Sensibill

sensibill

We have seen that the skin generally has a high degree of sensibility

As we see apps and programs like Lensa and ChatGPT making big waves in the online world, it is clear that AI is here to stay and that it brings incredible innovation with it. Of course, these tools are not without controversy. Many people see AI technology as a threat that will eliminate jobs and destroy the uniquely human creative and emotional perspective. However, for expert product managers like Sophia Xing, the key is in how this technology is implemented to work with humans. When brought to appropriate industries, AI holds immense potential for improving efficiency and maximizing profit margins. Furthermore, when humans and AI can actually work together, the possibilities are endless. A Background Originally from Australia, Xing first encountered the powers of artificial intelligence and machine learning while conducting academic research during her time at Princeton University. She ran topic modeling and sentiment analysis on newspaper articles that covered public equities, and then used the results as a foundation to construct a dynamic and risk-managed investment portfolio. This experience gave her an understanding of the scalability of insights that can be garnered from using machine learning techniques on unstructured data, which is so prevalent nowadays. In 2015, Sophia completed her BA in economics, statistics and machine learning, and applications of computing. She then took a position with Goldman Sachs, as a portfolio manager in quantitative investment strategies, which was a very informative period of her career. In this position, she consistently witnessed individual data vendors supplying sources of verticalized data to quantitative analysts, who would then comb through to determine the robustness of the data source to deduce useful insights. Although there was great potential in the unstructured data, she was also blown away by the sheer quantity of noise that most industry practitioners had to work with before arriving at even the possibility of true insights. Finding Direction After five years with Goldman Sachs, Xing decided it was time to take the next step. She was admitted into the highly-reputable MIT Sloan School of Management, where she excelled and graduated amongst the top 5% of her class. The program provided some incredible opportunities, and Xing’s quantitative background enabled her to leave a lasting impact on many projects. In 2020, she was brought on to MIT’s Covid Analytics Task Force, where she worked to construct a risk calculator in order to optimize hospital ventilator allocation in Massachusetts and neighboring states. Xing also developed TalkAI, a unique product that provided an AI-powered audience in the AR space that reacts to the speaker’s tone and content, in order to help users overcome their fear of public speaking. This project won the Best Tool category of the MIT Reality Hack in 2020 – one of the world’s largest and most reputable mixed reality hackathons. Throughout her coursework at MIT, she mastered advanced natural language processing (NLP) and computer vision, laying the foundation for future aspirations. Outside of the AI space, Sophia’s financial and business background also enabled her to contribute immensely. She served as the Partnership Director of MIT’s Clean Energy Prize of 2020, as well as the Sponsorship Director of MIT’s FinTech Conference of 2020. AI Meets Customer Support With Great Success Sophia had the opportunity to work with some of the biggest and most innovative tech companies in the industry: Google, Bodeswell, and Curated. Her passion for conversational AI helped her to land the role of Lead Product Manager at , an AI SaaS platform for customer service teams. Forethought She has led the product management, from ideation to launch, of the company’s software that allows customer service managers, who may not have technical knowledge about machine learning, to be able to easily construct an AI-powered customer support agent for their company. Xing’s expertise in NLP and software product development have been key to the platform’s success. These AI agents are different from standard chatbots because traditional chatbots are decision tree-based and require extensive behavioral programming, whereas the AI agents that Forethought has developed can learn from a handful of input phrases and can then dynamically learn to improve their capabilities. These AI-powered customer support agents are able to resolve customer needs with lower cost, faster turnaround, and they lead to overall higher customer satisfaction. For Xing, the idea is not to eliminate human customer support agents. Instead, by working hand in hand, AI technology can help to reduce the noise for human agents by resolving the tasks that can be automated and, in turn, allow them to give their time to the cases that require human sensibility. She explains: “In a customer support context, AI is usually good at tasks such as finding the most relevant and recent information, processing tasks are routine and require layers of validation, conducting automation with integrated systems, and gathering feedback at scale to optimize business decisions. On the flipside, humans are usually better at exercising discretion when offering similar solutions, serving as a sounding board to make sure customers feel that their feedback is heard by a representative from the company, as well as processing one-off cases that may not be detailed in company customer policies.” From her experience, there are certain steps that a company can take to provide its unique AI-powered customer support agent with the greatest potential for success. For example, investing time and resources to create strong supporting knowledge articles helps to provide a solid foundation of knowledge for the technology, and can be easily linked without the need for human engagement. Narrowing down inquiries based on the highest ROI can help to focus resources on engagements that will pay off the most. Evaluating key terms, like “password reset” or “address change”, can help to take the easiest tasks off the plates of human agents as quickly as possible. Lastly, by considering the customer persona, companies can help to direct their AI towards the lower-stakes customers first and leave human agents to engage with VIP or repeat customers that would require more personalized attention. At a time when there are such strong emotions on both extremes about technology, it is refreshing to hear from someone finding the middle ground. Sophia Xing is perfectly positioned to utilize the benefits of AI technology to improve the human experience in the customer service industry. In reflecting on her work, she shares that “Customer satisfaction improvements at scale require thoughtful automation.” Of course, the truth is that AI software can only be as thoughtful as the people who design them. Thankfully, with Sophia Xing leading the way, we can look forward to a future with tech tools that make our lives a little bit easier.

