Too Long; Didn't Read
By 2020, 80% of businesses are projected to have chatbot automation software enabled. Chatbots are great assets to online businesses because they can wear many different hats, from customer support agents to sales reps. If you design your chatbot to be approachable and helpful, customers won’t mind that they’re not talking to a human. 34% of shoppers actually prefer to answer questions from chatbots or virtual assistants. It’s vital that you establish a straightforward strategy from the beginning and outline your specific goals with this bot.