3 Elements of Omnichannel CX Excellenceby@janesydorova

3 Elements of Omnichannel CX Excellence

tldt arrow
Read on Terminal Reader
Read this story w/o Javascript

Too Long; Didn't Read

Omnichannel CX should revolve entirely around users, making customer-centricity the central focus of every interaction. Companies that excel in omnichannel engagement typically retain 89% of their customers.
featured image - 3 Elements of Omnichannel CX Excellence
Jane Sydorova HackerNoon profile picture

@janesydorova

Jane Sydorova

UX Practice Leader. Writing to share the art of UX, inspire and innovate✍️


Receive Stories from @janesydorova

react to story with heart

RELATED STORIES

L O A D I N G
. . . comments & more!