Sophia Xing: The Product Manager Crafting AI-Driven Products That Balance Efficiency and Sensibility

The Useless Skills You're Still Learning 

Studying is Overrated 

On October 14, 2018, I published my first story on HackerNoon. Six years and 126 stories later I look back at my words through the lenses of numbers, first. Words written: 122,410 “Sense and Sensibility” by Jane Austen has 119,394 words written. I can export all of my stories as PDFs in one document. I’m thinking about “Nonsense & Hypersensibility,” as the most appropriate title. TOTAL READING TIME GENERATED: 569,700 minutes I’m like 200,000 minutes short of the time required to walk the full length of the Great Wall of China. AWARDS (The Magnificent Seven plus One, better than Hateful Eight, LOL) 2020 The Winner of the HackerNoon Award “Noonies2020” for the Most Controversial Writer of the Year. 2021 The Winner of the HackerNoon Award “Noonies2021” for the Critical Thinker of the Year. 2022 The Winner of the HackerNoon Award “Noonies2022” for the Contributor of the Year- FREELANCING. The Winner of the HackerNoon Award “Noonies2022” for the Contributor of the Year- ELON MUSK. The Winner of the HackerNoon Award “Noonies2022” for the Critical Thinker of the Year. The Winner of the HackerNoon Award “Noonies2022” for the Contributor of the Year- GAMING-INDUSTRY. The Winner of the HackerNoon Award “Noonies2022” for the Contributor of the Year- MICROSOFT. The Winner of the HackerNoon Award “Noonies2022” for the Contributor of the Year- INTERNET-CENSORSHIP. The Writing Contest Awards The Cybersecurity Writing Contest, July 2022: the 3rd place The Linux Writing Contest, September 2022: the 2nd place The Defi Writing Contest, November 2022: the 2nd place The Decentralize-AI Writing Contest, October 2024: the 1st place Six Stories for Six Birthday Candles 2018 - Two Years an Upwork Slave: How to Own Freelancers and Sue Those You Can’t Own 2019 - Why I Choose HackerNoon Over Medium 2020 - Is Upwork Posting Fake Jobs To Keep Freelancers Bidding? [A Deep Dive] 2021 - A Requiem for John David McAfee 2022 - Alexa dot com is DEAD: F*CK the Alternatives! 2023 - Why I Turned Down an 'HR for Happiness' Role in a Top Software Company 2024 - Breaking The UStatus Quo: Between Elon Musk's Terminus and Lex Fridman's Empire Romanus My Top Six Memorable HackerNoon Moments #6 When my 100th story got published on HackerNoon: #5 When I got my first HackerNoon merch, a T-shirt: #4 When I framed and hung pictures of my first HackerNoon Top Stories: #3 When I stumbled upon my story in some other language than English (I sure hope I’m not mistaken, lol): #2 When I got my first Noonie Writing Award: #1 When I shared the most supportive tweet: That’s all HackerNoon folks, until my next writer’s Bday or notable writing milestone. I don’t have places to be, but I have new stories to write. On October 14, 2018, I published my first story on HackerNoon. Six years and 126 stories later I look back at my words through the lenses of numbers, first. Words written: 122,410 “Sense and Sensibility” by Jane Austen has 119,394 words written. I can export all of my stories as PDFs in one document. I’m thinking about “Nonsense & Hypersensibility,” as the most appropriate title. TOTAL READING TIME GENERATED: 569,700 minutes I’m like 200,000 minutes short of the time required to walk the full length of the Great Wall of China. AWARDS (The Magnificent Seven plus One, better than Hateful Eight, LOL) 2020 2020 The Winner of the HackerNoon Award “Noonies2020” for the Most Controversial Writer of the Year. 2021 2021 The Winner of the HackerNoon Award “Noonies2021” for the Critical Thinker of the Year. 2022 2022 The Winner of the HackerNoon Award “Noonies2022” for the Contributor of the Year- FREELANCING. The Winner of the HackerNoon Award “Noonies2022” for the Contributor of the Year- ELON MUSK. The Winner of the HackerNoon Award “Noonies2022” for the Critical Thinker of the Year. The Winner of the HackerNoon Award “Noonies2022” for the Contributor of the Year- GAMING-INDUSTRY. The Winner of the HackerNoon Award “Noonies2022” for the Contributor of the Year- MICROSOFT. The Winner of the HackerNoon Award “Noonies2022” for the Contributor of the Year- INTERNET-CENSORSHIP. The Writing Contest Awards The Cybersecurity Writing Contest, July 2022: the 3rd place The Linux Writing Contest, September 2022: the 2nd place The Defi Writing Contest, November 2022: the 2nd place The Decentralize-AI Writing Contest, October 2024: the 1st place Six Stories for Six Birthday Candles 2018 - Two Years an Upwork Slave: How to Own Freelancers and Sue Those You Can’t Own Two Years an Upwork Slave: How to Own Freelancers and Sue Those You Can’t Own 2019 - Why I Choose HackerNoon Over Medium Why I Choose HackerNoon Over Medium 2020 - Is Upwork Posting Fake Jobs To Keep Freelancers Bidding? [A Deep Dive] Is Upwork Posting Fake Jobs To Keep Freelancers Bidding? 2021 - A Requiem for John David McAfee A Requiem for John David McAfee 2022 - Alexa dot com is DEAD: F*CK the Alternatives! Alexa dot com is DEAD: F*CK the Alternatives! 2023 - Why I Turned Down an 'HR for Happiness' Role in a Top Software Company Why I Turned Down an 'HR for Happiness' Role in a Top Software Company 2024 - Breaking The UStatus Quo: Between Elon Musk's Terminus and Lex Fridman's Empire Romanus Breaking The UStatus Quo: Between Elon Musk's Terminus and Lex Fridman's Empire Romanus My Top Six Memorable HackerNoon Moments #6 When my 100th story got published on HackerNoon: #6 #5 When I got my first HackerNoon merch, a T-shirt: #5 #4 When I framed and hung pictures of my first HackerNoon Top Stories: #4 #3 When I stumbled upon my story in some other language than English (I sure hope I’m not mistaken, lol): #3 #2 When I got my first Noonie Writing Award: #2 #1 When I shared the most supportive tweet: #1 That’s all HackerNoon folks, until my next writer’s Bday or notable writing milestone. I don’t have places to be, but I have new stories to write.

