Leveraging CRM Data in Your Power Virtual Agent Voice Botby@thecognitiveservicesninja

Leveraging CRM Data in Your Power Virtual Agent Voice Bot

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Using CRM data can be used to make automated voice bot conversations more personal and relevant to your customer. Automating repetitive processes frees human experts to take care of more complex tasks and customer interactions. Power Virtual Agents is not just another chatbot platform. It is part of a whole ecosystem with frontend, backend, and middleware layers.
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@thecognitiveservicesninja

Holger Imbery

Code Fanatic | Low Code Hacker | Bot Keeper | Power Platform & Azure Architect | Developers Advocate


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