Conversational AI was always poised to take off in 2020. In fact, Gartner predicted that 80% of businesses would implement some sort of conversational interface by the end of this year. With the emergence of COVID-19 came compounded growth for the category - and I wanted to capture just how far we’ve come. So for the conversationally curious out there, I created this infographic that offers a clear depiction of where conversational AI stands at this very moment in time. In this overview you’ll learn about: • The different types of conversational AI • The value and investment behind the technology • How consumers and businesses are adopting conversational AI • And more I've written quite a bit lately on the intersection of COVID-19 and conversational AI across all industries, as well as the use cases that chat and voice technology can fulfill in our new reality. Now, this time around, I wanted to zoom way out to provide a high-level update of where we are, and where we might be heading. I combed through hundreds of statistics and troves of data to pull out the figures that, in my view, most strongly reflect the state of conversational AI in 2020.

Different

New Weapon in the Fight Against COVID-19: Digital Health Passports

Building A Chatbot On Your Own Might Not Make As Much Sense As You Think

What we're all about

Read My Stories

Too Long; Didn't Read

Get Free Unlimited IP Geo Data With IPinfo Lite

[Infographic] The State of Conversational AI in 2020

About Author

Comments

TOPICS

THIS ARTICLE WAS FEATURED IN

Related Stories

A Comparison of GPT-3 and Existing Conversational AI Solutions

10 ways how designing a chat bot is different from designing an app

10 Tips to Get the Most out of ChatGPT

10 Best AI Chatbot Builder for Your Business in 2022

11 Of The Best Artificial Intelligence Enterprise Chatbots in 2022

12 Lessons Learned from 12 Rejections Submitting Actions on Google

A Comparison of GPT-3 and Existing Conversational AI Solutions

10 ways how designing a chat bot is different from designing an app

10 Tips to Get the Most out of ChatGPT

10 Best AI Chatbot Builder for Your Business in 2022

11 Of The Best Artificial Intelligence Enterprise Chatbots in 2022

12 Lessons Learned from 12 Rejections Submitting Actions on Google

Light-Mode

Classic

Newspaper

Dark-Mode

Neon Noir

Minty

HN StartUps