The Rise of Cobrowsing For Customer Support Reps

Written by jay-purohit | Published 2020/04/09
Tech Story Tags: google-safe-browsing | customer-support | customer-experience | customer-engagement | customer-service | customer-support-chatbots | automation | technology-trends

TLDR The term cobrowsing is a shortened version of collaborative browsing. When two people navigate through the same web page at the same time, this is referred to as 'cobrowsing' Support reps can keep track of customers’ movements on the portal to see where they might be struggling. Support agents can only view the relevant tabs customers have open tabs in real-time. Privacy concerns have kept users wondering and stopped some non-users from taking up Cobrowsing. The sooner you adapt to this technological trend, the better equipped you are to sustain and grow in your industry.via the TL;DR App

no story

Written by jay-purohit | Community Manager at Acquire | Speak to be heard, write to be understood.
Published by HackerNoon on 2020/04/09