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As we see apps and programs like Lensa and ChatGPT making big waves in the online world, it is clear that AI is here to stay and that it brings incredible innovation with it. Of course, these tools are not without controversy. Many people see AI technology as a threat that will eliminate jobs and destroy the uniquely human creative and emotional perspective. However, for expert product managers like Sophia Xing, the key is in how this technology is implemented to work with humans. When brought to appropriate industries, AI holds immense potential for improving efficiency and maximizing profit margins. Furthermore, when humans and AI can actually work together, the possibilities are endless. A Background Originally from Australia, Xing first encountered the powers of artificial intelligence and machine learning while conducting academic research during her time at Princeton University. She ran topic modeling and sentiment analysis on newspaper articles that covered public equities, and then used the results as a foundation to construct a dynamic and risk-managed investment portfolio. This experience gave her an understanding of the scalability of insights that can be garnered from using machine learning techniques on unstructured data, which is so prevalent nowadays. In 2015, Sophia completed her BA in economics, statistics and machine learning, and applications of computing. She then took a position with Goldman Sachs, as a portfolio manager in quantitative investment strategies, which was a very informative period of her career. In this position, she consistently witnessed individual data vendors supplying sources of verticalized data to quantitative analysts, who would then comb through to determine the robustness of the data source to deduce useful insights. Although there was great potential in the unstructured data, she was also blown away by the sheer quantity of noise that most industry practitioners had to work with before arriving at even the possibility of true insights. Finding Direction After five years with Goldman Sachs, Xing decided it was time to take the next step. She was admitted into the highly-reputable MIT Sloan School of Management, where she excelled and graduated amongst the top 5% of her class. The program provided some incredible opportunities, and Xing’s quantitative background enabled her to leave a lasting impact on many projects. In 2020, she was brought on to MIT’s Covid Analytics Task Force, where she worked to construct a risk calculator in order to optimize hospital ventilator allocation in Massachusetts and neighboring states. Xing also developed TalkAI, a unique product that provided an AI-powered audience in the AR space that reacts to the speaker’s tone and content, in order to help users overcome their fear of public speaking. This project won the Best Tool category of the MIT Reality Hack in 2020 – one of the world’s largest and most reputable mixed reality hackathons. Throughout her coursework at MIT, she mastered advanced natural language processing (NLP) and computer vision, laying the foundation for future aspirations. Outside of the AI space, Sophia’s financial and business background also enabled her to contribute immensely. She served as the Partnership Director of MIT’s Clean Energy Prize of 2020, as well as the Sponsorship Director of MIT’s FinTech Conference of 2020. AI Meets Customer Support With Great Success Sophia had the opportunity to work with some of the biggest and most innovative tech companies in the industry: Google, Bodeswell, and Curated. Her passion for conversational AI helped her to land the role of Lead Product Manager at , an AI SaaS platform for customer service teams. Forethought She has led the product management, from ideation to launch, of the company’s software that allows customer service managers, who may not have technical knowledge about machine learning, to be able to easily construct an AI-powered customer support agent for their company. Xing’s expertise in NLP and software product development have been key to the platform’s success. These AI agents are different from standard chatbots because traditional chatbots are decision tree-based and require extensive behavioral programming, whereas the AI agents that Forethought has developed can learn from a handful of input phrases and can then dynamically learn to improve their capabilities. These AI-powered customer support agents are able to resolve customer needs with lower cost, faster turnaround, and they lead to overall higher customer satisfaction. For Xing, the idea is not to eliminate human customer support agents. Instead, by working hand in hand, AI technology can help to reduce the noise for human agents by resolving the tasks that can be automated and, in turn, allow them to give their time to the cases that require human sensibility. She explains: “In a customer support context, AI is usually good at tasks such as finding the most relevant and recent information, processing tasks are routine and require layers of validation, conducting automation with integrated systems, and gathering feedback at scale to optimize business decisions. On the flipside, humans are usually better at exercising discretion when offering similar solutions, serving as a sounding board to make sure customers feel that their feedback is heard by a representative from the company, as well as processing one-off cases that may not be detailed in company customer policies.” From her experience, there are certain steps that a company can take to provide its unique AI-powered customer support agent with the greatest potential for success. For example, investing time and resources to create strong supporting knowledge articles helps to provide a solid foundation of knowledge for the technology, and can be easily linked without the need for human engagement. Narrowing down inquiries based on the highest ROI can help to focus resources on engagements that will pay off the most. Evaluating key terms, like “password reset” or “address change”, can help to take the easiest tasks off the plates of human agents as quickly as possible. Lastly, by considering the customer persona, companies can help to direct their AI towards the lower-stakes customers first and leave human agents to engage with VIP or repeat customers that would require more personalized attention. At a time when there are such strong emotions on both extremes about technology, it is refreshing to hear from someone finding the middle ground. Sophia Xing is perfectly positioned to utilize the benefits of AI technology to improve the human experience in the customer service industry. In reflecting on her work, she shares that “Customer satisfaction improvements at scale require thoughtful automation.” Of course, the truth is that AI software can only be as thoughtful as the people who design them. Thankfully, with Sophia Xing leading the way, we can look forward to a future with tech tools that make our lives a little bit easier.

