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Chen Zhang and Eric Turkington say voice-powered “knowledge assistants” can be transformational for employees. Voice tech frees us from the physical constraints of keyboards, giving us a faster input method for queries. This is especially true for members of the deskless workforce, employees whose hands and eyes are frequently tied up with their work. RAIN is working with a wide range of enterprises, from auto repair to construction to restaurants, to help realize the benefits of opening up new modalities and moments of data access.
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