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Software as a Service (SaaS) is a kind of cloud communications that enables you to purchase and use software applications without having to deal with physical copies via the internet. SaaS is transforming the business-to-customer contact center industry by utilizing its ease of use and flexibility over alternatives such as on-premises solutions. It's constantly up to date with the most recent features, upgrades, and releases, enabling your customer service representatives to offer more in terms of service and support.