Too Long; Didn't Read
In 2020, citizens conduct almost all of their interactions with government agencies digitally. 75% of states have launched chatbots to help agencies answer unemployment and COVID-19 questions. As of May, more than 40 million Americans have applied for unemployment benefits. 50% of state agencies have already implemented a conversational AI solution to handle these applications. A virtual assistant can replace obsolete forms with efficient, conversational flows and navigate tax-payers to the proper paperwork, guide unemployed citizens in applying for benefits, and easily collect billing information.