Sophia Xing: The Product Manager Crafting AI-Driven Products That Balance Efficiency and Sensibility

Technology shapes every facet of our lives from how we communicate to how we consume stories and the Archie Comics universe, a cornerstone of American pop culture, is embracing this transformation. Goldie Chan, a figure renowned in the tech world for her insightful commentary and innovative thinking, is at the forefront of this evolution, bringing a unique blend of tech-savvy storytelling to the heart of Riverdale. Her latest comic, "BETTY & VERONICA FRIENDS FOREVER: FAIRY TALES”: 'The Frumpy Duckling,'" showcases this fusion, blending the nostalgic charm of Archie with contemporary themes and digital-age sensibilities. Chan's venture into Riverdale is not just another comic book story; it's a narrative that reflects our modern world's complexities, wrapped in the comforting aesthetics of the Archie universe. "The Frumpy Duckling," starring Cassie Cloud, is a modern fairytale that echoes the timeless theme of transformation, yet it's imbued with elements that speak directly to the digital generation. References to cottagecore, a trend that gained momentum on social media platforms, alongside a nod to "The Devil Wears Prada," infuse the story with a fashion-forward sensibility that resonates with today's readers. This sneak peek of ‘The Frumpy Duckling” was done by Bill and Ben Galvan, a father-son team, who completed the art for Goldie Chan’s original script. So there exists the generational appeal of the Archie characters is with the Archie Comics internal talent as well. “Writing for Archie is a dream come true. As an avid reader of Archie from my youngest days to a (hopefully) wiser adult, I have grown up with Archie, Betty, Veronica, Jughead, Reggie, Ethel, Sabrina and all the other amazing characters in vast universe of Archie Comics. I love sharing heartwarming, thoughtful and curious stories in Riverdale with these nostalgic and wonderful characters and can’t wait to share my next stories with you all!” offers Goldie Chan, Archie Comics writer. The inclusion of Archie-approved puns like "Let's quack this case" adds a layer of playful engagement, reminding us of the power of language in an age dominated by quick, digital communication. Chan's narrative is a bridge between the print media tradition of comic books and the fast-paced, visually driven culture of social media, showcasing how stories can adapt and thrive in a new era. What makes Chan's contribution to the Archie Comics universe particularly noteworthy is her approach to integrating modern technology themes and digital culture insights into the fabric of her storytelling. This blend of tech awareness with the timeless appeal of Archie represents a significant shift in how stories are told within established universes. Chan is not just writing a comic; she's writing a comic for the digital age, where her characters, though rooted in a classic setting, navigate issues and experiences reflective of today's technologically driven world. "Archie has a distinct place in pop culture of being comfortable and familiar for generations while working to remain fresh and relevant, reflecting current trends.  From passing notes back in the day to texting now, people have the same feelings, people still have crushes and share it all with their best friends. At Archie we allow fans access to all those emotions and universal experiences wrapped up in a fun presentation, this recent one a fairy tale type story of your favorite Archie gang by Goldie." - Mike Pellerito, President and Editor In Chief at Archie Comics. “Since its inception, Archie Comics has always been a reflection of modern society. We keep our fingers on the pulse of pop culture, and want to make sure all our readers can see themselves in our comics; be it trends, fashion, technology, celebrities, or even social issues. Goldie's vibrant personality shines through in her stories, not only continuing our commitment to relevancy but propelling our stories and characters even further forward into the future.” - Jamie Rotante, Senior Director of Editorial, Archie Comics. Her focus on creating woman-focused storylines within this context further amplifies the importance of diversity and representation in media, a conversation that is pivotal in both the tech and creative sectors. By infusing her stories with these themes, Chan is contributing to a broader dialogue about how women are portrayed in media, leveraging the Archie platform to inspire and empower a new generation. The Tech Behind the Tales Chan's work in the Archie universe offers a compelling case study. It's not just the content of the stories that's innovative but also the process behind their creation. The comic book industry, much like the