There are more than 300,000 active chatbots on Facebook Messenger. Chatbots are proving to be an integral part of sales and customer support. They empower businesses to provide excellent customer service around the clock without the need to hire additional employees. Using a chatbot is cheaper and easier than creating a cross platform app or hiring people to perform each task manually. Using chatbots is better and cheaper than building a new app. There are various chatbot platforms that let you create a customized chatbot platform without any coding knowledge.