ServiceNow Inc. ( NOW) is a "platform-as-a-service, that allows for the operation of enterprise and technical management support systems, such as IT service management and help desk functionality." That's above my pay grade so let's focus on the stock charts and technical indicators instead.

ServiceNow Is Poised to Extend Its Rally

Veteran channel chief Todd Palmer has made the jump to cybersecurity vendor Illumio from Tanium, amid what he described as a massive growth opportunity for partners in zero-trust security.

Illumio Hires Veteran Of Tanium, Palo Alto Networks As Channel Chief

ServiceNow Inc (NYSE: NOW)’s stock price has plunge by 2.34relation to previous closing price of 568.54. Nevertheless, the company has seen a 4.95% surge in its stock price over the last five trading sessions. Zacks Investment Research reported 2023-10 ...

ServiceNow Inc (NOW) Stock Price and Analyst Predictions

Rental software providers explain how using business management software can help streamline operations. The rental industry no stranger to the labor shortage, it’s key that rental houses find ways to streamline their operations. That’s where business management software comes into play.

Business, Managed: Rental Software Explained

For Q3 2023, ServiceNow reported $2.28 billion in revenue, a 27% increase from a year-ago quarter, beating the Street consensus of $2.274 billion. The company’s earnings per share (EPS) increased to $2.92, 49% up from $1.96 a year ago. ServiceNow’s subscription revenue increased 24.5% year-over-year to $2.216 in the latest Q3 earnings report.

These 3 AI Stocks Offer Great Value But Are Under the Radar for Now

Fintel reports that on October 26, 2023, Stifel maintained coverage of ServiceNow (NYSE:NOW) with a Buy recommendation. Analyst Price Forecast Suggests 23.67% Upside As of October 5, 2023, the average one-year price target for ServiceNow is 655.

Stifel Maintains ServiceNow (NOW) Buy Recommendation

Fintel reports that on October 26, 2023, Needham reiterated coverage of ServiceNow (NYSE:NOW) with a Buy recommendation. Analyst Price Forecast Suggests 23.67% Upside As of October 5, 2023, the average one-year price target for ServiceNow is 655.

Needham Reiterates ServiceNow (NOW) Buy Recommendation

As of October 5, 2023, the average one-year price target for ServiceNow is 655.65. The forecasts range from a low of 454.50 to a high of $770.70. The average price target represents an increase of 19.

Guggenheim Reiterates ServiceNow (NOW) Buy Recommendation

Fintel reports that on October 19, 2023, Citigroup maintained coverage of ServiceNow ( NYSE:NOW) with a Buy recommendation.

Citigroup Maintains ServiceNow (NOW) Buy Recommendation

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ServiceNow, Inc. provides enterprise cloud computing solutions that defines, structures, consolidates, manages, and automates services for enterprises worldwide. The company offers information technology (IT) service management applications; and digital workflow products for customer service, human resources, security operations, integrated risk management, and other enterprise departments. It operates the Now platform that offers workflow automation, electronic service catalogs and portals, configuration management systems, data benchmarking, performance analytics, encryption, and collaboration and development tools. The company also provides IT service management product suite for enterprise's employees, customers, and partners; IT operations management product that connects a customer's physical and cloud-based IT infrastructure with applications and platforms; IT Asset Management product to automate IT asset lifecycles with workflows; IT business management product suite to manage IT priorities; and enterprise development operations product for developers' toolchain. In addition, it offers customer service management product for customer service cases and requests; human resources service delivery product; security operations product for security operations management requirements of third-party; governance, risk, and compliance product to create policies and controls; and field service management application. Further, the company provides professional, training, and customer support services; and certification programs. It serves government, financial services, healthcare, telecommunications, manufacturing, IT services, technology, oil and gas, education, and consumer products. The company sells its products through direct sales team and resale partners. The company was formerly known as Service-now.com and changed its name to ServiceNow, Inc. in May 2012. The company was founded in 2004 and is headquartered in Santa Clara, California.