tech industry, has seen significant changes in how content is produced, distributed, and consumed, thanks in part to digital tools and platforms. Exploring her creative process could reveal insights into how digital tools facilitate storytelling, from the use of software for design and layout to social media for marketing and community engagement. Additionally, understanding how Chan leverages her tech background to inform her storytelling could provide valuable lessons for content creators operating at the intersection of these two worlds. Engaging the Digital Generation As we look forward to the release of BETTY & VERONICA FRIENDS FOREVER: FAIRY TALES: 'The Frumpy Duckling,'" it's clear that the future of storytelling lies in the seamless integration of traditional narratives with modern technology. Goldie Chan's work is a testament to the potential of this integration, offering a blueprint for how classic universes like Archie's can evolve to meet the expectations of the digital generation. This approach to comic writing highlights the importance of adaptability, technological literacy, and innovation in storytelling. As the digital landscape continues to evolve, the synergy between technology and tradition in storytelling will undoubtedly become more crucial, with creators like Chan leading the charge. Goldie Chan's innovative return to Riverdale not only entertains but also inspires. It serves as a reminder that in the age of digital transformation, stories have the power to connect us, teach us, and propel us forward, bridging the gap between the world we know and the world we imagine. ** Technology shapes every facet of our lives from how we communicate to how we consume stories and the Archie Comics universe, a cornerstone of American pop culture, is embracing this transformation. Goldie Chan , a figure renowned in the tech world for her insightful commentary and innovative thinking, is at the forefront of this evolution, bringing a unique blend of tech-savvy storytelling to the heart of Riverdale. Her latest comic, "BETTY & VERONICA FRIENDS FOREVER: FAIRY TALES”: 'The Frumpy Duckling,'" showcases this fusion, blending the nostalgic charm of Archie with contemporary themes and digital-age sensibilities. Goldie Chan Chan's venture into Riverdale is not just another comic book story; it's a narrative that reflects our modern world's complexities, wrapped in the comforting aesthetics of the Archie universe. "The Frumpy Duckling," starring Cassie Cloud, is a modern fairytale that echoes the timeless theme of transformation, yet it's imbued with elements that speak directly to the digital generation. References to cottagecore, a trend that gained momentum on social media platforms, alongside a nod to "The Devil Wears Prada," infuse the story with a fashion-forward sensibility that resonates with today's readers. This sneak peek of ‘The Frumpy Duckling” was done by Bill and Ben Galvan, a father-son team, who completed the art for Goldie Chan’s original script. So there exists the generational appeal of the Archie characters is with the Archie Comics internal talent as well. “Writing for Archie is a dream come true. As an avid reader of Archie from my youngest days to a (hopefully) wiser adult, I have grown up with Archie, Betty, Veronica, Jughead, Reggie, Ethel, Sabrina and all the other amazing characters in vast universe of Archie Comics. I love sharing heartwarming, thoughtful and curious stories in Riverdale with these nostalgic and wonderful characters and can’t wait to share my next stories with you all!” offers Goldie Chan, Archie Comics writer. “Writing for Archie is a dream come true. As an avid reader of Archie from my youngest days to a (hopefully) wiser adult, I have grown up with Archie, Betty, Veronica, Jughead, Reggie, Ethel, Sabrina and all the other amazing characters in vast universe of Archie Comics. I love sharing heartwarming, thoughtful and curious stories in Riverdale with these nostalgic and wonderful characters and can’t wait to share my next stories with you all!” offers Goldie Chan, Archie Comics writer. The inclusion of Archie-approved puns like "Let's quack this case" adds a layer of playful engagement, reminding us of the power of language in an age dominated by quick, digital communication. Chan's narrative is a bridge between the print media tradition of comic books and the fast-paced, visually driven culture of social media, showcasing how stories can adapt and thrive in a new era. What makes Chan's contribution to the Archie Comics universe particularly noteworthy is her approach to integrating modern technology themes and digital culture insights into the fabric of her storytelling. This blend of tech awareness with the timeless appeal of Archie represents a significant shift in how stories are told within established universes. Chan is not just writing a comic; she's writing a comic for the digital age, where her characters, though rooted in a classic setting, navigate issues and experiences reflective of today's technologically driven world. "Archie has a distinct place in pop culture of being comfortable and familiar for generations while working to remain fresh and relevant, reflecting current trends.  