My Six Years of Writing on HackerNoon in Numbers and Pictures

በ HackerNoon ላይ የኔ የስድስት አመታት ፅሁፍ በቁጥር እና በፎቶ

Mých šest let psaní na HackerNoon v číslech a obrázcích

Mis seis años de escritura en HackerNoon en números e imágenes

Os meus seis anos de escritura en HackerNoon en números e imaxes

हैकरनून पर मेरे छह साल के लेखन का विवरण संख्याओं और चित्रों में

HackerNoon-ում գրելու իմ վեց տարիները թվերով և նկարներով

HackerNoon で私が執筆した 6 年間を数字と写真で振り返る

Lixdii sano ee aan wax ku qori jiray HackerNoon ee Tirooyinka iyo Sawirrada

எண்கள் மற்றும் படங்களில் ஹேக்கர்நூனில் எனது ஆறு வருட எழுத்து

Шаш соли навиштани ман дар HackerNoon дар рақамҳо ва расмҳо

Alty ýyllyk “HackerNoon” -da sanlar we suratlar

HackerNoon'da Altı Yıldır Yazdıklarım Rakamlarla ve Resimlerle

Author:
(1) Salvatore Iaconesi, ISIA Design Florence and *Corresponding author (salvatore.iaconesi@artisopensource.net). Table of Links Abstract and 1. A Hymn 2. Asymmetry 3. Bubbles, Guinea Pigs 4. Interface and Data Biopolitics 5. Conclusions: Implications for Design and References 4. Interface and Data Biopolitics The scenario described in the previous sections has important impacts on the “knowability”, “readability”, accessibility and usability of the world, both in how people use it and interact with it, and in how they are able to design it. The implications, together with the systematicity and opaqueness of the scenario, calls for the emergence of new areas of scientific, technological and humanistic investigation which can be defined as Interface and Data Biopolitics. There are multiple definitions for the term “biopolitics”: Kjellén's organicist view and his description of the “civil war between social groups” (Lemke, 2011); the political application of bioethics (Hughes, 2004); the interplay between biology and political science (Blank, 2001); Hardt and Negri’s (2005) anti-capitalist insurrection through daily life and the body; Foucault’s (1997) “biopower”, through governments and organizations applying political power to all aspects of human life; and many more. We refer here mainly to Foucault’s definition, which described biopolitics as “a new technology of power...[that] exists at a different level, on a different scale, and [that] has a different bearing area, and makes use of very different instruments”. (Foucault, 1997, p. 242) In his analysis Foucault mainly referred to national states and institutions. Therefore his observations need adaptations to be considered in today’s globalized, financial, digital economies and political apparatuses of power. For example the rise of large corporations, which match the power, influence, and reach of national states, the different role of money, its virtualization, and the “finacialization of life” (Lapavitsas, 2013) are things that need to be integrated in such frameworks. Fundamentally, Biopolitics can be defined as the study of systems as they leverage as many manifestations as possible of our daily lives, activities, relations and bodies to exercise power and control over their users and participants, in explicit and implicit ways. As demonstrated in the previous sections, today’s scenarios of Hyperconnectivity bring about multiple forms of biopolitically relevant contexts. Online and application interfaces, biometrics, wearable computing, IoT, social media and, in general, all human activities with a direct or indirect digital information counterpart generate data which is harvested by large operators in order to be processed to influence our actions, behaviors, beliefs and perceptions, and, thus, to exercise power. The shift to the digital sphere also provokes a shift from “biopower” to “neuropower” (Väliaho, 2014), as the medium for control shifts from body to mind. For example, the elements forming an interface exercise a certain degree of power on their users. If only options A and B are available on an interface, the user will not be able to adopt option C. In many cases the user will not even be able to perceive that option C is possible. Hence, the interface, its designer, and the ideology and strategy that comes with both, have a degree of authoritarian agency over the user. While registering to online services, many times users are asked to select their gender, to characterize their online profile. If, for example, only the “male” and “female” options are available, other options will be excluded and, thus, this could prove to be a problematic, upsetting and troubling scenario for those who feel neither “male” nor “female”. The business requirements of the operator, who would need to tag the users with predefined categories that are convenient to be commercialized to marketing and advertising partners, would have the prevalence. In another scenario, a wearable biometric device could record data for health purposes. For example, a recording of a level of 1.5 to 1.8 from the device for a certain bodily value could indicate a “healthy” condition. If users had a readout of 1.6 they would be considered “healthy”, maybe corroborating the fact with a reassuring green light visible on the device, or on the associated application. If, for any plausible reason, the “health” threshold would be changed to a 1.7-2.0 range, the same users would be described as “not healthy”. The light would turn to red, maybe accompanied by a message: “visit your doctor!” The body of the users would be the same. They wouldn’t feel an additional headache or hurt in some other part of their body. By simple variation of a parameter their status would change, accompanied by a series of authoritative notifications. This is a very powerful condition. Even taking simpler, less radical and more common examples still shows how a direct possibility to exercise power through asymmetric capacity of capturing, processing and visualizing data, and through designing interfaces in certain ways is available to the operators which own these platforms, systems, devices and services. With the Internet of Things, this scenario manifests ubiquitously, affecting appliances, our homes through domotics, our schools, offices, stores and, potentially, the public, private and intimate spaces and contexts of our lives. As Pasquinelli (2008) puts it: “it is impossible to destroy the machine, as we ourselves have become the machine.” On top of that, the power asymmetry manifests itself also in another way. While it is users that generate data and information by using interfaces, services and products, at the same time this data is not available to them, nor they have the possibility to perceive the full spectrum of its implications (Blanke et al, 2015). As of today, most online services offer opportunities for users to download their own data (for example through “Google Takeout”). But these options are misleading, because they let users download their “content”, but not the data, information and knowledge that was generated through it by processing it. For example, there is no way for users to know in which marketing categories they have been classified, or what actions they performed led to being classified in such ways. For example, let’s pretend that Facebook identified the category of “potential terrorists” as their machine learning processes discovered a pattern in the frequency with which radical extremists use the letter ‘f’ in their messages. If certain users, by complete chance, created messages using the same ‘f’ frequency, they would be classified as “potential terrorists”. They would know nothing about it, and this could have implications on their freedoms and rights. Of course this is a paradoxical example, just to make clear the dynamics of this phenomenon. Moreover, all this data capturing and processing is designed, as stated in the previous section, to confront with relevance and attention, thus resulting in information, knowledge and relations bubbles. While these processes are useful in the scenario of information overload, they also progressively lock out difference from users’ perception: the more we are exposed to content which we “potentially like” and to “people we potentially agree with”, the more “otherness” disappears from our reach. This brings on a series of negative effects, such as the diminished sensibility to and acceptance of diversity (Bozdag, van den Hoven, 2015), rising levels of cognitive biases (Bozdag, 2013), diminished tolerance, social separation (Ford, 2012), and more. This paper is available on arxiv under CC BY 4.0 DEED license. Author: (1) Salvatore Iaconesi, ISIA Design Florence and *Corresponding author (salvatore.iaconesi@artisopensource.net). Author: Author: (1) Salvatore Iaconesi, ISIA Design Florence and *Corresponding author (salvatore.iaconesi@artisopensource.net). Table of Links Abstract and 1. A Hymn Abstract and 1. A Hymn 2. Asymmetry 2. Asymmetry 3. Bubbles, Guinea Pigs 3. Bubbles, Guinea Pigs 4. Interface and Data Biopolitics 4. Interface and Data Biopolitics 5. Conclusions: Implications for Design and References 5. Conclusions: Implications for Design and References 4. Interface and Data Biopolitics The scenario described in the previous sections has important impacts on the “knowability”, “readability”, accessibility and usability of the world, both in how people use it and interact with it, and in how they are able to design it. The implications, together with the systematicity and opaqueness of the scenario, calls for the emergence of new areas of scientific, technological and humanistic investigation which can be defined as Interface and Data Biopolitics. There are multiple definitions for the term “biopolitics”: Kjellén's organicist view and his description of the “civil war between social groups” (Lemke, 2011); the political application of bioethics (Hughes, 2004); the interplay between biology and political science (Blank, 2001); Hardt and Negri’s (2005) anti-capitalist insurrection through daily life and the body; Foucault’s (1997) “biopower”, through governments and organizations applying political power to all aspects of human life; and many more. We refer here mainly to Foucault’s definition, which described biopolitics as “a new technology of power...[that] exists at a different level, on a different scale, and [that] has a different bearing area, and makes use of very different instruments”. (Foucault, 1997, p. 242) In his analysis Foucault mainly referred to national states and institutions. Therefore his observations need adaptations to be considered in today’s globalized, financial, digital economies and political apparatuses of power. For example the rise of large corporations, which match the power, influence, and reach of national states, the different role of money, its virtualization, and the “finacialization of life” (Lapavitsas, 2013) are things that need to be integrated in such frameworks. Fundamentally, Biopolitics can be defined as the study of systems as they leverage as many manifestations as possible of our daily lives, activities, relations and bodies to exercise power and control over their users and participants, in explicit and implicit ways. As demonstrated in the previous sections, today’s scenarios of Hyperconnectivity bring about multiple forms of biopolitically relevant contexts. Online and application interfaces, biometrics, wearable computing, IoT, social media and, in general, all human activities with a direct or indirect digital information counterpart generate data which is harvested by large operators in order to be processed to influence our actions, behaviors, beliefs and perceptions, and, thus, to exercise power. The shift to the digital sphere also provokes a shift from “biopower” to “neuropower” (Väliaho, 2014), as the medium for control shifts from body to mind. For example, the elements forming an interface exercise a certain degree of power on their users. If only options A and B are available on an interface, the user will not be able to adopt option C. In many cases the user will not even be able to perceive that option C is possible. Hence, the interface, its designer, and the ideology and strategy that comes with both, have a degree of authoritarian agency over the user. While registering to online services, many times users are asked to select their gender, to characterize their online profile. If, for example, only the “male” and “female” options are available, other options will be excluded and, thus, this could prove to be a problematic, upsetting and troubling scenario for those who feel neither “male” nor “female”. The business requirements of the operator, who would need to tag the users with predefined categories that are convenient to be commercialized to marketing and advertising partners, would have the prevalence. In another scenario, a wearable biometric device could record data for health purposes. For example, a recording of a level of 1.5 to 1.8 from the device for a certain bodily value could indicate a “healthy” condition. If users had a readout of 1.6 they would be considered “healthy”, maybe corroborating the fact with a reassuring green light visible on the device, or on the associated application. If, for any plausible reason, the “health” threshold would be changed to a 1.7-2.0 range, the same users would be described as “not healthy”. The light would turn to red, maybe accompanied by a message: “visit your doctor!” The body of the users would be the same. They wouldn’t feel an additional headache or hurt in some other part of their body. By simple variation of a parameter their status would change, accompanied by a series of authoritative notifications. This is a very powerful condition. Even taking simpler, less radical and more common examples still shows how a direct possibility to exercise power through asymmetric capacity of capturing, processing and visualizing data, and through designing interfaces in certain ways is available to the operators which own these platforms, systems, devices and services. With the Internet of Things, this scenario manifests ubiquitously, affecting appliances, our homes through domotics, our schools, offices, stores and, potentially, the public, private and intimate spaces and contexts of our lives. As Pasquinelli (2008) puts it: “it is impossible to destroy the machine, as we ourselves have become the machine.” On top of that, the power asymmetry manifests itself also in another way. While it is users that generate data and information by using interfaces, services and products, at the same time this data is not available to them, nor they have the possibility to perceive the full spectrum of its implications (Blanke et al, 2015). As of today, most online services offer opportunities for users to download their own data (for example through “Google Takeout”). But these options are misleading, because they let users download their “content”, but not the data, information and knowledge that was generated through it by processing it. For example, there is no way for users to know in which marketing categories they have been classified, or what actions they performed led to being classified in such ways. For example, let’s pretend that Facebook identified the category of “potential terrorists” as their machine learning processes discovered a pattern in the frequency with which radical extremists use the letter ‘f’ in their messages. If certain users, by complete chance, created messages using the same ‘f’ frequency, they would be classified as “potential terrorists”. They would know nothing about it, and this could have implications on their freedoms and rights. Of course this is a paradoxical example, just to make clear the dynamics of this phenomenon. Moreover, all this data capturing and processing is designed, as stated in the previous section, to confront with relevance and attention, thus resulting in information, knowledge and relations bubbles. While these processes are useful in the scenario of information overload, they also progressively lock out difference from users’ perception: the more we are exposed to content which we “potentially like” and to “people we potentially agree with”, the more “otherness” disappears from our reach. This brings on a series of negative effects, such as the diminished sensibility to and acceptance of diversity (Bozdag, van den Hoven, 2015), rising levels of cognitive biases (Bozdag, 2013), diminished tolerance, social separation (Ford, 2012), and more. This paper is available on arxiv under CC BY 4.0 DEED license. This paper is available on arxiv under CC BY 4.0 DEED license. available on arxiv

