These Customer Service Reps Have to Pay to Talk to Youby@propublica
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These Customer Service Reps Have to Pay to Talk to You

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Airbnb's CEO Brian Chesky laid off a quarter of its workforce in May. But the workers who did the day-to-day tasks of bookings, cancellations and keeping the peace between guests and hosts, got no severance. Arise Virtual Solutions is a little-known business that has helped some of America’s best-known businesses shed labor costs. One judge called the arrangement an “elaborate constructate constructation” created by Arise to get around labor law.

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