From passing notes back in the day to texting now, people have the same feelings, people still have crushes and share it all with their best friends. At Archie we allow fans access to all those emotions and universal experiences wrapped up in a fun presentation, this recent one a fairy tale type story of your favorite Archie gang by Goldie." - Mike Pellerito, President and Editor In Chief at Archie Comics. "Archie has a distinct place in pop culture of being comfortable and familiar for generations while working to remain fresh and relevant, reflecting current trends.  From passing notes back in the day to texting now, people have the same feelings, people still have crushes and share it all with their best friends. At Archie we allow fans access to all those emotions and universal experiences wrapped up in a fun presentation, this recent one a fairy tale type story of your favorite Archie gang by Goldie." - Mike Pellerito, President and Editor In Chief at Archie Comics. “Since its inception, Archie Comics has always been a reflection of modern society. We keep our fingers on the pulse of pop culture, and want to make sure all our readers can see themselves in our comics; be it trends, fashion, technology, celebrities, or even social issues. Goldie's vibrant personality shines through in her stories, not only continuing our commitment to relevancy but propelling our stories and characters even further forward into the future.” - Jamie Rotante, Senior Director of Editorial, Archie Comics. “Since its inception, Archie Comics has always been a reflection of modern society. We keep our fingers on the pulse of pop culture, and want to make sure all our readers can see themselves in our comics; be it trends, fashion, technology, celebrities, or even social issues. Goldie's vibrant personality shines through in her stories, not only continuing our commitment to relevancy but propelling our stories and characters even further forward into the future.” - Jamie Rotante, Senior Director of Editorial, Archie Comics. Her focus on creating woman-focused storylines within this context further amplifies the importance of diversity and representation in media, a conversation that is pivotal in both the tech and creative sectors. By infusing her stories with these themes, Chan is contributing to a broader dialogue about how women are portrayed in media, leveraging the Archie platform to inspire and empower a new generation. The Tech Behind the Tales The Tech Behind the Tales Chan's work in the Archie universe offers a compelling case study. It's not just the content of the stories that's innovative but also the process behind their creation. The comic book industry, much like the tech industry, has seen significant changes in how content is produced, distributed, and consumed, thanks in part to digital tools and platforms. Exploring her creative process could reveal insights into how digital tools facilitate storytelling, from the use of software for design and layout to social media for marketing and community engagement. Additionally, understanding how Chan leverages her tech background to inform her storytelling could provide valuable lessons for content creators operating at the intersection of these two worlds. Engaging the Digital Generation Engaging the Digital Generation As we look forward to the release of BETTY & VERONICA FRIENDS FOREVER: FAIRY TALES: 'The Frumpy Duckling,'" it's clear that the future of storytelling lies in the seamless integration of traditional narratives with modern technology. Goldie Chan's work is a testament to the potential of this integration, offering a blueprint for how classic universes like Archie's can evolve to meet the expectations of the digital generation. This approach to comic writing highlights the importance of adaptability, technological literacy, and innovation in storytelling. As the digital landscape continues to evolve, the synergy between technology and tradition in storytelling will undoubtedly become more crucial, with creators like Chan leading the charge. Goldie Chan's innovative return to Riverdale not only entertains but also inspires. It serves as a reminder that in the age of digital transformation, stories have the power to connect us, teach us, and propel us forward, bridging the gap between the world we know and the world we imagine. **

