindset

How to create companies that are positioned for success today, tomorrow, and into the future

45. How to Implement a Customer Success Strategy: A Case Study

Customer-Centricity is bang on trend; 73% of business leaders recognised customer experience as one of the most important purchase-driving factors. The truth is, there are no conniving, cheeky tricks you can use. Instead, it takes consistency, persistence, and a shared team ethos.

46. Email is Not Dead: Response Time is Everything

Email has been going strong for over 50 years but according to many news outlets, including Forbes, The Telegraph, and The Wall Street Journal, email’s use has gone down drastically. But the data tells a different story; it is estimated that by 2022, 126.7 trillion emails will be sent. In 2017, 90% of all Americans of all ages, from 15 all the way to 65 and up, checked their emails regularly. Even Gen Z checks their email - and quite often too. More than half check their emails several times each day. So in the end, email is alive and well and is still commonly used for personal and business applications. Using email for business can be a tricky endeavor however.

47. 11 Customer Support Response Templates That Will Improve Your Email Management

Canned responses help you deliver quick responses while communicating with customers. Here are the most common canned responses that every support rep may need.

48. How To Prevent Your Customers From Leaving And Win Back The Ones Who Left

We bet you have your own “gone customers’ cemetery” of those who once were with you, but have gone and are not planning to return. It’s sad, but you can’t give up: almost half of them are sure to be returned.

[49. Analyzing Website Customer Journey Through Insightful Surveys:

The Ultimate Guide](https://hackernoon.com/analyzing-website-customer-journey-through-insightful-surveys-the-ultimate-guide-49f3zlo) It seems like talking about the importance of customer experience is becoming more and more popular daily.

50. How Obsessing on Outreach and Marketing Helped Truepush Grow

51. The Future of Customer Support: Facts and Trends to Watch in 2020

So, millennials, huh? Oversensitive snowflakes, always in their smartphones, but don’t like phone calls. What else do we know about people who are already the largest and most influential generation of consumers and only going stronger?

52. 9 SaaS Retention Strategies to Reduce Customer Churn

Customer retention is the key for any business and for SaaS, it's way too hard without a perfect strategy. Do check our blog to find the best tips!

53. How to Foster Better Customer Relationships in Post-Pandemic Times

With the pandemic dying down, its consequences are still with us. People have become more mindful about their health, spending, jobs, and relationships. Consumers’ relationships with brands have also changed, and brands have to adapt their customer service and support to new customer preferences.

54. 3 Ways Customer Portals Help Companies Build a Community of Devoted Buyers

Many companies find it challenging to tie customer satisfaction with revenue growth. However, when we consider the positive outcomes of customer engagement, such as high retention, increased upsell and cross-sell rates, and word-of-mouth marketing, the business benefits of outstanding customer experience become much more tangible.

55. How to build a Slack App more reliable then Slack

When I started working on a start-up nine months ago, this statement didn’t satisfy me or my co-founders:

56. How the VP of Customer Success (CS) Can Achieve 125% ARR

An informative piece of content for VPs of customer success on how to achieve a 125% increase in annual recurring revenue (ARR) and what to look out for.

57. 15 Things That Make Customer Service Key To Business

Are you wondering why customer service is important for your business? Here are 15 Reasons for customer service that will help you become customer-focused.

58. The Revolutionary New Way to Digitize Customer Experience: Zero-touch Networks

Zero-touch networks enable operators to digitize the entire customer lifecycle, taking all customer interactions online through a website or mobile app.

59. How to Identify if your Company is Undergoing Digital Transformation

The world of today requires trendy technology in order to beat the odds because of the competitive pressure existing among business organizations. This has made business people get out of their comfort zone to make sure they stay at the top. Giving the customers great products and services in an easy and satisfying way can only happen to businesses that are ready to undergo digital transformation.

60. Helpful Tips and Fundamentals About Creating a Better Chatbot Strategy

Source: Pixabay

61. 7 Critical Customer Satisfaction Metrics You Need to Measure

Measuring satisfaction – the very concept seems weird. It’s either there or not, what’s there to measure? Yet, it turns out that you can, in fact, measure customer satisfaction, and in more than one way.

62. How to Build a Successful SaaS Business: The 10-Step Guide

Looking for some straight-to-the-point advice to help you build a successful SaaS business? Philipp Wolf shares personal advice from a founder in this article!

63. 13 Essentials from 🔥Hell🔥 of Referral Marketing: A Comprehensive Guide to KickRef Success

The gates of Hell are wide open tonight and we have prepared a fiery guide for you, hotter than Dante’s last circle

64. 7 Best Practices To Leverage Omnichannel Customer Service

Over the years, how companies handle customer service has changed dramatically. More than a decade ago, phones or fax were the only ways to contact a company.

65. Improving Customer Experience Through Personalization With Predictive Analytics

The development of smartphone and computer technologies, and the internet in general, have influenced customers’ default behavior and expectations.

66. 20 Tips for Selling on Depop App: 2021 Edition

Selling on Depop can be your full-time job and produce fairly good money if you take it seriously.

67. How does an Experience Data Platform Help Tech Leaders Ace Innovation?

Tech leaders make digital teams run faster and unburden their own backlog with an Experience Data Platform

68. 30 Powerful Strategies to Optimize Conversion for SaaS Businesses

Learn 30 of the most effective strategies and practical tips to Optimize your B2B SaaS Conversion Rate as we get closer to 2023

69. Your Customers Are Everything In The SaaS Industry

Today, I’ll share some of the best lessons I got to learn from that experience. You can use these tips to beautify your SaaS or any other business.

70. 7 Reasons Why Customer Success Function Fails

Ever wondered why most of the SaaS companies have got Customer Success wrong? Check out some pitfalls that caused the Customer Success effort to fail.

71. Customer Support and Chat Metrics You Should Start Tracking Today

User support is always a story about people.

72. Salesforce Community Cloud Implementation

Salesforce Communities are a great way to collaborate with people who are crucial to business processes, such as customers, partners, or employees

73. Dealing With Negative Email Replies: To Give It Up or To Work It Out

When you consider all outcomes of your email campaigns, don’t be afraid to ask the right questions. Even if they scare you. For example, don’t say “What should I do if I get negative replies?”. Say “What should I do when I get negative replies?”.

74. 5 Tips to Win Customers With Your SaaS Brand

Building a SaaS product doesn't automatically makes you a success. You've got to win your first customers to build an empire. Here are some tips to get started.

75. Top 25 Customer Service Tools for Every Budget and Need: 2020 Edition

To be completely honest, customer service is such a wide notion that it’s quite difficult to see which tools count as customer service tools and which don’t.

76. Setting Up Your Customer Support System on Zendesk [A How-To Guide]

Any growing startup needs a professional customer support system sooner or later. There are many solutions on the market (just look at G2 Grid here), but I personally prefer Zendesk for its flexibility, simplicity and good UI. I know Zendesk from a very early time and still love it.

Thank you for checking out the 76 most read stories about Customer Success on HackerNoon.

Visit the /Learn Repo to find the most read stories about any technology.