86 Stories To Learn About Customer Service

Let's learn about Customer Service via these 86 free stories. They are ordered by most time reading created on HackerNoon. Visit the /Learn Repo to find the most read stories about any technology.

1. On Raising $17M to Build AI Based Personal Assistants for Salespeople

An interview with the founder of Winn.AI, a mixture of Alex and Salesforce that aims to help b2b sales with its advanced machine learning capabilities

2. Noonies Interview: Daria Leshchenko on the Role of Tech in Customer Support

Daria Leshchenko from SupportYourApp shares her entrepreneurial journey and her vision of the future of customer support for startups.

3. How AI is Transforming Various Industries

Artificial intelligence was long associated with robots taking over and the end of human existence. Nowadays even those who once believed that the AI would be the beginning of the end for humankind are now using it every day and are benefitting immensely from the innovative services. While some of the concerns are still valid and remain active within the less tech-savvy, AI has elevated and completely transformed entire industries. It has become less of a separate technology used exclusively for high-authority purposes or secret-government projects and is now a necessity for most companies who mostly provide services online.

4. Why Product Enablement And Customer Enablement Must Cross Paths

Product enablement is a procedure you use specifically to provide relevant product knowledge to the different departments in your organization for marketing.

5. How crypto startups can prevent customers’ anxiety

Professional tips for crypto businesses on creating a better customer care.

6. 8 Ways You Can Use WhatsApp to Improve Customer Service

Check out how brands can leverage WhatsApp for customer service and improve customer communication through WhatsApp Business API.

7. Customer Service : AI vs. Humans in Interactive Communications

Technology has advanced, and soon every analog operation is being faced out. Communication in the same is open to new possibilities and advancements that have seen the introduction of troubleshooting menus, chatbots, blogs, and even emailing. The digitization has not limited any human interaction. It has made it more comfortable with a variety of convenient choices.

8. What is Data Collection and What are The Most Important Events to Track

When your company is client-oriented, one of your priority tasks is understanding your clients’ problems and gathering insights on how people use your product and when exactly they benefit from it.

9. Quick Overview The Industries Most Affected by AI in 2020

Some predictions say that by the end of this decade, more than 500 million people will have to completely forget their current skillset and start learning new ones if they want to stay employed.

10. SupportYourApp CEO Daria on Startups, Tech Businesses, and #Noonies 2022 Nomination

SupportYourApp CEO Daria on Startups, Tech Businesses, and #Noonies 2022 Nomination.

11. Why You Should Start Using AI in Marketing (An Introductory Explainer)

Creating personalized campaigns, predictive analysis, and more: here's an introductory note on how AI can be used in marketing for those new to the subject.

12. 3 Proven Online Marketing Tips that will Help Your Small Business to Grow

We all know that the prevalence of the internet has massively influenced the way in which we live our everyday lives. It’s changed the way we communicate, the way we do research, the way we absorb the news and even the way we advertise.

13. WOW Your Clients: 5 Golden Rules to Make Your Client Happy

How do you imagine a happy client? We believe that happy clients scream “WOW!”. Here are the top 5 rules of delivering WOW service for you.

14. How the CPQ Software is Transforming The Complex Pricing of Products And Services

Many organizations have also seen the need to leverage technological advancements such as AI, machine learning, predictive analytics, robotics.

15. What About the Women on the Other End of the Phone?

For almost a decade, ProPublica has been reporting on the ways TurboTax has fought efforts to make tax prep easier and less costly.

16. Who Should Be Awarded Employee Of The Month?

There is a sense of joy when you walk past your picture hanging next to the wording 'employee of the month'. But how do you go from being an ordinary employee to the month's best?

17. Predicting if the Customer is Satisfied by the Resolution

Case study to predict if customer is satisfied by the resolution.

18. Importance Of Customer Service And How To Improve It

If you own a business, you will know the importance of customer service. Whether you own a product-based company or a service-based one, your customers should have a positive experience while interacting with you.

19. Forget Growth Hackers: What The World Needs Now are Experience Hackers

Two simple questions are going to determine everything about how the reopening of world's economies will look and feel like over the next few months.

20. 4 Tips to Mastering Multilingual Customer Service

Most online businesses have customers from any part of the world. How would you make them comfortable to use your service or product? How will you ensure a great customer service experience without getting stuck with the language barriers?

21. 3 Ways to Use Personalization And Increase SaaS Conversion Rates

SaaS companies do not rely on one-off purchases. As a SaaS company, your goal is to increase brand awareness, build strong relationships with customers, and inspire brand loyalty in the long-run.