SERVICENOW INC

are among the top tools that enterprises use today. Companies use both systems to distribute tasks between teams and departments, manage their resources, and plan work. Jira and ServiceNow However, if you are using both platforms without , you miss out on the opportunity to automate and simplify your workflows and processes. Furthermore, you risk creating silos and delays of critical issues resolutions. integration between them Let’s dive in and see why it is so important to have both systems working seamlessly together and what you can achieve by integration between them. Furthermore, let’s see exactly how easy it is to set up the integration if you choose the right integration tool. About Jira Atlassian’s Jira is one of the most popular project management tools used by developers. It is really easy to work with and at the same time has powerful capabilities and agile functionality. Jira Software helps teams plan, track, and release great work. It can be configured to fit any type of project. Teams can start with a pre-made template or create their own custom project. Jira issues, also known as tasks, track each piece of work that needs to pass through the workflow steps. Permissions can be customized so admins determine who can see and perform which actions. It is easy to generate reports using the project information to track the progress and stages of each project. Jira was initially designed as a bug and issue tracker. It has later evolved to the rich project management tool that it is today, supporting all kinds of use cases. Jira is highly flexible and allows configurations for diverse environments and processes. It supports all types of agile methodologies. About ServiceNow ServiceNow is a cloud-based platform that helps enterprises improve the efficiency of their operations by workflow automation and streamlining of routine work tasks. The software enables businesses to replace unstructured work patterns with smart and automated workflows, creating a more connected and modern organization. ServiceNow allows employees to work from anywhere and collaborate efficiently the way they want to. At the same time, customers get what they need faster and in a straightforward fashion. A hybrid workforce working from anywhere can be much more efficient and autonomous by using a tool like ServiceNow. Workflows streamline change management and grasp lasting opportunities to create modern services. ServiceNow combines machine learning with workflows and helps teams become more agile and businesses become faster and scalable. Why integrate them ServiceNow has become a preferred tool for IT Service Management for many companies. It is used to create issues and alerts related to your software. Jira is used to manage and resolve those issues. Almost every other tech company is using Jira as a project management tool. In most cases, your ITSM team, which uses ServiceNow, and your development team, which uses Jira, are not in the same room. If you’re using the platforms without an integration, this means that one of the teams should manually log in the issues in Jira and the other one needs to update the respective tickets in ServiceNow, once they solve the problem. When data is handled manually and is coming from different sources, you risk creating silos and duplicate or incomplete records. This often results in the incorrect handling of incidents or projects and teams not working in alignment. Delays are common in this situation, and your customer satisfaction metrics can suffer. All this can be resolved by . By connecting the two systems, you get the necessary data transferred automatically in real-time. This means the responsible team has all the details they need instantly and can resolve the issues much faster. If the integration is bi-directional, all updates will be synced, too. Once the issue is resolved, the client is automatically notified right away. integration between Jira and ServiceNow Common Use Cases The offers a few possible use cases where you can sync events, incidents, CMDB CIs, and more. Here is one of the most common we have seen. ServiceNow Jira integration Jira ServiceNow use case The helpdesk team receives a new incident in their ServiceNow queue. After investigating the issue, they found out that the problem is a result of a software bug that should be handled by the development team. A team member needs to open a ticket in Jira manually, log-in all necessary details, attachments, and other log files. After the DevOps team receives the ticket and fixes the issue, they need to log in to ServiceNow and update/close the ticket. This exercise is not only time-consuming, but very often leads to someone forgetting to log extra details, or to update the ticket status. Integration tools can simplify this process a lot. When there is an integration in place, the communication between the helpdesk team and the developer working on the bug is effortless. It doesn’t require any additional tools: everything takes place in the comments. Log files, traces, issue links, or other attachments are automatically synchronized. This helps streamline defect tracking and resolution, improves change request management, and prevents any communication bottlenecks. Once the developer fixes the issue, the ServiceNow incident is instantly updated. The end customer receives a notification that their problem is resolved. Choosing the Right Integration Tool Choosing the best integration tool for your specific scenario can sometimes be confusing. Often times it looks like it would be better to develop a tool internally, as it seems cheaper, faster, and more efficient. However, this is often not the case. Many customers choose to develop their integration internally, but soon realize that it is actually more expensive and requires a lot of time to set up and test. In the end, it usually turns out that the internal solution either does not meet all of the requirements or takes too much effort to be maintained up to date with the changing requirements. You can see 5 things to consider when deciding whether to choose internal integrations or an out-of-the-box product here. According to a survey we’ve conducted in Dec 2020, the most important concerns of companies that are looking to integrate Jira and ServiceNow are: meeting all the use case requirements, choosing the