In-App Chat allows Mobile Apps and Websites to improve their User Engagement, and achieve new use-cases. Whether it’s a conversation between – Service Providers and Customers in , Doctors and Patients in , Teachers and Parents in , Advisors and Investors in , Recruiters and Candidates in , Attendees in , or Prospects in , effective Chat feature in the App can be used to empower all! On-demand Services Apps Healthcare Education Finance Apps Jobs Apps Event Apps Dating Through better assistance in conversations and collaboration, In-App Chat also presents an innate opportunity for . Monetization In this article, we’re going to list some innovative ways in which a Chat feature that creates 1-1 or Group Connections between users can generate opportunities for , leading to Revenue Growth for many App-enabled Businesses. Monetization Subscriptions are a popular technique for monetizing Apps. They are a methodology for offering products and benefits to customers with a recurring payment model, thus generating a consistent stream of income. Subscriptions To achieve monetization with Chat through subscriptions, one of the most important methods is . What is RBAC? RBAC provides restrictions on the access of features based on the roles of users. With the help of RBAC, you will be allowed to give access to certain features of Chat, or limit the use of certain features of Chat, to privileged/paid users. RBAC (Role-Based Access Control) In , where Chat is a straightforward requirement for engagement, users can be provided access to features according to their subscription plan. One such possibility could be that users of can exchange Text messages with their prospects, but will be able to access more advanced features like with their prospects. For example: Dating Applications Free Plan paid / premium users Video Calling Dating application , which , operates on a similar line with paid membership required for chatting with other prospects. eHarmony reportedly has an annual revenue of $75 mn This method can be used to create further segments within the users based on their interest to pay, thereby opening more monetization options. Credits Utilization and their utilization is another effective way to generate revenue from Chat in your Apps. Users can pay in advance to buy credits and get access to Chat features while paying from their Credits credits as-they-go. can be associated with the utilization of various chat features, like: Credits deduction Number of Chat Messages sent Number of Contacts messaged Number of Call minutes consumed, etc Such a credit utilization method can be a great addition to many App Types. With this , users will not have to worry about their subscription getting renewed every month without using Premium features. They can purchase credits according to their usage. pay-as-you-use model A good example of such Chat Monetization cases are the or where users connect with . Influencer Networks Online Communities Influencer Members Pay per Conversation Many App Businesses use Chat as an important utility feature. Such App types, where Chats are formal and need-based, and not casual, earn from their customer users paying for each Chat Conversation. Such Apps mostly offer to their users, and some examples of these are: Advisory & Consultation Services where Patients seek online consultation from Doctors. Healthcare Apps where Financial Advisors provide consultation to Investor Users. Financial Services Apps (like ) where Lawyers provide legal advice to customers Legal Marketplaces rocketlawyer.com In all such cases, different fees can be charged from users for different types of conversations (Chat & Calling). , which is a popular healthcare app, charges patients a lesser fee for a consultation with Doctors over text chat, and a higher fee for consultation over a video call. Lybrate Such Apps may also choose for the conversations to remain open for a fixed time-frame, and ask customers to pay again when they need consultation next time. , many doctors provide free follow-ups for a couple of days after the consultation. For example For such app-based businesses to consistently grow their revenue from Chat, it is important to get good consultation or advisory providers on their platform. Customers would come back to their app only if they have benefited from their past interactions. Paid Group Chats Ever heard of , the famous messenger application? In 2015, Telegram launched , a form of messaging where a user can create an open or closed group and only the group admins can post content in that. Telegram Channels These types of and can also be used for generating revenues. While some groups can be kept free to generate engagement, those premium groups which are led by Experts or Influencers, or which are based on Hot Topics can be made Paid. The payment for such groups can also be of a recurring subscription type because of the regular flow of information. Channels Groups One industry where this can be very popular is the An providing financial advisory might have multiple , each led by investment experts or brokers. Users can get connected with over such channels to get expert advice, such as stock market tips. They can subscribe to their channels by paying a certain amount. Groups led by experts having proven strategies can command higher subscription fees. Some apps that are operating on similar lines are and Financial Industry. Example: online marketplace/community groups/channels Finance Experts Groww PickRight. For further monetization, users can make additional payments to get 1-1 consultancy from the experts via Voice or Video Call. Sponsored Messages Most of us would have received or on sometime or the other. While normal users can only message their contacts, advertisers or paid users are able to send targeted sponsored messages, or send InMails to users they’re not connected with. Such sponsored messages may include , or . Sponsored Messages InMails LinkedIn offers promotions sales announcements This strategy to generate revenue can be used by Apps where there is considerable engagement between users via Chat with their connections. According to of revenue, or was generated by in the year 2016 through their Premium subscription model. Most of this was from a combination of services related to User-to-User communication features like sending messages on LinkedIn’s email system (sponsored ) and contacting members outside of their users’ networks. Investopedia , 17% $162 million LinkedIn In-Mails Chat as a Value Add-on feature Many types of apps can benefit greatly from their users communicating with each other. In such cases, Chat complements the core offering of the apps and becomes a value add-on feature that boosts revenue by increasing the repeat purchase rate. Some examples of this are: Chat in : Allowing attendees to network with each other before, during and after events increase the value they get by ordering tickets from such event apps. Event Apps Chat in : and Services marketplaces that allow customers to connect with Sellers and Service Providers via Chat gain trust of customers, and see repeat orders. Also, deal-making becomes faster, so you can see improvement in the speed of revenue coming in. has made it very convenient for passengers to coordinate with drivers via Chat in their Apps, and this feature gets used widely. Marketplaces Ecommerce On-demand Uber Bonus: In-App Advertisement It’s true that there is nothing novel about advertising. After applying all the above techniques, is just like a cherry on the cake. In-App Chat feature empowers brands and to innovatively put their Advertisements in the Chat interface for better awareness and revenue. And as per the research conducted on online shopping patterns of customers, users are more likely to spend after going through a personalized advertisement within a Chat interface, rather than a traditional web advertisement. In-App Advertisement marketers Getting Chat features in your App technologies have grown immensely in the past few years. Top messaging apps like , , and get some of the highest engagement levels, and so customers expect the same experience from Chat features they see in other Apps. Effective, feature-rich Chat also presents technology challenges at both application and infrastructure levels. talks very well about why it makes more sense to Buy or Rent an In-App Chat Solution, than Build one. Chat and real-time communication WhatsApp Facebook Messenger Telegram This article providers like help you hit the ground running with a faster time to market and good ROI. Such platforms provide , Chat SDKs, Pre-built user-interfaces and Webhooks that enable Apps to launch Chat in hours or days, rather than months, with custom work-flows that are seamlessly integrated into other features of your app. Chat-Platform-as-a-Service (CPaaS) Channelize.io Messaging APIs In Conclusion Hope this article has given a good idea of how Chat in your App can open many new opportunities. If there are any ideas for generating revenue with Chat that I’ve missed, please feel free to add in Comments. Previously published at https://blog.channelize.io/monetization-strategies-generate-revenue-using-chat/
