Understanding Conversational AI: As Chat Enabled Customer Serviceby@kritagyapandey04
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Understanding Conversational AI: As Chat Enabled Customer Service

by Kritagya Pandey4mApril 14th, 2020
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Conversational artificial intelligence is being used by businesses to facilitate communication between computers and humans. It has significantly changed the way industries interact with the customers in a frictionless and convenient manner. According to a report, the Conversational AI is estimated to grow into a $15.7 billion market by 2024. Businesses are increasingly plugging conversational AI into their customer support for faster customer on boarding, better retention rates, and shorter claims cycle. At a narrative level, businesses get to know their customers through the insights they derive from thousands of messages.

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Kritagya Pandey

Kritagya Pandey

@kritagyapandey04

Kritagya is a technical as well as a creative content writer at CallCenterHosting.

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Kritagya Pandey@kritagyapandey04
Kritagya is a technical as well as a creative content writer at CallCenterHosting.

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