right product and maintaining the integration. Meeting all use case requirements is taking the lead, which is not surprising as companies have different requirements and specific scenarios and goals. Finding the best integration tool is not an easy job. Here are some of the things that our clients have shared that are most important for them in an integration tool: No code/low code – even non-technical employees should be able to work with it Fitting complex and specific use cases – it should support deep integrations and mapping of specific fields Secure – security is something no company would want to compromise with Easy to use – the short learning curve helps integration projects be set up in a fraction of the time Maintenance – fast and reliable support is a necessity Regular updates – maintaining the latest versions of the integrated systems Take these into consideration when scouting out for an integration solution. As an example, we are going to look at ZigiWave’s ZigiOps integration platform, as it matches all of the requirements listed above. What is ZigiOps and how to integrate Jira and ServiceNow in 5 minutes ZigiOps is a no-code and at the same time powerful integration platform that supports 30+ of the most popular software tools used by enterprises. Integrations with ZigiOps are simple to configure yet highly customizable. It has predefined integration templates, which you can use to connect ServiceNow to Jira in a few clicks. It goes beyond that and lets you customize which fields get transferred and updated from one system to another. Besides all the regular fields, log files, traces, issue links, or other attachments are easily synchronized. The tool can adapt to almost any use case scenario and complexity level. As ZigiOps is a vendor-certified product, you don’t need to make any modifications to your integration in case you upgrade to a newer version of ServiceNow or Jira. When your business scales, your integrations scale with you. Growing requirements and complexity of the integrations are no problem for ZigiOps. Last but not least, the ZigiOps support team is available to answer any questions and respond to your queries instantly. Integrating Jira and ServiceNow with ZigiOps - Step by Step Guide For more details, continue reading this article. The integration setup is straightforward and will take no longer than 5 minutes. You can check out this video, which sums up the entire process of configuring the integration. Step 1: Installing the ZigiOps Integration Platform ZigiOps can be installed on-premises or accessed in the cloud. It is a standalone product, which makes it more secure as it only connects with your systems to transfer data but does not have direct access to all the information in your ServiceNow or Jira systems. The installation process is straightforward and takes no more than 10-15 minutes. . For a full overview on how to install ZigiOps, check here Step 2: Configuring the Jira – ServiceNow Integration Once you have installed ZigiOps, you can login with your username and password: Now it is time to choose the systems you want to integrate. In our case we first choose the ServiceNow one and fill three fields: ServiceNow system URL Username Password After filling these, ZigiOps automatically checks the connection with ServiceNow and lets you know it’s successful. Then you do absolutely the same thing for the Jira instance. Step 3: Configuration setup Once ZigiOps successfully connects to your ServiceNow and Jira instances, it’s time to configure the integration. ‘Configuration’ sounds like a complex process, yet in the case of ZigiOps it is rather fast and easy to do and does not require any previous technical background. Yes, it is that easy! Click on the configurator from the left panel and choose what you want to synchronize between ServiceNow and Jira with our predefined templates—or start a new custom configuration. Here are some of the predefined templates: ServiceNow incident – Jira Task ServiceNow problem – Jira Task Jira bug – ServiceNow change request ServiceNow task – Jira feature ServiceNow task – Jira task Jira task - ServiceNow incident After choosing your preferred template or creating a new custom configuration, it’s time to specify some things. Don’t worry, though; this will take no more than a few clicks. Specify the source: in this case, ServiceNow Fill-in the target system: Jira State the frequency of collection: this tells ZigiOps how often to pull data from one source to update the other. You can set it up for 10 seconds, 1 minute, day, week, and so on. The only thing left to do is configure the trigger conditions, meaning, tell ZigiOps when to pull information from ServiceNow and transfer it to Jira and vice versa. Field mapping is also simplified in ZigiOps as the integration platform collects all the custom out-of-the-box system attributes of both ServiceNow and Jira. Pick the sources and target fields from the two systems, and you are done. Step 4: Save and Activate Integration The final step, as in all projects, is hitting the Save and Activate Integration buttons, which can be found at the top of your screen. Congrats, you successfully integrated ServiceNow and Jira in less than 5 minutes! (Not taking into account the installation of ZigiOps, but in total, this should be 10-15 minutes). supports bi-directional integrations, so in your case, ticket creation and updates will be automatically synced between Jira and ServiceNow. ZigiOps Some Final Thoughts A crucial part of success is not only developing new products and features fast but also keeping customers and employees happy. Team collaboration and workflow efficiency are key for this. Integrating the systems different teams are using on a daily basis is becoming an integral part of the smart enterprises’ daily lives. Organizations simply cannot afford to keep their departments disconnected anymore, as manual transfer of data is time-consuming, prone to human mistakes and delays. Choosing the right integration tool will help you resolve issues in a quick and efficient manner. An integration between Jira and ServiceNow will not only offload your employees from burdensome tasks but also speed up the flow of the entire project and boost customer satisfaction. Choose smart automation and give a try. . ZigiOps Schedule a demo now and start your free trial

