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Technology can be a two-edged sword: It can deliver incredible results and create unique problems. Here are a few questions to ask yourself to see if your tech is making or breaking your customer’s experience. One simple way to ensure that you’re providing a positive customer experience is by using a CCaaS (contact center as a service) Using a software solution of this nature allows you to unify and streamline your various communication channels. It can also provide a central hub that employees can use to respond to any and all communications.