Too Long; Didn't Read
Technology is altering the lives of people and thus changing all business practices and operations. The customer service industry is no exception in this case as it has turned into a unique turning point for businesses. Gartner reported, by the year 2020, 85 percent of the customer interactions will be handled without involving a human. The rise in data complexity has given rise to the inclusion of technologies such as artificial intelligence and big data. These technologies integrate business intelligence and decision-making capabilities, at the same time giving deep insight into the businesses connecting to latest trends and consumer behavior.