Jira – ServiceNow Integration Guide

FlexJobs just completed it's and companies dominated this year’s list! Through an analysis of the remote job posting histories of approximately 57,000 companies in the FlexJobs database, we’ve pinpointed the companies that offered the most remote jobs from January through December 2020. 8th annual list of the Top 100 Companies to Watch for Remote Jobs Computer & IT Below are the 22 tech companies that are known for hiring remote workers, as well as their respective rank on FlexJobs’ list. Software Engineer, Web Developer, Project Manager, and IT Consultant are also among the most common job titles for remote jobs! 13 	Citrix 23 	Oracle 25 	Salesforce 36 	VIQ Solutions 38 	Twilio 41 	Dell Technologies 42 	CrowdStrike 45 	Veeva 46 	SAP 47 	Red Hat 49 	Shopify 50 	Atlassian 54 	NTT Group: NTT DATA 57 	GitHub 59 	Keywords Studios 60 	Elastic 64 	General Dynamics; General Dynamics Information Technology 69 	Motorola Solutions 70 	Tanium 73 	Pega - Pegasystems, Inc. 81 	ServiceNow 83 	Cisco 92 	Leidos To view the entire 2021 Top 100 Companies for Remote Jobs list, please visit . https://www.flexjobs.com/blog/post/100-top-companies-with-remote-jobs-2021/

