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The COVID-19 pandemic is the increasingly important role artificial intelligence (AI) could play when it comes to business communication. AI is already being widely used to power call centers in a way that is significantly impacting business outcomes. The data and results are increasingly pointing to artificial intelligence playing crucial roles in business communications. Here are five use cases that show how AI is changing business communication: A trend we’re increasingly seeing is that of intelligent automated responses powered by artificial intelligence. Chatbot platforms (many of which are free) will also contribute to adoption of this technology.