22. Stripe Is Holding 25% of Our Funds, Indefinitely

In early March, 2020, my business partner would send texts daily about how travel was getting crushed. Every day I would check our numbers and still see growth of 100% YOY with minor drops and dips and then growth again.  We were trending with our projected growth. Then, March 15 (the ides of March) hit and our sales plummeted, down -55%. By March 21 sales were down -87.5%.  We were getting crushed. I can share these specific numbers because Stripe has a great UI and it is super simple to grab this data. Stripe makes looking at numbers simple, and it makes setting up a PCI compliant payment processor super easy for dev teams.  Stripe makes themselves sticky. So sticky that they can try to pull what comes next.

23. Apple Card is a great jail card

The Apple Card is finally here, offering a flashy titanium card engraved with your name next to Apple’s logo. Is it the best credit card in the market? And if it isn’t, why is there so much hype around it?

24. The Rise of Cobrowsing For Customer Support Reps

Take a look at any industry and it’s likely that online support is expanding. The sooner you adapt to this technological trend, the better equipped you are to sustain and grow in your industry.

25. Customer Support: Is Your Team Ready for the Holidays?

This year’s holiday shopping season will be different due to altered consumer behavior from COVID-19. Some things though will stay the same, like the increased pressure on your customer support team.

26. Say Goodbye to Surveys and Hello to Sentiment Analysis

For the past several decades, surveys have been the main method for a business to gain insights on how customers feel about their products.

27. The Noonification: Codepen Embeds now Supported in 3.0 Editor (10/31/2022)

10/31/2022: Top 5 stories on the Hackernoon homepage!

28. The Noonification: How Linux Became So Popular (11/4/2022)

11/4/2022: Top 5 stories on the Hackernoon homepage!

29. Customer Engagement is the Key to Achieving Better CX

How customer engagement and customer experience are related.

30. How to Get Early, High Quality and Actionable Insights From User Testing

Easy User Test can produce actionable insights directly from your customers, even on draft copy and initial versions of web content.

31. How Optimizing Outbound Logistics Saves Your Business Time and Money

Outbound logistics play a critical role in a company's overall supply chain management and can significantly impact its bottom line.

32. The Retail Evolution: Customers Demand Enhancements to the Shopping Experience

Andreas Hassellof, Founder and CEO of Ombori, explores how changing customer behaviors impact retail, and drive retail technology innovation.

33. Trying to Sign Up for a GCP Account: My Experience

Gareth Dwyer explains what it was like to try to sign up for a GCP account.

34. A Chatbot Is the Solution to Reducing High Customer Service Costs

Chatbots have no restraints on how many inquiries they handle at the same time, while a single customer service agent can only handle so many customers at once.

35. 15 Best Practices for Call Center Management

15 best practices for Effective Call Center Management to deliver Exceptional Customer Service Experience.

36. What Direction Will CRMs Go in 2022?

A well-designed customer relationship management system makes it easy for you and your team members to manage your company's customer records.

37. How to Secure Your SaaS Application

The Software as a Service (SaaS) model has been gaining in popularity in the business world in recent years as an alternative to on-premises software deployment. Also known as on-demand, hosted or web-based software, the model entails the delivery of cloud-based applications via the internet. The service provider is responsible for the service’s security, availability and performance so SaaS is a natural choice for businesses (especially small ones) that want to save on IT infrastructure installation and maintenance, as well as on software license purchases.

38. Mercuryo.io Co-Founder: How To Appeal To Your Target Audience Like An Expert

The cryptocurrency market is registering an impressive growth year by year. With the rise of DeFi, investors expect next-generation wallets, payment processors with various services, catered to users at one spot. As the market expands not only in the B2C but B2B sector, startups must strategize efficiently and effectively. I sat down with Greg Waisman, Co-Founder, and COO at Mercuryo.io, a payment processing company, to discuss what makes a customer tick and what management should look at when expanding overseas.

39. Customer Service is a Function of the Entire Company

How to Manage Customer Service on a Shoestring Budget

40. 5 Productivity Hacks Achievable by Integrating Slack and Zendesk

Analyze the various productivity automations that Slack and Zendesk can achieve and how you can easily enable the integration flawlessly

41. How to Foster Better Customer Relationships in Post-Pandemic Times

With the pandemic dying down, its consequences are still with us. People have become more mindful about their health, spending, jobs, and relationships. Consumers’ relationships with brands have also changed, and brands have to adapt their customer service and support to new customer preferences.

42. How to Use Chatbots to Improve Brand Experience

Recent studies show that the global chatbot market is projected to reach $1.23 billion by 2025. The fast growth, according to expert reports, is fueled by the ever-increasing number of consumers excited to engage chatbots in sales conversations.

