Too Long; Didn't Read
The 5th anniversary of the <strong>Healthcare.gov launch</strong> failure offers an opportunity to reflect upon computer system defects, human error, organization flaws, and the best principles and practices for solution delivery in the information technology industry. In this blog and my upcoming book<strong>, Bugs: A Short History of Computer System Failure</strong>, I will chronicle some important system failures in the past and discuss ideas for improving the future of system quality. As IT becomes increasingly woven into Life, the quality of hardware and software impacts our commerce, health, infrastructure, military, politics, science, security, and transportation. The Big Idea is that we have no choice but to get better at delivering technology solutions because our lives depend on it.