Too Long; Didn't Read
45.9% of businesses will consider it as their top priority for the next 5 years, followed by product (33.6%) and pricing (20.5%) Artificial Intelligence (AI) is the latest entrant to improve the customer experience. In 2019, AI and Machine learning accounted for 25% of all customer interactions. The real-world use cases of Artificial Intelligence can be found in healthcare, retail, eCommerce, and other major industries. 30% of companies increased their investment in AI technology during the pandemic.