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CRM systems will continue to grow due to their ability to scale easily and efficiently. Cloud-based systems are a great way to go if you're looking for a CRM system that's easy to set up and maintain. In-house CRM development will become more popular. Connectivity between different platforms will become easier over time as more third-party providers develop solutions for doing so and continue working on their own networks. The market is heading towards more verticalized software. Expect AI automation to improve the way you interact with your customers.