Too Long; Didn't Read
The term cobrowsing is a shortened version of collaborative browsing. When two people navigate through the same web page at the same time, this is referred to as 'cobrowsing' Support reps can keep track of customers’ movements on the portal to see where they might be struggling. Support agents can only view the relevant tabs customers have open tabs in real-time. Privacy concerns have kept users wondering and stopped some non-users from taking up Cobrowsing. The sooner you adapt to this technological trend, the better equipped you are to sustain and grow in your industry.