22 Top Tech Companies Hiring Remote Workers in 2021

ServiceNow and Azure DevOps are quite popular in organizations today. These tools help manage service requests, automate workflows and organize development projects and tasks. All these things are important for digital transformation. However, very often ServiceNow and Azure DevOps are both used by a company, but in different departments. They need to interact, but if the two tools are not integrated you are missing out on important automation benefits that can give you a great competitive advantage. We have prepared this detailed integration guide for you, to see what benefits you can reap from and what would be the best approach in your particular use case. Let’s dive in. integrating ServiceNow and Azure DevOps About ServiceNow ServiceNow is a cloud-based platform for IT Service Management (ITSM) which helps enterprises automate IT operations. It helps businesses improve their efficiency by workflow automation and better operations control. The software enables organizations to replace routine work tasks with smart and automated workflows. This boosts both – employee and customer satisfaction. Employees can collaborate more efficiently and work from anywhere they want. Customers get fast and precise responses and resolutions. ServiceNow combines machine learning with workflows, which streamline change management and digital transformation, creating a modern, connected organization. The platform helps teams become more agile, and businesses become flexible and scalable. About Azure DevOps Azure DevOps is a Microsoft product and was formerly known as Visual Studio Team Service (VSTS). It helps developers improve the way they plan, build and deliver software. Azure DevOps provides a solid platform for tracking projects, tasks and solutions and helps turn ideas into apps. It is perfect for building your software product from beginning to end. Azure DevOps can help every developer to plan projects using agile tools, manage code using Git, test the application, and deploy code using a CI/CD system. Currently it consists of 5 different services that can be used together or separately: Azure Boards - agile tools to plan, track, and discuss work across teams. Azure Repos - unlimited free repositories to build, test, and deploy with CI/CD that works with any language, platform, and cloud. Azure Pipelines - better code with pull requests and advanced file management. Azure Test Plans - manual and exploratory testing tools. Azure Artifacts – a tool to create, host, and share packages within teams, and add artifacts to CI/CD pipelines. The above set of services integrate and fit perfectly together, but can also be used separately, depending on the needs of your team and organization. Why integrate them? ServiceNow is one of the most popular tools for ITSM used by enterprises. With it companies manage issues and alerts related to their software. Azure DevOps is utilized by the DevOps teams across businesses not just to plan and schedule projects, but also to handle problems that the service desk team sends them. Different teams, such as the service desk and development teams, often need to collaborate to solve issues. When issues are addressed quickly this keeps customers happy. The alignment of your teams is crucial for the success of your business, and to achieve and maintain it, you need a seamless data flow between the systems you are using. If your service desk team is using ServiceNow and your development team is using Azure DevOps, the easiest way to achieve that is by integrating the two tools. Deployed separately in the organization’s IT infrastructure, Azure DevOps and ServiceNow contribute to high-end management, result-driven actions, and high levels of consumer satisfaction. However, when Azure DevOps and ServiceNow are aligned, this significantly boosts the organizations’ overall performance – from sped-up product rollout to organized and optimized workflows. Furthermore, when the two tools are working together as a part of the organizations’ IT kit, the result is better decision making, transparency of processes, and control over crucial problems. Common use cases The is quite common in large organizations and there is a number of different use cases it might be used for. You can sync incidents, change requests, service requests, issues and more. Here is one of the most popular use cases when . ServiceNow Azure DevOps integration integrating ServiceNow and Azure DevOps The service desk team receives a new incident in their ServiceNow queue. They investigate the issue and find out that the problem is in result of a software bug and they need to forward it to the DevOps team. When the two tools are integrated, no one would need to open Azure DevOps and manually log the issue. The incident would automatically be picked up from ServiceNow and logged as a new issue in Azure DevOps. It is also great if the integration software you are using supports updates in both directions. The service desk team and the developer working on the issue communicate effortlessly, thanks to the integration. The communication doesn’t require any additional tools: it simply takes place in the comments. A good integration platform would instantly synchronize all log files, traces, or other attachments. This simplifies root cause analysis and change request management. Because of it, you can easily eliminate communication bottlenecks. Once the developer fixes the issue, thanks to the integration the incident in ServiceNow is automatically updated. The end customer then receives a notification that their problem is now resolved. Choosing the right integration tool There are plenty of tools available on the market that can integrate ServiceNow and Azure DevOps. They vary in functionalities, price, and use cases they cover. Choosing the best integration tool for your specific scenario can sometimes be challenging. Many companies consider developing a tool internally, as this seems cheaper and sure to meet their specific requirements. However, there are often unpleasant surprises. Many customers soon realize that it is actually more expensive to build an integration internally, and it requires a lot of time to set up, test and maintain. In the end, often times, the internal tool might not meet all of the requirements and is almost never scalable enough for the future use cases the company wants to cover. For more details you can check our article . 