Too Long; Didn't Read
Banks need to balance meeting traditional customers’ needs with the added value new trends and tech innovation can add to improve processes and experiences. Chatbots are transforming from customer service support and information base tools into real financial advisors. Banks have barely touched some technologies that have already become very strong in consumer markets, such as voice-assistants such as Siri, Alexa or Google Assistant on their smartphones or Alexa at home (almost one-fifth of US consumers) are using tools like Siri, Siri.