Interface and Data Biopolitics in the Age of Hyperconnectivity: Interface and Data Biopolitics 

Authors:
(1) Muneera Bano;
(2) Didar Zowghi;
(3) Vincenzo Gervasi;
(4) Rifat Shams. Table of Links Abstract, Impact Statement, and Introduction Defining Diversity and Inclusion in AI Research Motivation Research Methodology Results Discussion Conclusion and Future Work and References VI.DISCUSSION In this section we briefly discuss a few insights that are relevant in the wider context in which our proposed process for deriving D&I-focused user stories should take place, as well as discussing limitations of our research. A. Importance of Longterm Trade-off Analysis In the competitive AI-driven business landscape, prioritizing D&I over accuracy and profit may seem like a hard sell. However, it is essential to recognize that neglecting D&I can have adverse long-term effects on a company's reputation, including backlash, loss of user trust, and potential legal consequences. Recognizing that businesses may initially benefit from the higher accuracy and efficiency of AI systems that do not fully address D&I concerns, and may be tempted to save on related costs, the approach we have presented in this paper helps focus the investment on those facets of D&I that really matter in the specific context, by way of considering among the requirements only the user stories focusing on the attributes, values, roles and artifact that are relevant for the project. B. Responsibility of the AI development team While biased training datasets can perpetuate and reinforce discriminatory algorithms due to the use of shared and reusable datasets containing inherent biases [11] [31], a lack of diversity and inclusion in AI development teams can lead to unconscious biases and stereotypes, as team members may inadvertently project their own perceptions of reality or society into their work [32, 33]. C. D&I Requirements and Non-Functional Requirements Analysing D&I requirements in AI, like other nonfunctional requirements, entices concepts such as satisfaction up to a certain level (satisficing), inter-requirements structures based on positive and negative contributions to certain goals, and the determination of acceptable trade-offs in case of conflicts. By embodying general D&I guidelines into concrete user stories, our approach empowers developers to give them the same level of attention and rigour as other vital system characteristics. This approach ensures that AI systems are not only efficient and reliable but also ethically responsible and inclusive, catering to diverse user needs. D. Context and Culture The context surrounding AI system development plays a crucial role in implementing diversity and inclusion requirements. For example, Europe's General Data Protection Regulation (GDPR) [34] enforces strict privacy laws that organizations must adhere to when designing AI systems; this in turn may affect whether certain D&I requirements can be satisfied. In contrast, some countries with less individualistic cultures may have more hands-off privacy norms. The realization of D&I requirements in AI systems is also influenced by various factors such as organizational culture, governmental and legal frameworks, and societal norms that govern the development and deployment of these systems. E. Using GPT-4 for writing D&I in AI Requirements GPT-4, with its expansive training dataset, is well-equipped to assume diverse personas and extrapolate a broad range of requirements, reflecting potential challenges from myriad perspectives. This capacity aids in generating a holistic view of potential requirements, especially in the early stages of AI system design. However, while it can simulate multiple viewpoints, it inherently lacks the authenticity and depth of real human experiences, especially regarding nuanced aspects of diversity and inclusion. The subjective intricacies and tangible challenges faced by individuals in their lived experiences often provide invaluable insights that may not be entirely understood by GPT-4. Thus, combining the broad, simulated perspectives of GPT-4 with the grounded, real-world experiences of human stakeholders can offer a synergistic approach. Together, they provide a richer, more comprehensive information base that can immensely benefit analysts and developers, ensuring AI systems are both inclusive and cognizant of the intricate facets of human diversity. F. Limitations Our research, despite employing a rigorous evidence-based methodology to identify D&I requirement themes, has certain limitations in coverage and applicability. One limitation is that the themes are derived solely from published and publicly available research, which might not cover the entire spectrum of D&I issues in AI systems. Additionally, although the identified requirements are generalizable and applicable to a broad range of AI systems, further analysisis necessary to tailor and adapt them to the specific context of an individual AI system project. The process of deriving D&I user stories that we have outlined is highly reliant not only on the requirements engineer’s professional ability but also on their ethical and social sensibility. We believe this to be necessary and the only way to give due consideration to the nuances of ethical reasoning. These limitations imply that the current research serves as a foundation for understanding D&I requirementsin AI, but there is a need for more in-depth examination and customization to address unique challenges and peculiarities that may arise in specific AI implementations and social contexts. This paper is available on arxiv under CC 4.0 license. Authors: (1) Muneera Bano; (2) Didar Zowghi; (3) Vincenzo Gervasi; (4) Rifat Shams. Authors: Authors: (1) Muneera Bano; (2) Didar Zowghi; (3) Vincenzo Gervasi; (4) Rifat Shams. Table of Links Abstract, Impact Statement, and Introduction Abstract, Impact Statement, and Introduction Defining Diversity and Inclusion in AI Defining