43. 6 Lessons From YC Startup School Delhi SMB Meetup #1

YC Startup School’s Delhi founders who work for SMBs met online to share the problems they were working on and what they learnt while building for SMBs. For the first meetup, we had mouve.app, restat.co, designforpeople.in, and Uplift Inc.

44. 5 Tips to Win Customers With Your SaaS Brand

Building a SaaS product doesn't automatically makes you a success. You've got to win your first customers to build an empire. Here are some tips to get started.

45. 5 Quick Tips on How to Improve Customer Satisfaction

In this article, you'll learn what to do to satisfy your customers and how to build a stable and lucrative relationship.

46. How To Keep Your Customers Coming Back: 5 Proven Strategies

Most businesses focus mainly on how to attract new leads to their website. But they tend to overlook the importance of retaining their existing customers.

47. How We Communicate with 15000 Users/mo to Make Product Decisions

Today, we handle ~500 customer chats/day. That is like talking to 15000 customers every single month, 1:1. Let’s see what we made out of it.

48. Consumer Insights: The Secret Weapon

Customer insight has come into vogue, with small to large companies leveraging a customer-driven approach to perfect their marketing strategy.

49. Customer Service Automation: What It Is And How To Find Balance

Customer service automation is not a new thing in business. Many brands have successfully implemented automation to streamline the processes and save costs. However, there are still many questions on how to balance automation with a human touch and worries about sounding robotic and impersonal.

50. Your Customers Are Everything In The SaaS Industry

Today, I’ll share some of the best lessons I got to learn from that experience. You can use these tips to beautify your SaaS or any other business.

51. Correlation Between Customer Satisfaction and Retention Is Real

So is there a correlation between customer satisfaction and customer retention? Of course, there is! Satisfied customers stay, what’s there to research and analyze?

52. 7 Ways to Turn Customers into Brand Evangelists (with Examples)

Here are 7 ways to turn your customers into brand evangelists with real-world examples.

53. How to Improve Customer Care

Today customer care is one of the most popular and widely discussed topics in the IT industry.

54. Benefits of Digital Transformation: Why Do We Need It Now More Than Ever?

How digital transformation improves the analysis of business performance, affects higher accuracy results, increases the flexibility in data management and more

55. Using an Omnichannel Approach for Exceptional Customer Experience

63% of customers expect companies to provide customer service across all their social media channels and to use social networks to connect with brands.

56. How Robots Are Helping To Battle The Pandemic

The battle against the coronavirus pandemic, for example, has recently proven to be a valuable use-case.

57. Excelling In User Support: Think Big, Start Small

Another day at the service desk, the phone is ringing off the hook with calls from anxious customers, incidents are piling up, and inboxes are overflowing. You need to figure out where to start. And then, when you've managed to get settled, a walk-up arrives, asking for help with a password reset. They want to be helped, and they want help now.

58. What Is Average Handle Time (AHT) and How To Reduce It: 20 Tips & Tactics

Average handle time is a key metric to focus on when trying to improve your customer support strategy. Read more about its major contributing factors, and what

59. Users Will Exit if Onboarding Takes Too Long; and Other Digital ID Insights

Our team recently shared the results of our Annual Consumer Digital Identity Study. For the third year in a row, we’ve surveyed a panel of 1,500 consumers representative of the U.S. population to gather data on the state of fraud, trust and account opening. The insights we uncovered provide visibility into the experiences, preferences and practices trending among Americans as they navigate their digital lives, engage with new and existing online services and seek to establish trust in commerce.

60. How to Manage a Customer Support Team from Home

The world as we know it has changed. Companies are scrambling to find ways to stay afloat and make the remote work model "work." Of all the departments, the customer service department is the hardest hit. Imagine being at the front line, managing cancelled subscriptions, angry and confused customers filing for disputes and what not. Imagine having to do all this from HOME and making sure your performance remains optimal at all times. It's tough. For employees, more so for managers and leaders who have to manage a vast team with no processes in place.

61. 6 Customer Retention Strategies Every Small Business Owner Should Know

Generating leads and attracting new customers are keys to ensure initial business success.

62. Eliminate Friction In Your SaaS Customer Experience With This Simple Guide

Why is eliminating friction so important?

63. Is Tech Making or Breaking Your Customer Experience?

Technology can be a two-edged sword. It can deliver incredible results and create unique problems. The customer experience (CX) sector, in particular, has been heavily impacted by technology for quite some time.

64. Attribution for Doubting Marketers

Attribution is the scariest beast to wake up in the world of marketing analytics. Only about half of companies in the US with more than 100 employees are using attribution modeling, but this number is expected to rise to 88% in 2020 according to eMarketer estimates.

65. Customer Support and Chat Metrics You Should Start Tracking Today

User support is always a story about people.

