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Conversational AI has proven to be highly beneficial to a number of sectors. Chatbots and virtual assistants offer a seamless and engaging conversational interface that boosts the speed, efficiency, and accuracy of key business functions. Haptik has identified two use cases in particular for which the technology can be implemented with relative ease, and help medical professionals treat their patients with even greater efficiency and care. We recently collaborated with the Government of India to develop the MyGov Corona Helpdesk – a chatbot to answer a wide range of queries about the COVID-19 pandemic.