Diversity and Inclusion in AI Research Motivation Research Motivation Research Methodology Research Methodology Results Results Discussion Discussion Conclusion and Future Work and References Conclusion and Future Work and References VI.DISCUSSION In this section we briefly discuss a few insights that are relevant in the wider context in which our proposed process for deriving D&I-focused user stories should take place, as well as discussing limitations of our research. A. Importance of Longterm Trade-off Analysis A. Importance of Longterm Trade-off Analysis In the competitive AI-driven business landscape, prioritizing D&I over accuracy and profit may seem like a hard sell. However, it is essential to recognize that neglecting D&I can have adverse long-term effects on a company's reputation, including backlash, loss of user trust, and potential legal consequences. Recognizing that businesses may initially benefit from the higher accuracy and efficiency of AI systems that do not fully address D&I concerns, and may be tempted to save on related costs, the approach we have presented in this paper helps focus the investment on those facets of D&I that really matter in the specific context, by way of considering among the requirements only the user stories focusing on the attributes, values, roles and artifact that are relevant for the project. B. Responsibility of the AI development team B. Responsibility of the AI development team While biased training datasets can perpetuate and reinforce discriminatory algorithms due to the use of shared and reusable datasets containing inherent biases [11] [31], a lack of diversity and inclusion in AI development teams can lead to unconscious biases and stereotypes, as team members may inadvertently project their own perceptions of reality or society into their work [32, 33]. C. D&I Requirements and Non-Functional Requirements C. D&I Requirements and Non-Functional Requirements Analysing D&I requirements in AI, like other nonfunctional requirements, entices concepts such as satisfaction up to a certain level (satisficing), inter-requirements structures based on positive and negative contributions to certain goals, and the determination of acceptable trade-offs in case of conflicts. By embodying general D&I guidelines into concrete user stories, our approach empowers developers to give them the same level of attention and rigour as other vital system characteristics. This approach ensures that AI systems are not only efficient and reliable but also ethically responsible and inclusive, catering to diverse user needs. D. Context and Culture D. Context and Culture The context surrounding AI system development plays a crucial role in implementing diversity and inclusion requirements. For example, Europe's General Data Protection Regulation (GDPR) [34] enforces strict privacy laws that organizations must adhere to when designing AI systems; this in turn may affect whether certain D&I requirements can be satisfied. In contrast, some countries with less individualistic cultures may have more hands-off privacy norms. The realization of D&I requirements in AI systems is also influenced by various factors such as organizational culture, governmental and legal frameworks, and societal norms that govern the development and deployment of these systems. E. Using GPT-4 for writing D&I in AI Requirements E. Using GPT-4 for writing D&I in AI Requirements GPT-4, with its expansive training dataset, is well-equipped to assume diverse personas and extrapolate a broad range of requirements, reflecting potential challenges from myriad perspectives. This capacity aids in generating a holistic view of potential requirements, especially in the early stages of AI system design. However, while it can simulate multiple viewpoints, it inherently lacks the authenticity and depth of real human experiences, especially regarding nuanced aspects of diversity and inclusion. The subjective intricacies and tangible challenges faced by individuals in their lived experiences often provide invaluable insights that may not be entirely understood by GPT-4. Thus, combining the broad, simulated perspectives of GPT-4 with the grounded, real-world experiences of human stakeholders can offer a synergistic approach. Together, they provide a richer, more comprehensive information base that can immensely benefit analysts and developers, ensuring AI systems are both inclusive and cognizant of the intricate facets of human diversity. F. Limitations F. Limitations Our research, despite employing a rigorous evidence-based methodology to identify D&I requirement themes, has certain limitations in coverage and applicability. One limitation is that the themes are derived solely from published and publicly available research, which might not cover the entire spectrum of D&I issues in AI systems. Additionally, although the identified requirements are generalizable and applicable to a broad range of AI systems, further analysisis necessary to tailor and adapt them to the specific context of an individual AI system project. The process of deriving D&I user stories that we have outlined is highly reliant not only on the requirements engineer’s professional ability but also on their ethical and social sensibility. We believe this to be necessary and the only way to give due consideration to the nuances of ethical reasoning. These limitations imply that the current research serves as a foundation for understanding D&I requirementsin AI, but there is a need for more in-depth examination and customization to address unique challenges and peculiarities that may arise in specific AI implementations and social contexts. This paper is available on arxiv under CC 4.0 license. This paper is available on arxiv under CC 4.0 license. available on arxiv

The Hidden Costs of Neglecting Diversity Inclusion in AI Systems

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Neural Network for Valuing Bitcoin: Abstract and Introduction

