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Artificial Intelligence (AI) is an umbrella term that covers and influences a wide range of tools and technologies. From machine learning to natural language processing, AI is changing how businesses operate and interact with their customers. Customer success is a process that ensures your customers get maximum value from your product or service. AI-powered social listening helps businesses track and analyze online conversations about their brand, products, and services. Chatbots make it possible for businesses to offer 24/7 support at a fraction of the cost of employing a human service team.