I’m an IT manager in a sizable organization with responsibilities that results in receiving at least 200–300 emails daily. Yes, it is a drag. Some of the emails have important information which I need to act on quickly, some are things I need to scan, and some are just plain rubbish. My days used to be consumed with managing emails that pretty much became my full time job. I used to spend 4–5 hours a day on email (after a full day of meetings), but with the below techniques, now it is more often than not about 2–3 hours.
I use Microsoft Outlook, hence my examples will be outlook-centric. However, these tips can apply to any mail client.
Firstly, you need to treat it really as an in-tray rather than the lobby of a high traffic hotel where there are interruptions which you attend to coming left right and center. This means that it needs to be a sink of information, but not necessarily a trigger point for you to act on right away. Why’s this important? Well, frankly, no matter how much we pretend, humans are terrible at multi-tasking (see Why Multitasking Inhibits Your Ability to Get Into Flow from Srinivas Rao). What this means is that:
Suppose you worked at the post office back in the days as a manual mail sorter and you had to decide if each letter had to be classed as an international or domestic mail. You were given an initial stack of 1000 letters, and were dumped with 50 new letters every 30 mins, how would you handle your work? Most likely you’d put some kind of process to it. Not only does it give you some sanity, but it helps you understand what to focus on, what state you’re in, and how much more to process. You’d likely put the 1000 letters into a ‘processing’ pile, and then look at each one and decide which bucket each letter you’d put them in. For any new letters, you’d have them drop in to a ‘incoming’ pile and deal with them later. Treat your email the same way.
I manage my email in two ways: (1) Filtering phase, (2) Processing phase. I split my email time focusing on these two phases throughout the day.
The aim here is to simply decide what to do with it for later. The trick is to fight the urge to process the email unless it is absolutely quick. The steps I follow are as follows:
4. Delete It: Not relevant, you’ve already read it and absorbed, and you’re ready to move on. For these mails, mark the mail as read.
5. Delegate It: Forward to the right person to action it. Here you have to be careful that if it is something you can “forward and forget” or something you’ll be accountable for. If you’re accountable, make sure you use a way to have a reminder for yourself. I used to use the reminder flag, but no more. It becomes too much noise and once it’s accidentally dismissed it is easily lost. I instead use the follow-up flag for the recipient as an auto-reminder, and then for myself, I forward the email to FollowUpThen. If you’re not familiar with this service, it is a godsend. Send an email to <date/time>@followupthen.com and it will resend that email back to you at the specified date/time. For example, you can forward the email to [email protected] and it will send you the email back to you on next Thursday and you can process it with your Filter Phase. If you have sensitive details in the email, remove the body, and just include the email subject and a quick note to yourself in the body. So when you get the email back, you can use the email subject to search for the related thread (you do this in the “Processing Phase”). After delegating it, make sure to mark the mail as read.
A 1 minute introduction to FollowUpThen (No affiliation, I’m just a fan)
This is the time I use to action my emails where it could be anything from taking the time to write a measured response, or do some additional work associated with the email. For the processing though, I strictly use the Pomodoro technique as eloquently put by @jessicaguzik . This will help you keep your energy levels up and stay focused.
There’s a caveat to this. Sometimes there will be certain tasks that will either take you a bit longer, or simply you will realize that you’re putting off. These usually fall into the Not Urgent + Important bucket. For these items, there is a danger they will sit in your inbox for days/weeks/months. The one technique that helps me to address this is to simply use your calendar. Schedule a 30 minute block (25 minute work + 5 minute break) in your calendar to process that actual task.
If you suffer from a full calendar where you’re running from meeting to meeting, it is important that you schedule your “Filter Phase” and “Processing Phase” in your calendar. If you don’t others may take that time slot, and you’ll end up catching up on emails at the end of your day which is a pretty unfortunate state. It is best to put a routine to this as well. As for me, I do a “Filter Phase” at the end of my day, and at the beginning of my day (for those overnight emails), then spend the rest of my day on processing those emails. Sure, you don’t get to process those emails that come in during the day, but if those are important enough people will find you another way. A technique which Tony Hsieh uses and which he has coined as “Yesterbox”.
See a full article here.
I wrote about 17,000 emails last year. If each person had at least 3 letters in their name, that would have been approx. 120,000 key presses just on the greeting alone (“Hi Sam, <enter>”, “Hi Tom”, “Hi Jay,” etc) . It equates to about 8 hours of non-stop typing. That’s a day of my life I’d prefer to get back. I got so tired of this that I hired an upwork freelancer to write me a bit of code to automatically include a brief hello (sure I could just skip with the pleasantries, but I wasn’t raised that way :-)
You can find the code and instructions on how to upload it here for Microsoft Outlook on GitHub.
On top of this, I’ve started to use TextExpander which is another great time saver. So now, I just type “pfa” and TextExpander expands this to “Please find attached ” (notice the space at the end of the sentence so I can save on hitting space bar for the next word)
TextExpander — shortcuts for writing full sentences
I know this will be a tough habit to break, and I have struggled to convince many people to switch, but perhaps I can at least encourage you to truly evaluate the cost-benefit of filing. How much time did you really save spending those hours filing vs the time you spent on finding that email. If your job requires you to pull out emails at an instant based on some filing scheme, sure, but most of us do not. So is it really worth spending that 10 minutes per day, that 3 hours per month, 5 days per year on just filing? The search capabilities on email clients are exceptional these days and negates the need for filing. Firstly, if you don’t already, make sure you have Instant Search turned on (details here). Here are some of my favorite search tips:
Find emails from John that were sent last year:
Find emails where someone mentioned finance where there was a PDF attachment
Email was either from a gmail address, was sent in Q1, and the subject contained the word “briefing”:
from:gmail sent:Jan2017..Mar2017 subject:briefing
No matter what you do, there will always be a never ending supply of email. I used to spend my days getting to that mythical “inbox zero” state but gave up trying. It only lasts for a short while, and when the inbox fills again all you end up having is anxiety as your inbox can feel like a balance sheet of owed obligations. Instead of your target being to clear the inbox, have your target as following a process. A good day is not clearing a tonne of email, but rather a day where you followed your personal email workflow and managed to get through the emails that needed to be done. You’ll be a lot saner this way.
What are your Favorited email hacks?
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