Technology shapes every facet of our lives from how we communicate to how we consume stories and the Archie Comics universe, a cornerstone of American pop culture, is embracing this transformation. Goldie Chan, a figure renowned in the tech world for her insightful commentary and innovative thinking, is at the forefront of this evolution, bringing a unique blend of tech-savvy storytelling to the heart of Riverdale. Her latest comic, "BETTY & VERONICA FRIENDS FOREVER: FAIRY TALES”: 'The Frumpy Duckling,'" showcases this fusion, blending the nostalgic charm of Archie with contemporary themes and digital-age sensibilities. Chan's venture into Riverdale is not just another comic book story; it's a narrative that reflects our modern world's complexities, wrapped in the comforting aesthetics of the Archie universe. "The Frumpy Duckling," starring Cassie Cloud, is a modern fairytale that echoes the timeless theme of transformation, yet it's imbued with elements that speak directly to the digital generation. References to cottagecore, a trend that gained momentum on social media platforms, alongside a nod to "The Devil Wears Prada," infuse the story with a fashion-forward sensibility that resonates with today's readers. This sneak peek of ‘The Frumpy Duckling” was done by Bill and Ben Galvan, a father-son team, who completed the art for Goldie Chan’s original script. So there exists the generational appeal of the Archie characters is with the Archie Comics internal talent as well. “Writing for Archie is a dream come true. As an avid reader of Archie from my youngest days to a (hopefully) wiser adult, I have grown up with Archie, Betty, Veronica, Jughead, Reggie, Ethel, Sabrina and all the other amazing characters in vast universe of Archie Comics. I love sharing heartwarming, thoughtful and curious stories in Riverdale with these nostalgic and wonderful characters and can’t wait to share my next stories with you all!” offers Goldie Chan, Archie Comics writer. The inclusion of Archie-approved puns like "Let's quack this case" adds a layer of playful engagement, reminding us of the power of language in an age dominated by quick, digital communication. Chan's narrative is a bridge between the print media tradition of comic books and the fast-paced, visually driven culture of social media, showcasing how stories can adapt and thrive in a new era. What makes Chan's contribution to the Archie Comics universe particularly noteworthy is her approach to integrating modern technology themes and digital culture insights into the fabric of her storytelling. This blend of tech awareness with the timeless appeal of Archie represents a significant shift in how stories are told within established universes. Chan is not just writing a comic; she's writing a comic for the digital age, where her characters, though rooted in a classic setting, navigate issues and experiences reflective of today's technologically driven world. "Archie has a distinct place in pop culture of being comfortable and familiar for generations while working to remain fresh and relevant, reflecting current trends.  From passing notes back in the day to texting now, people have the same feelings, people still have crushes and share it all with their best friends. At Archie we allow fans access to all those emotions and universal experiences wrapped up in a fun presentation, this recent one a fairy tale type story of your favorite Archie gang by Goldie." - Mike Pellerito, President and Editor In Chief at Archie Comics. “Since its inception, Archie Comics has always been a reflection of modern society. We keep our fingers on the pulse of pop culture, and want to make sure all our readers can see themselves in our comics; be it trends, fashion, technology, celebrities, or even social issues. Goldie's vibrant personality shines through in her stories, not only continuing our commitment to relevancy but propelling our stories and characters even further forward into the future.” - Jamie Rotante, Senior Director of Editorial, Archie Comics. Her focus on creating woman-focused storylines within this context further amplifies the importance of diversity and representation in media, a conversation that is pivotal in both the tech and creative sectors. By infusing her stories with these themes, Chan is contributing to a broader dialogue about how women are portrayed in media, leveraging the Archie platform to inspire and empower a new generation. The Tech Behind the Tales Chan's work in the Archie universe offers a compelling case study. It's not just the content of the stories that's innovative but also the process behind their creation. The comic book industry, much like the tech industry, has seen significant changes in how content is produced, distributed, and consumed, thanks in part to digital tools and platforms. Exploring her creative process could reveal insights into how digital tools facilitate storytelling, from the use of software for design and layout to social media for marketing and community engagement. Additionally, understanding how Chan leverages her tech background to inform her storytelling could provide valuable lessons for content creators operating at the intersection of these two worlds. Engaging the Digital Generation As we look forward to the release of BETTY & VERONICA FRIENDS FOREVER: FAIRY TALES: 'The Frumpy Duckling,'" it's clear that the future of storytelling lies in the seamless integration of traditional narratives with modern technology. Goldie Chan's work is a testament to the potential of this integration, offering a blueprint for how classic universes like Archie's can evolve to meet the expectations of the digital generation. This approach to comic writing highlights the importance of adaptability, technological literacy, and innovation in storytelling. As the digital landscape continues to evolve, the synergy between technology and tradition in storytelling will undoubtedly become more crucial, with creators like Chan leading the charge. Goldie Chan's innovative return to Riverdale not only entertains but also inspires. It serves as a reminder that in the age of digital transformation, stories have the power to connect us, teach us, and propel us forward, bridging the gap between the world we know and the world we imagine. ** Technology shapes every facet of our lives from how we communicate to how we consume stories and the Archie Comics universe, a cornerstone of American pop culture, is embracing this transformation. Goldie Chan , a figure renowned in the tech world for her insightful commentary and innovative thinking, is at the forefront of this evolution, bringing a unique blend of tech-savvy storytelling to the heart of Riverdale. Her latest comic, "BETTY & VERONICA FRIENDS FOREVER: FAIRY TALES”: 'The Frumpy Duckling,'" showcases this fusion, blending the nostalgic charm of Archie with contemporary themes and digital-age sensibilities. Goldie Chan Chan's venture into Riverdale is not just another comic book story; it's a narrative that reflects our modern world's complexities, wrapped in the comforting aesthetics of the Archie universe. "The Frumpy Duckling," starring Cassie Cloud, is a modern fairytale that echoes the timeless theme of transformation, yet it's imbued with elements that speak directly to the digital generation. References to cottagecore, a trend that gained momentum on social media platforms, alongside a nod to "The Devil Wears Prada," infuse the story with a fashion-forward sensibility that resonates with today's readers. This sneak peek of ‘The Frumpy Duckling” was done by