Customer Service : AI vs. Humans in Interactive Communications

Written by illusionfact | Published 2020/06/07
Tech Story Tags: technology | ai | communication | customer-service | human-support | human-interactions | artificial-intelligence-trends | customer-service-interactions

TLDR Many businesses and corporates have introduced this digitized communication to track, optimize, and personalize every bit of the consumer’s involvement for convenience. Automating of communication has proved an excellent resource preservation method and has saved companies a lot from hiring or involving a physical workforce to handle that. The digitization has not limited any human interaction, it has overlooked the simple fact that voice human interaction and communication are essential, effective, and faster than a back and forth of chatbot messaging.via the TL;DR App

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Written by illusionfact | Kamlesh Kumar is Digital Marketing and PR Expert. He helped many clients to get featured in Forbes, Inc, Entrepreneur.
Published by HackerNoon on 2020/06/07