The last thing a dev wants to do after completing complex work on a feature is test it across a bunch of different platforms, devices, and scenarios. It’s increasingly expected as organizations cut back on software quality assurance and security teams. Delivering bug-laden software erodes trust; customers rightfully judge you when they run across one because it was your job to fix it—not theirs. Testing saves your business time, money, and embarrassment. Without QA, customers complain more, which can lead to poor customer retention.