Bill and Ben Galvan, a father-son team, who completed the art for Goldie Chan’s original script. So there exists the generational appeal of the Archie characters is with the Archie Comics internal talent as well. “Writing for Archie is a dream come true. As an avid reader of Archie from my youngest days to a (hopefully) wiser adult, I have grown up with Archie, Betty, Veronica, Jughead, Reggie, Ethel, Sabrina and all the other amazing characters in vast universe of Archie Comics. I love sharing heartwarming, thoughtful and curious stories in Riverdale with these nostalgic and wonderful characters and can’t wait to share my next stories with you all!” offers Goldie Chan, Archie Comics writer. “Writing for Archie is a dream come true. As an avid reader of Archie from my youngest days to a (hopefully) wiser adult, I have grown up with Archie, Betty, Veronica, Jughead, Reggie, Ethel, Sabrina and all the other amazing characters in vast universe of Archie Comics. I love sharing heartwarming, thoughtful and curious stories in Riverdale with these nostalgic and wonderful characters and can’t wait to share my next stories with you all!” offers Goldie Chan, Archie Comics writer. The inclusion of Archie-approved puns like "Let's quack this case" adds a layer of playful engagement, reminding us of the power of language in an age dominated by quick, digital communication. Chan's narrative is a bridge between the print media tradition of comic books and the fast-paced, visually driven culture of social media, showcasing how stories can adapt and thrive in a new era. What makes Chan's contribution to the Archie Comics universe particularly noteworthy is her approach to integrating modern technology themes and digital culture insights into the fabric of her storytelling. This blend of tech awareness with the timeless appeal of Archie represents a significant shift in how stories are told within established universes. Chan is not just writing a comic; she's writing a comic for the digital age, where her characters, though rooted in a classic setting, navigate issues and experiences reflective of today's technologically driven world. "Archie has a distinct place in pop culture of being comfortable and familiar for generations while working to remain fresh and relevant, reflecting current trends.  From passing notes back in the day to texting now, people have the same feelings, people still have crushes and share it all with their best friends. At Archie we allow fans access to all those emotions and universal experiences wrapped up in a fun presentation, this recent one a fairy tale type story of your favorite Archie gang by Goldie." - Mike Pellerito, President and Editor In Chief at Archie Comics. "Archie has a distinct place in pop culture of being comfortable and familiar for generations while working to remain fresh and relevant, reflecting current trends.  From passing notes back in the day to texting now, people have the same feelings, people still have crushes and share it all with their best friends. At Archie we allow fans access to all those emotions and universal experiences wrapped up in a fun presentation, this recent one a fairy tale type story of your favorite Archie gang by Goldie." - Mike Pellerito, President and Editor In Chief at Archie Comics. “Since its inception, Archie Comics has always been a reflection of modern society. We keep our fingers on the pulse of pop culture, and want to make sure all our readers can see themselves in our comics; be it trends, fashion, technology, celebrities, or even social issues. Goldie's vibrant personality shines through in her stories, not only continuing our commitment to relevancy but propelling our stories and characters even further forward into the future.” - Jamie Rotante, Senior Director of Editorial, Archie Comics. “Since its inception, Archie Comics has always been a reflection of modern society. We keep our fingers on the pulse of pop culture, and want to make sure all our readers can see themselves in our comics; be it trends, fashion, technology, celebrities, or even social issues. Goldie's vibrant personality shines through in her stories, not only continuing our commitment to relevancy but propelling our stories and characters even further forward into the future.” - Jamie Rotante, Senior Director of Editorial, Archie Comics. Her focus on creating woman-focused storylines within this context further amplifies the importance of diversity and representation in media, a conversation that is pivotal in both the tech and creative sectors. By infusing her stories with these themes, Chan is contributing to a broader dialogue about how women are portrayed in media, leveraging the Archie platform to inspire and empower a new generation. The Tech Behind the Tales The Tech Behind the Tales Chan's work in the Archie universe offers a compelling case study. It's not just the content of the stories that's innovative but also the process behind their creation. The comic book industry, much like the tech industry, has seen significant changes in how content is produced, distributed, and consumed, thanks in part to digital tools and platforms. Exploring her creative process could reveal insights into how digital tools facilitate storytelling, from the use of software for design and layout to social media for marketing and community engagement. Additionally, understanding how Chan leverages her tech background to inform her storytelling could provide valuable lessons for content creators operating at the intersection of these two worlds. Engaging the Digital Generation Engaging the Digital Generation As we look forward to the release of BETTY & VERONICA FRIENDS FOREVER: FAIRY TALES: 'The Frumpy Duckling,'" it's clear that the future of storytelling lies in the seamless integration of traditional narratives with modern technology. Goldie Chan's work is a testament to the potential of this integration, offering a blueprint for how classic universes like Archie's can evolve to meet the expectations of the digital generation. This approach to comic writing highlights the importance of adaptability, technological literacy, and innovation in storytelling. As the digital landscape continues to evolve, the synergy between technology and tradition in storytelling will undoubtedly become more crucial, with creators like Chan leading the charge. Goldie Chan's innovative return to Riverdale not only entertains but also inspires. It serves as a reminder that in the age of digital transformation, stories have the power to connect us, teach us, and propel us forward, bridging the gap between the world we know and the world we imagine. **

Tech and Tradition in Established Universes: Goldie Returns to Riverdale

প্রতিষ্ঠিত মহাবিশ্বে প্রযুক্তি এবং ঐতিহ্য: গোল্ডি রিভারডেলে ফিরে আসেন

Technik und Tradition in etablierten Universen: Goldie kehrt nach Riverdale zurück

Tecnología y tradición en universos establecidos: Goldie regresa a Riverdale

Technologie et tradition dans les univers établis : Goldie revient à Riverdale

स्थापित ब्रह्मांडों में तकनीक और परंपरा: गोल्डी रिवरडेल में लौटता है

確立された世界における技術と伝統: ゴールディがリバーデイルに戻ってくる

확립된 세계의 기술과 전통: Goldie가 Riverdale로 돌아옴

Tecnologia e tradição em universos estabelecidos: Goldie retorna a Riverdale

Технологии и традиции в устоявшихся вселенных: Голди возвращается в Ривердейл

Yerleşik Evrenlerde Teknoloji ve Gelenek: Goldie Riverdale'e Geri Dönüyor

Công nghệ và truyền thống trong các trường đại học đã thành lập: Goldie trở lại Riverdale

既定宇宙中的科技与传统：戈尔迪重返河谷镇

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