5 things to consider when deciding whether to choose internal integrations or an out-of-the-box product Here are some of things that our clients have shared are most important for them in an integration tool: Fitting complex and specific use cases – it should support complex integrations and mapping of specific fields Enabling democratization (no code/low code) – even non-technical employees should be able to work with it Secure – security is something no company would want to compromise with Easy to use – a short learning curve and speed of implementation save precious time Maintenance – fast and reliable support is crucial Regular updates – maintaining the latest versions of the integrated systems Fitting into the use case requirements is the most important thing to consider, as companies have unique scenarios and goals. Take these into consideration when looking for an integration solution. In this guide, we will be looking at ZigiWave’s ZigiOps integration platform, as it among the most flexible tools and matches all the requirements listed above. What is ZigiOps and how to integrate ServiceNow and Azure DevOps in 5 minutes ZigiOps is ZigiWave’s no-code integration platform. It is simple, yet powerful and supports complex use case scenarios, without the need for any API or coding knowledge. ZigiOps makes integrations easier and accessible for everyone by providing out-of-the-box templates that can be customized and scaled with the advanced filtering and field mapping options. With ZigiOps you can configure a in minutes and instantly synchronize all log files, traces, or other attachments. It lets you choose which fields get transferred and updated from one system to another. ServiceNow Azure DevOps integration ZigiOps is vendor-certified, and it automatically adapts to new versions. So if you upgrade to a newer version of ServiceNow or Azure DevOps, you won’t need to make any modifications to the integration. Increasing requirements and complexity of the integrations are no problem for ZigiOps. Last but not least, the ZigiOps support team is available and ready to answer any questions. So, let’s take a quick tour and see how to integrate ServiceNow and Azure DevOps via ZigiOps connector. Step-by-step guide - ServiceNow - Azure DevOps integration with ZigiOps For a quick tour, you can check out , which sums up the entire integration setup. For more details, continue reading this article. The integration setup is easy and will take no longer than 5 minutes. this video If you already have a specific ServiceNow – Azure DevOps use case and would like to see how ZigiOps can resolve it – . We can start your free trial or PoC immediately after the demo. schedule a 45-minute demo Step 1: Installing the ZigiOps Integration Platform ZigiOps comes with on-premises and iPaaS versions, but the setup and launch of integrations are the same. For the purposes of this example, we will use the on-prem version. The installation process is straightforward and takes no more than 10-15 minutes. . For a full overview on how to install ZigiOps, check here Once installed, it’s time to log-in to ZigiOps. Step 2: Establishing the connection with the ServiceNow and Azure DevOps systems When you log in, you will then see the dashboard, which showcases your active licenses, integrations, and operations data. To add the systems you want to integrate (in this case ServiceNow and Azure DevOps), go to the Connected Systems menu. Once you choose the systems, you need to connect to them. This is very easy. You will only need your instance URLs and admin details. You do not need to make any changes to your ServiceNow or Azure systems themselves. For example, for ServiceNow you need to fill in these three fields: ServiceNow system URL Username Password After filling them, ZigiOps automatically checks your connection with ServiceNow and lets you know it’s successful. Then you do the same for Azure DevOps. Step 3: Configuration setup Configuring the integration with ZigiOps is as easy as ABC. From the Configurator menu, click the button “Add New iIntegration”, and from the available templates just choose the one for “ServiceNow incidents to Azure DevOps issues”. Once you load it, you can define which system will be first and which - second (the destination). For this example, let’s take an incident from ServiceNow and create a new ticket in Azure DevOps based on the information from ServiceNow. In this case, our first system is ServiceNow, and our destination – is Azure DevOps. ZigiOps comes with a library of ready-to-use integration templates. They are all customizable, yet you can always start an integration from scratch. Next, we’ll go through the list of available operations and select the one we want the system to execute. We would like to create a ticket in Azure, triggered by an incident from ServiceNow’s system. If there are any changes in ServiceNow, we would also want them to be present in Azure DevOps’s system and vice versa. All the above is achievable via a simple action, which does not require much effort and does not take much time. From the Correlation menu, we can define the logic that will show ZigiOps how to synchronize and keep both systems updated after the initial transfer of information. We must define the trigger type. It can be either trigger or pulling. For the latter, ZigiOps offers a customizable template. There is also a field mapping feature that defines how the collected data is reported to the destination system. Step 4: Save and test Once you are ready with the triggers, click the “Save” button, to save your integration. After that, you are ready to test how your new integration works. Go to ServiceNow and create an incident.ZigiOps will pick it up and transfer all the relevant data and fields you have defined in your field mapping. Once the developers mark the issue as resolved, ZigiOps will automatically close the incident in ServiceNow. Final thoughts Nowadays, enterprises struggle with obstacles such as automation of repetitive tasks, fast resolution of critical issues, synchronization of remotely working employees, and keeping pace with the competition. To tackle these, organizations often utilize more than one software. Azure DevOps and ServiceNow are perhaps the most popular tools which enterprises use to cope with incident management and DevOps pipelines. The two systems have built a solid reputation as the “first choice” for companies of various sizes and industries. When ServiceNow and Azure DevOps are preferred by your teams and each team wants to continue using the software they are used to, an integration between the two tools can solve many issues. A smart integration platform will help you improve cross-team collaboration, resolve customer inquiries faster than ever and eliminate silos. The right integration tool will enable you to scale your overall performance and become more flexible and adaptable. This will allow you to keep pace with the competition and the ever-growing client demands. Choose smart integration - try . ZigiOps Schedule a demo now and start your free PoC.