Tech and Tradition in Established Universes: Goldie Returns to Riverdale

প্রতিষ্ঠিত মহাবিশ্বে প্রযুক্তি এবং ঐতিহ্য: গোল্ডি রিভারডেলে ফিরে আসেন

Technik und Tradition in etablierten Universen: Goldie kehrt nach Riverdale zurück

Tecnología y tradición en universos establecidos: Goldie regresa a Riverdale

Technologie et tradition dans les univers établis : Goldie revient à Riverdale

स्थापित ब्रह्मांडों में तकनीक और परंपरा: गोल्डी रिवरडेल में लौटता है

確立された世界における技術と伝統: ゴールディがリバーデイルに戻ってくる

확립된 세계의 기술과 전통: Goldie가 Riverdale로 돌아옴

Tecnologia e tradição em universos estabelecidos: Goldie retorna a Riverdale

Технологии и традиции в устоявшихся вселенных: Голди возвращается в Ривердейл

Yerleşik Evrenlerde Teknoloji ve Gelenek: Goldie Riverdale'e Geri Dönüyor

Công nghệ và truyền thống trong các trường đại học đã thành lập: Goldie trở lại Riverdale

既定宇宙中的科技与传统：戈尔迪重返河谷镇

232 Stories To Learn About Product

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Exploring a unique platform that blends the worlds of gaming and productivity to redefine the remote workplace. Forget what you know about remote work being a stopgap for 'in-office experiences' or a mere reaction to global changes. The true spirit of innovation lies in building something that stands out on its own merits, offering a fresh take on what it means to collaborate, create, and connect. Enter SoWork: a platform daring to rethink workspaces in the age where digital is the norm, gaming is a culture, and startups move the world. At the heart of SoWork lies an intent to recapture the collaborative and creative spark that teams yearn for in physical offices. Yet, this isn't about replicating the old workspace's layout in the virtual domain. Instead, SoWork channels nuances from multiplayer online games to bring a sense of community and interaction that goes beyond static video and chat functionalities. Merging Virtual Spaces With Dynamic Workflows Picturing a typical workday within SoWork reveals a landscape where the horizons of virtual work are both visible and viable. Here, teams navigate through a network of personalized spaces — visually stunning representations inspired by immersive gaming environments. It’s not just about virtual desks or meeting rooms. SoWork taps into a familiar joy and freedom found in gaming—exploring and inhabiting spaces—to kindle productivity and a sense of belonging. In a realm where startups thrive on flexibility and scaling, SoWork serves as a shapeshifter, matching their pace. It allows a startup to grow its digital headquarters incrementally, just as its team expands from a handful to hundreds, mirroring the adaptability and resourcefulness that is the lifeblood of startup culture. Encouraging Spontaneous Interactions Acknowledging the unpredictable nature of creativity and innovation, SoWork's environment nurtures unplanned 'collide and collaborate' moments akin to those moments that lead to breakthrough ideas. These organic interactions fill the void left by remote work's structured meet-ups, bringing back the spontaneous exchanges that fuel thought and progress. Beyond Work: Emphasizing Well-being in Digital Offices , SoWork's CEO, keenly observes, "The essence of a productive team isn't rooted in the hours they clock in but in the quality of their interactions and their overall well-being." Vishal Punwani His statement is especially poignant in a world where burnout looms large over work-from-home models. SoWork aims to counteract this by creating an office that's not just a place to log into but a place where the team lives, laughs, and engages deeply. The Subtle Art of Reinventing Routine To avoid the pitfalls of mundane routines, introduces variety and vivacity into daily tasks. It’s about turning a project update meeting into a seamless and interactive session, not just a barrage of screen shares. SoWork It's here a developer can review code with peers in a digitally-rendered park, adding a breath of fresh air to a strenuous task, or a designer shares their latest concepts in a space that stirs creativity, not as an attachment in a chat box but as a piece of a living, digital gallery. In the pursuit of solutions for 'zoom fatigue' and the 'isolation epidemic,' platforms like SoWork aren't just providing alternatives — they're crafting landscapes. Landscapes where the line between work and life is not blurred but beautifully blended. As the world of work forges ahead, bridging tech, gaming sensibilities, and startup agility, SoWork exemplifies how tools can transcend their basic functions. These platforms don't just support workflows. They become a crucial part of the team's culture, ethos, and, ultimately, their success story. For those navigating the challenges and adapting to the rhythms of modern teamwork, SoWork reflects a growing understanding that how we collaborate has fundamentally changed. What we need are spaces that acknowledge and celebrate this — spaces where teams not only survive but thrive. makes a compelling argument that, perhaps, our best work lies ahead, in a future crafted with care, consideration, and a dash of virtual fun. SoWork This story was distributed as a release by Ascend under HackerNoon’s Brand As An Author Program. Learn more about the program here: https://business.hackernoon.com/brand-as-author

Tech, Games, & Startups: How SoWork's Digital Office Meets the Demands of Modern Teams

টেক, গেমস এবং স্টার্টআপস: কিভাবে SoWork এর ডিজিটাল অফিস আধুনিক দলের চাহিদা পূরণ করে

Technik, Spiele und Startups: Wie das digitale Büro von SoWork die Anforderungen moderner Teams erfüllt

Tecnología, juegos y startups: cómo la oficina digital de SoWork satisface las demandas de los equipos modernos

Technologie, jeux et startups : comment le bureau numérique de SoWork répond aux exigences des équipes modernes

तकनीक, खेल और स्टार्टअप: SoWork का डिजिटल कार्यालय आधुनिक टीमों की मांगों को कैसे पूरा करता है

テクノロジー、ゲーム、スタートアップ: SoWork のデジタル オフィスが現代のチームの需要にどのように応えるか

기술, 게임 및 스타트업: SoWork의 디지털 오피스가 현대 팀의 요구 사항을 충족하는 방법

Tecnologia, jogos e startups: como o escritório digital da SoWork atende às demandas das equipes modernas

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Công nghệ, trò chơi và khởi nghiệp: Văn phòng kỹ thuật số của SoWork đáp ứng nhu cầu của các nhóm hiện đại như thế nào

科技、游戏和初创公司：SoWork 的数字办公室如何满足现代团队的需求

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