66. ChatGPT Responds to Common Customer Support Queries

ChatGPT has been creating significant waves among tech enthusiasts, bigwigs, influencers, and startups.

67. 6 Strategies to Help You Narrow Down Your Brand Positioning

Product positioning, in its simplest form, is why a product or service is a good fit for the market, unique features, and better than competing products.

68. How to Create a Buyer Persona Road Map

Creating in-depth buyer personas is often enough to make even the most diligent business owner realise how little they actually know about their prospects.

69. 6 Best Zendesk Alternative Software for ECommerce in 2021

The best Zendesk alternatives for anyone in the e-commerce business. Comparison of 6 customer service tools.

70. 15 Things That Make Customer Service Key To Business

Are you wondering why customer service is important for your business? Here are 15 Reasons for customer service that will help you become customer-focused.

71. Improving Customer Experience Through Personalization With Predictive Analytics

The development of smartphone and computer technologies, and the internet in general, have influenced customers’ default behavior and expectations.

72. Adventures Of A Salesforce Platform Expert

I had great fun writing my recent article "Objects, Relationships, and the Cat” in which I shared one of the things I enjoyed most about working on the Salesforce platform using a rather unconventional story-telling style. In fact, I enjoyed it so much, and based on the positive feedback from readers, I thought I’d do it again. As before, this is a work of fiction with the exception of the technical aspects.

73. How Saying the Word NO Can Change Your Business Forever

When many keen entrepreneurs start out on the path to growing their business, they are often guilty of making one huge mistake more than any other. Unfortunately, because this error is so ingrained in our very being, it’s not something that we recognize straight away, which means it happens over and over again.

74. Things You Need To Know About Our Redesigned Google Chrome Extension

Last week, we have launched a brand new user interface for our Google Chrome extension. Take a look!

75. 3 Ways Customer Portals Help Companies Build a Community of Devoted Buyers

Many companies find it challenging to tie customer satisfaction with revenue growth. However, when we consider the positive outcomes of customer engagement, such as high retention, increased upsell and cross-sell rates, and word-of-mouth marketing, the business benefits of outstanding customer experience become much more tangible.

76. 11 Customer Support Response Templates That Will Improve Your Email Management

Canned responses help you deliver quick responses while communicating with customers. Here are the most common canned responses that every support rep may need.

77. How Do Chatbots Work in Call Centers?

Machine learning technologies help to significantly reduce the cost of providing services, as well as increase the efficiency of call centers.

78. 5 Great Ways to Improve Your Customer Satisfaction

Marketers and psychologists have known for years that people are attracted to every choice opportunity (check out the growing selection of products in your local grocery store's beverage department). But the digital world, with its offerings of unlimited inventory and a near-infinite web, has fundamentally changed people's expectations of personalization. Today's consumers not only want more choices, they also want better choices.

79. These Customer Service Reps Have to Pay to Talk to You

These American workers — cheap, disposable and isolated — worked through a company called Arise Virtual Solutions...

80. Product Marketing Tech Stack Options Under $100/Month

User acquisition is one of the biggest struggles growing SaaS and app companies face. The right product marketing tech stack will push the number of new and active users up and decrease customer acquisition costs at the same time – the perfect recipe for a growing product. But marketing tools cost money, and growing businesses have tight budgets to keep. Use these tools to build a killer product marketing strategy at a total cost of less than $100 per month.

81. The Terrible Truth of Working in Customer Service

As we reported on the industry, we invited current and former customer service representatives to contact us. They did.

82. Setting Up Your Customer Support System on Zendesk [A How-To Guide]

Any growing startup needs a professional customer support system sooner or later. There are many solutions on the market (just look at G2 Grid here), but I personally prefer Zendesk for its flexibility, simplicity and good UI. I know Zendesk from a very early time and still love it.

83. How to Build a Custom CRM Software: Create Your Own CRM

84. 16 Best Canned Response Examples for Customer Service

Just to be clear. When we say canned response, we don’t mean those automatic commonplace emails like “We received your request and will get back to you as soon as possible. Your ticket number is 345678.”

85. 7 Best Practices To Leverage Omnichannel Customer Service

Over the years, how companies handle customer service has changed dramatically. More than a decade ago, phones or fax were the only ways to contact a company.

86. Top Custom Software Development Companies

By creating eye-catching websites and mobile applications, custom software development companies transform ideas and data into profit and money. However, as the number of such companies is drastically growing, choosing a trustworthy company becomes a nearly impossible task. According to the International Trade Administration, <a href="https://www.selectusa.gov/software-and-information-technology-services-industry-united-states">the US only hosts more than 100,000 software delivering companies</a>.

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