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The number of calls to the support team exceeds the capabilities of operators. Dashly Customer Success Manager at Dashly shared with us the hacks that will reduce the burden on operators. The harder the load on the operators, the slower they handle the requests and the worse the support quality. Allen: Train and develop all members of support team. Train operators by giving them the opportunity to resolve issues that they have never handled before. An experienced operator resolves user questions quicker. A quality knowledge base helps reduce the number of simple support questions, and operators reduce dialogue time.
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