How to Integrate ServiceNow and Azure DevOps

Jira and ServiceNow are two widely used platforms for project management and IT service management, respectively. In this blog post, I will explore how to implement a using , a versatile synchronization solution that can help orchestrate your organization's workflows and enhance cross-company collaboration. Jira ServiceNow integration Exalate Before we dive into the integration process, let's briefly discuss what Jira and ServiceNow are and why they are essential for businesses. Understanding Jira And ServiceNow Jira, developed by Atlassian, is a project management and issue-tracking tool used by software development teams worldwide. It allows teams to plan, track, and manage their work in a highly customizable and agile manner. It offers various features like issue tracking, agile boards, custom workflows, and robust reporting capabilities. ServiceNow is a leading cloud-based IT service management (ITSM) platform that helps organizations manage their IT operations, service requests, and incidents efficiently. It offers a wide range of capabilities, including incident management, problem management, change management, and asset management. ServiceNow helps organizations automate IT service delivery and improve overall operational efficiency. Why Integrate Jira And ServiceNow? Jira excels in managing software development projects, while ServiceNow is perfect for IT service management. However, the lack of integration between these two tools can lead to siloed information, duplicated efforts, and a breakdown in communication. Here are some common scenarios where ServiceNow to Jira integration can bring significant benefits: Efficient Incident Management When an incident is reported in ServiceNow, it often requires the attention of the development team using Jira. Integrating the two systems allows for an automated incident escalation and resolution process. Change Management Integrating Jira with ServiceNow can help automate the change management process. When changes are approved in ServiceNow, they can automatically trigger actionable tasks or issues in Jira. Real-time Collaboration Jira and ServiceNow integration enables real-time collaboration between development and IT operations teams, leading to faster issue resolution and improved service delivery. Enhanced Reporting A unified view of data from both systems can lead to better reporting and analytics, providing insights into areas that need improvement. Now that we understand the importance of Jira and ServiceNow integration, let’s look at how organizations approach this integration. Exploring Approaches to Connect Jira and ServiceNow For the scenarios we discussed above, you can always so it aligns with your requirements, but that might not always be the best solution. build an integration in-house Another option is to use built-in ServiceNow and Jira integration capabilities like IntegrationHub’s Jira spoke. is a tool provided by ServiceNow that enables you to automate and orchestrate workflows between various applications and systems. The Jira spoke in IntegrationHub allows you to connect and interact with Jira. IntegrationHub While IntegrationHub and its Jira spoke offer many advantages, it's essential to be aware of : potential disadvantages and limitations It has a higher complexity and learning curve, especially for users not familiar with Jira and ServiceNow. Learning to configure and set up the integration properly may require training and expertise. It can be costly, especially for smaller organizations. It provides essential integration capabilities, but you may encounter limitations or require substantial development effort when synchronizing complex workflows or custom fields. It might trap you in a vendor lock-in situation, tying you to a specific technology stack. This can be a disadvantage if you ever want to migrate to a different tool or platform in the future, as it may require significant effort and cost. Despite these potential disadvantages, IntegrationHub's Jira spoke remains a popular tool for ServiceNow Jira bi-directional integration. What if we present a better, more economical, and robust approach to implementing a Jira to ServiceNow integration? An approach that takes into consideration your organizational needs and limitations and plans your integration strategy accordingly to maximize the benefits while mitigating potential drawbacks. Introducing Exalate: A Versatile Jira ServiceNow Integration Solution is a flexible integration solution designed to connect ITSM systems and enable collaborations between teams within and across company borders. It supports the same platform or cross-platform integrations between Jira, ServiceNow, Salesforce, Zendesk, GitHub, Azure DevOps, and more. Exalate The tool offers unique advantages: It supports a decentralized integration approach. You can configure your integration and sync requirements at your end independently without worrying about how it’ll affect the destination. It’s based on a distributed architecture. So, systems are inherently loosely coupled. This avoids a single point of failure and increases the scalability and maintainability of your integration. It provides a single-tenant architecture. The required isolation of process, file, and application systems ensures enhanced security. It has an advanced Groovy-based scripting engine that allows you to implement even the most complex integration use cases. It brings the power of low-code scripts to implement the trickiest intra-company or cross-company scenarios. It gives you granular control over your sync triggers. Exalate is an excellent choice if you want to leverage the full potential of your Jira integration with ServiceNow while maintaining it within your budget. How to Implement a ServiceNow Jira Integration in 6 Steps Since Exalate supports decentralized integration, you need to install it as a dedicated app both on Jira and ServiceNow. You can start from either side, so I will start with my Jira instance. Step 1: Install Exalate on Jira Exalate for Jira is available to install on , , and on . Jira cloud on-premise docker We’ll discuss how to install it on Jira cloud in this section. To install Exalate for Jira, visit the or navigate to the Jira admin app manager. We’ll discuss the latter approach. Atlassian marketplace In the top navigation menu, click “Apps” > “Find new apps”. Type Exalate in the search field and click “Exalate Jira Issue Sync & more”. Click the “Try it Free” button and then “Start free trial”. You’re all set! Wait for a few minutes while