Too Long; Didn't Read
Nearly half of respondents from the field service industry reported that their plans for 2020 had dramatically changed due to the Covid-19 pandemic. Almost one-third of such businesses had to temporarily freeze all field activities during the pandemic, with 15% viewing this situation as the new normal. Almost 41% of companies had to deal with a reduced workforce due to quarantine requirements, employees getting sick, or company layoffs. Remote support models have turned to the remote support model, which uses video calls for diagnosing issues.