the app installs in the background. Once done, head over to install Exalate on ServiceNow. Step 2: Install Exalate on ServiceNow You need to install Exalate on ServiceNow by visiting the page. Choose “ServiceNow” from the list. integrations Fill in this form with some basic information and click “Submit”. In a while, you’ll receive your Exalate for ServiceNow node URL in your inbox based on the email address you provided while filling out the form. Check the detailed procedure . here You can also choose to install Exalate for ServiceNow as a . You can find the procedure for the same here. Find out how to install it on Docker here. bridge app via an update set *: You can also get the on the Atlassian Marketplace. Note ServiceNow connector for Jira Step 3: Connect Jira and ServiceNow After installing it on both instances, you need to connect Jira and ServiceNow so they can start exchanging information. To set up a connection, one side initiates it, and the other side accepts the invitation. You can start the connection from either end, it doesn’t matter because the Exalate UI remains the same. So let’s start from the ServiceNow side. Go to the “Connections” tab in the Exalate admin console and click “Initiate connection”. You’ll be able to see all your existing connections in this tab. Enter the URL of the destination instance, Jira in our case. After a quick check, you’ll be prompted to choose the mode of connection (aka configuration mode). Exalate offers two types of for ServiceNow Jira integration: the Basic mode and the Script mode. configuration modes The Basic Mode The Basic mode consists of predefined sync rules allowing you to sync incidents and issues. You can only sync a few fields with this mode, like issue types, summaries, descriptions, comments, and attachments. You cannot change the sync rules but can set up automatic configuration triggers. This mode works well for simple use cases like syncing an incident when its urgency is high. If you select the Basic mode in the product screen, you need to verify admin access to the destination instance, Jira. Then, select the project in which you want the synced incidents to reside. After that, you can either enter the ServiceNow incident number or the Jira issue key and see the status of your sync immediately. The Script mode Exalate’s unparalleled flexibility comes in the form of Script mode. This mode has low-code present at both the Jira and ServiceNow instances. Groovy scripts You can sync practically every ServiceNow and Jira entity with this mode. Select the “Script” mode on the product screen, and enter the connection details. Copy the generated invitation code. To do so, click the “Copy invitation code” button and head over to your Jira instance. Now, this time, click the ‘Accept invitation’ button. Paste the code you’ve just copied and click “Next”. Then, select the Jira project just like you did in the Basic mode. A successful connection will look like this. The next step is to “Configure Sync”. Step 4: Define Synchronization Rules Sync rules define what information flows between Jira and ServiceNow and its mapping. The “Configure Sync” button takes you to a screen with four tabs: Rules, Triggers, Statistics, and Info. We’ll discuss the “Rules” tab in this section and “Triggers” in the next section. The “Rules” tab consists of “Incoming sync” and “Outgoing sync”. Outgoing sync in Jira decides what information must go from Jira to ServiceNow’s incoming sync and the kind of mapping that must exist. Outgoing sync in ServiceNow decides what information must go from ServiceNow to Jira’s incoming sync and the kind of mapping that must exist. Configuring sync rules is as simple as commenting or deleting a few lines or uncommenting a script template to sync new information. You can also choose to toggle between the light and the dark mode, expand/ collapse the sync scripts, copy the scripts, code in a full screen, and much more. There are ample to guide you through your scripting journey with Exalate. The script console is integrated with the Monaco editor for a better coding experience. script helpers After setting up the sync “Rules” it’s time to start exchanging the information automatically. Before doing that, you can quickly do a manual sync to check if the connection is working properly or not. Step 5: Set up Automatic Sync Triggers Triggers enable you to automatically exchange information between Jira and ServiceNow based on specific conditions. You can set the conditions based on the platform's native query language, for instance, JQL for Jira and ServiceNow advanced search syntax for ServiceNow. Click the “Triggers” tab in the configuration screen and hit “Add Trigger”. The “Add Trigger” screen allows you to set triggers for issues and other ServiceNow entities. Write the trigger query independently at both ends, depending on your requirements, and activate the trigger. You can always edit the trigger later if required. The “Triggers” screen will now display all the triggers that exist. Don’t forget to “Publish” the changes you have made to the connection in steps 4 and 5. Step 6: Sync, Customize, Fine-Tune, and Repeat It doesn’t end here. Your sync will work fine after following steps 1 to 5. But, as requirements change, you must customize your connection and fine-tune your triggers. Test and validate the connection along the way so issues don’t creep into production. Repeat if required. Since advanced integrations are our bread and butter, I thought of sharing a few Jira ServiceNow integration use cases with you. Advanced Jira ServiceNow Use Cases With Exalate Here are a few interesting use cases we implemented: Sync from a ServiceNow incident to a Jira issue. SLA information Sync in ServiceNow. Jira issue fields as work notes Sync . ServiceNow Customer Case to a Jira Epic Sync between Jira and ServiceNow. time-related information If you have ServiceNow Jira integration use cases you’d like to discuss with us, go ahead and with one of our integration engineers. We’re happy to help! book a free session Conclusion Effective ServiceNow integration with Jira is not just a technological solution; it's a strategic move that can transform how your teams work together and deliver value to your customers. Embrace the power of Exalate to achieve a tailor-made ServiceNow Jira bidirectional integration and cater it to your business needs. This article was written by Teja Bhutada, a senior IT copywriter at . Exalate

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Since 2004

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